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Original poster

To ban this man from my cafe?

417 replies

OrangeJam · 09/05/2018 21:08

Have NC as I've spoken to people in RL about this.

I promise I'm not the poo troll.

There's a man that's been coming in to my cafe every morning for a few weeks now.

He orders a coffee and sits doing work on his laptop at 8.30 when I open up.

Every FUCKING DAY he does a massive shit in the toilet and leaves a mess everywhere. It's utterly disgusting and I obviously have to deal with it. I'm normally there on my own as I don't get many customers at that time of day, but today a lovely woman was in with her baby and went to use the toilet after him.

She obviously didn't use it and I had to profusely apologise. He was the only other person there so it was obviously him. He could hear me talking to her and just sat there, not an ounce of embarrassment. I'm actually getting really anxious about this now and I don't know what to do. It's horrible. It's a horrible way to have to start my day, every day.

I want to ban him but I'm too "nice" and REALLY don't want the confrontation. It feels so awkward.

Help! I don't know what to do.

OP posts:
SunnySkiesSleepsintheMorning · 09/05/2018 21:24

If he stays a long time, can’t you put a ban on how long customers can say? Maybe he won’t crap then?

InfiniteSheldon · 09/05/2018 21:25

This is why I hate unisex toilets it's always men that impose this deal on us

BewareOfDragons · 09/05/2018 21:25

Oh wow, this has got to be the Saturday morning asshole where it was so bad, they put a lock on the door. He used to visit a cafe first before returning to destroy their toilet.

I would just tell him he wasn't welcome there any more. He knows what he's doing is disgusting and antisocial; he just doesn't care! so ban him!

AmazingGrace16 · 09/05/2018 21:26

This must be the same man from the office! is your cafe below some offices?!
You definitely need to do something!

LipstickHandbagCoffee · 09/05/2018 21:26

Unfortunately, some individuals derive pleasure from females cleaning their defacation

nancy75 · 09/05/2018 21:27

There are loads of people that do this. My office is in a park, it’s not a public building but at least twice a week people will know & ask to use the loo, at least half the time they leave a disgusting mess. I don’t know how they aren’t embarrassed - I’m often the only person there so I obviously know it’s them leaving the mess!

Rudgie47 · 09/05/2018 21:27

Just say that he can no longer come into your cafe because he keeps blocking the toilet.

Original poster
OrangeJam · 09/05/2018 21:27

Apples that's a good idea but I need the WiFi on so that I can play my music. I guess I could set a different password for the customers but I'd need to work out how to do that, if it's possible.

OP posts:
fcekinghell · 09/05/2018 21:28

What if he has a medical condition though that affects his bowel movements? I'm no expert but I've heard of conditions that are classed as disability. So banning him could get you into trouble. The sign idea is probably a better suggestion.

Is it just one toilet you have?

nancy75 · 09/05/2018 21:28

And it’s not always men, there is one particular woman who leaves such a mess that when I see her I hide from the window so I don’t have to let her in!

KellyBailey · 09/05/2018 21:28

Remove almost all the toilet roll before you open up tomorrow, leave two or three sheets stuck to the end of the roll and that's it. If he complains, "Oops sorry not had time to get to the cash and carry". Repeat for a few days as necessary and I bet he finds somewhere else to go.

BigPinkBall · 09/05/2018 21:29

If he’s your only customer between 8:30 - 9 you could try opening just before 9 for a few days but I tend to think being direct is best. I’m sure someone else could phrase it better than me but something along the lines of “I’m sorry but I’m going to have to refuse you service in my cafe from today onwards because you have repeatedly left our bathroom in an unusable condition and it’s not fair on me and my other customers”

I bet he’s getting a kick out of putting you in the position of having to clean up after him.

IMBU · 09/05/2018 21:29

Dirty git. I bet he doesn't want to stink out his own toilet at home so saves it for your cafe instead.

Original poster
OrangeJam · 09/05/2018 21:30

don’t know how they aren’t embarrassed - I’m often the only person there so I obviously know it’s them leaving the mess!
*
Nancy* yes this! Exactly. It's so odd.

No I'm not below offices, I don't think it's the same man. It would be some coincidence though!

OP posts:
HariboIsMyCrack · 09/05/2018 21:30

This reply has been withdrawn

Message from MNHQ: This post has been withdrawn

Nannyplumssillyoldelf · 09/05/2018 21:31

I thought by your post he had been shitting on the floor or toilet seat not leaving a few skid marks. He can't really clean it up himself without a very controversial on mumsnet loo brush.

Iamagreyhoundhearmeroar · 09/05/2018 21:31

How are you going to ban him when you can't even tell him to use the toilet properly? How could you clean it everyday and say nothing when he appeared again the next morning?! I'd have flushed his head down it by now, the manky bastard.

Imelda03 · 09/05/2018 21:32

I think a sign re cleanung up mess as the other posters have mentioned is a good start. If that doesnt work you will have to mention it or you will be destined to keep cleaning up after him.

It's already impacting other customers and that's not good.

VirginHoliday · 09/05/2018 21:32

@fcekinghell I would think that having a medical condition would make the person more self aware and happy to clean up after themselves a bit (or that's what I have read on here time and time again)

OP, has this gentleman been buying coffees and egg butties to go in the past? If so it definitely sound like the chap booted out of the offices.

Hateloggingin · 09/05/2018 21:33

This is exactly the same thread as before, down to the times, the man, the coffee etc etc

Only difference is that was a therapists office. Are you sure you’re not the poo troll op?

IMBU · 09/05/2018 21:33

I actually think what pink has suggested is the best option. You need to confront him to get it sorted once and for all. You are clearly very upset about it. You could have a friend there with you there for support to back you up if he gets argumentative. He will most likely move onto another cafe and start annoying someone else

BrightYellowDaffodil · 09/05/2018 21:33

What if he has a medical condition though that affects his bowel movements?

It doesn't stop him cleaning up after himself or having a quick spritz of something odour-eating, does it?

PosyFossilsShoes · 09/05/2018 21:34

Did the therapists office one turn out to be the poo troll? I thought that was real!

category12 · 09/05/2018 21:34

Just ban him. You have the right to refuse entry.

Original poster
OrangeJam · 09/05/2018 21:34

*Nanny
*
Its really much more than a few skid marks. It's disgusting. Ok it's not on the floor, thank god, but he makes no effort at all.

OP posts:
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