To ban this man from my cafe?

[OrangeJam]

Have NC as I've spoken to people in RL about this.

I promise I'm not the poo troll.

There's a man that's been coming in to my cafe every morning for a few weeks now.

He orders a coffee and sits doing work on his laptop at 8.30 when I open up.

Every FUCKING DAY he does a massive shit in the toilet and leaves a mess everywhere. It's utterly disgusting and I obviously have to deal with it. I'm normally there on my own as I don't get many customers at that time of day, but today a lovely woman was in with her baby and went to use the toilet after him.

She obviously didn't use it and I had to profusely apologise. He was the only other person there so it was obviously him. He could hear me talking to her and just sat there, not an ounce of embarrassment. I'm actually getting really anxious about this now and I don't know what to do. It's horrible. It's a horrible way to have to start my day, every day.

I want to ban him but I'm too "nice" and REALLY don't want the confrontation. It feels so awkward.

Help! I don't know what to do.

Wow. I posted a thread about a farting man in the Sainsbury’s cafe and was shot down by every fucking person for being “disablist” because apparently he couldn’t control it.

People here are actually giving you advice about what to do and that even people who can’t control it should be mindful and clean up after themselves. Amazing. 🙄

Wonder when IBS will be mentioned.

Coffee in the morning makes you poo.

Funny how it's always men. Wtf is wrong with them!

Health issues have nothing to do with it. My brother has extremely severe ulcerative colitis, he would never leave a toilet in a mess like this

Put up a sign saying no wifi til after 10am.

Would that lose you custom? I'd hate to own a cafe and have people running their business or writing their thesis from my premises for the price of a couple of coffees.

"I'm sorry to have to tell you this but if you don't leave the loo as clean as you found it, I will no longer be able to serve you."

Ugh another one! Can you really not lock it or put an out of order sign up just while he’s there :(

Justalittle I could try that but I can't actually switch the WiFi off as I need it for my own laptop etc. I need to work out how to add a different password for customers - if anyone knows please enlighten me!

A case of the fewer words the better, I think

Put up a sign saying "please ask for key at till"
When he asks, say gently "make sure you leave it clean please"
If it's left dirty, once again softly "please clean up the mess you've left"

He's then got to do it, mutter something about "he can't help it" or become rude ... and if it's the last you'll be covered when you ban him for abuse

A strong coffee in the morning will send a lot of people straight to the loo. There's probably a reason he goes to a cafe for his morning coffee - he needs a place to go where he/his family doesn't need to deal with the aftermath. If there's only teh one loo in your cafe, then I think you're just going to have to woman up and ask him not to return due to customer complaints after he's been in there.

He deserves to be embarrassed. He's a dirty, inconsiderate cunt. Tell him straight.

What about farting then? Is farting acceptable in a cafe when there’s people around you eating and drinking? 🤔

‘Notice to Customers: Please clean up after yourself in the bathroom. Yes, that means you Morning Shite Fella with the [dark hair/red cardigan/blue jacket]’

Pin to door.

@Sarahjconnor haha hello! Help!! 

@TenancyTroublesAgain that's what I wish I could say.

It's not the nature of what he does but that he has no intention of cleaning up afterwards. You can argue he is placing the health of others at risk and so ban him on those grounds.

I was going to say re the medical condition theory - I have one related to excessive toilet usage and it makes me more aware. I'd never leave the toilet in a state like that!!

Queenoftheblitz that is such a British answer! (I no longer live in the UK). Don"t apologize when he is being disgusting. Just say "You must clean up after yourself after you use the toilet each morning" when he asks for the key for the (now locked) loo. If he doesn't, next day deny him service.

Nah, just bar him. Politely refuse to serve him because of his toilet habits. Less stress for you and other customers.

It's obvious he's doing it on purpose... he's enjoying watching you going in to sort it out! Perv!

Sarahjconnor

You've been missed

A customer password for your WiFi is really something you should do anyway.

But just refuse to serve him, honestly. It's silly to put other customers out by faffing about with WiFi or out of order signs. "Sorry Sir, we've had a complaint about your behaviour, so I'm afraid you're no longer welcome".

I think he obviously must be doing it on purpose. He's not very pleasant towards me insofar as he never says please or thank you/ is quite blunt.

Ugh I've devoted way too much thought in to this, it's just ridiculous. I'm so angry with myself that I've let it go on for so long.