Corner shop man just massively overcharged me

[Doraaaa]

Just popped to my local shop for a bottle of wine (£7) and some chocolates(£2). Paid by card and stupidly didn't check the amount on screen.

I then asked for a receipt and he didn't seem to want to give me one, but eventually folded it in half and put it in the bag.

I left the queue and checked the receipt and I had been charged £8 for the wine and £23 for the chocolate.* Twenty three pounds for a twix and a dairy milk!
*
I presumed a mistake had been made and went back up to be told "sorry can't give refunds." I tried to explain that I use the shop all the time as I'm just a few doors down and he pretended not to know what I was talking about. This was a new member of staff, the chap I normally get is "on holiday" apparently.

What the hell? Who can I contact about this? I feel like going back round there but I don't know what to say!!

Well I would of just picked another 3 bottles of wine and said ‘guess these are mine then’ and walked out! Cant believe the cheek of some people I’m so annoyed for you 😡

Any update?

I'm with @Moomoo06

Look into claiming back through card issuer www.moneyadviceservice.org.uk/en/articles/how-youre-protected-when-you-pay-by-card#debit-card-payment-protection-and-chargeback

Do not it let it go or he will do the same to other people.

Alert Trading Standards, go back and kick up a fuss with the usual server with the till receipt and tell the police to get the incident recorded. It will be a faff but it will be worth it.

Maybe it’s unlikely that a single item costs £22 in a corner shop? That could be your angle to argue about. X

If you live where I do, and where the usual guy is way too, tell the big bloke at the door. He usually sorts out boggles and misunderstandings (and keeps an eye out if it's late & you're heading home after a long long day at work quite late

I hope you managed to get it sorted OP

Contact your bank and instigate a charge back. This is what they are there for.

good idea beez

i did stand my ground they said they coldnt give me it back till they cashed up for the day wouldnt budge

What happened OP? Hope you managed to get your £ back!

To the person who asked about what some of us think the police are for, I think they are there to uphold the law. This appears to be theft so it's reasonable to involve the police. They might not come out on a blue light but they can log the incident.

Oh the garage near us try this type of stuff on all the time. Amazingly the only make "mistakes" where women and children are concerned. Never with men. Funny that! Everyone's wise to them now. I think this sort of scam is pretty common.

The very fact that he was reluctant to give you a receipt proves that he knew that he was guilty.
Do you have a witness that saw this.

Keep the receipt, go to the bank and get all the activities done at that shop, that you have over time.
If at any point you have not gone as far as spending £22,or whatever you normally spend, will be the only proof that you hold.

W
Sorry probably not making it clear, but if you don't frivolously spend so much money at one time, in one transaction in that shop, then you can report him.
Hope that helps. X

Id go in and speak to the owner and unless he gave me the money back with a full apology and assurances the staff member wouldn't do it again id plaster it all over Facebook.

this is a common thing money saving expert man tells us to look out for.apparently corner shops rely on you not getting receipt.they leave thing on the till and in the run so therefore manage to massively overcharge.apperently a country wide thing.i was shocked when I first heard about it on one of those watchdog programs.but it has now happened to me a few time since and also explains how suddenly the man taps away at the bill when I ask for receipt....hes amending it to the right amount perhaps?

I always check my receipts - a friend used to do this and she said that she was amazed how often they were wrong.

I once had a wrong receipt three days running - in waitrose (shock horror) - and Tesco I used to be terrible for getting prices wrong.

I know someone who did a huge shop and realised when he got home that a multi pack he had bought had gone though 8 times as the assistant had thought the price was per item and not per pack (which was about £8).

Call the Police!

Phone 101. Report it. your credit car company. Dispute the transaction and give them the crime ref no you're given. I'd also say given how dodgy he was to monitor the account just in case (I have online access to my credit card so I can see all transactions) - better to be safe than sorryas you never know what schemes people like that have.

Contact your card provider who will sort it out for you.

Who is your provider pollymere? I've only once had to query a transaction on my card and the bank wasn't very helpful at all

I'd been charged twice for something and they expected me to somehow be able to prove that I'd only put my card number in once. Erm how could I possibly do that? And were very reluctant to believe that the second charge about 1 second after the first for exactly the same "odd" amount, say £35.42 was anything other than obviously some kind of software glitch.

I had to be quite insistent to get them to do a charge back and they said it would probably fail, it didn't fail and I did get my money back but from that experience I'd not hold out much hope of getting money back in this case

Patti Just after we got married I did both our Mums a Photobook on Tesco as a Christmas present. I tailored them to have more of my family in mine and vice versa for MIL. Anyway, processing second book and payment on DH's card wouldn't go though. As I tried again house phone started ringing. It was HSBC as it was an odd amount and two identical transactions in quick succession and they thought it was dodgy!! Some banks are very hot on this sort of thing!!

My cousin bought several things from the Co-op and when she got home realised she had been charged twice for some items. Her dp went back to the shop with her and the staff said she had 'forgotten" them and they were under the counter.

Our local shop doesn't give receipts either. The local butcher used to tell you what the bill was so you didn't know what things were costing.

Some shops price items individually and ring them in under depts. You might have wine, beers, soft drinks, Food etc. This will give a breakdown to calculate VAT. Cashback will always be separate on a receipt as it is not a sale. Till rolls are supposed to be kept for VAT inspections. How many people pop in on the way home from an evening out to buy wine, beer or munchies and hand over cash without getting a receipt. Plenty of scope to take out money from the till.

Hope OP got her money back

I've just re-read first post - the OP hadn't left the shop when she noticed the overcharge so still had the goods in her hand. Definitely something fishy going on if he wouldn't refund the difference.

Login to your bank account and use the dispute this charge, credit card companies are good with that. if its a debit card, call the bank. They can resolve this type of fraud. If the shop pulls these stunts regularly then the banks might have a record if disputed charges, that might help.