Corner shop man just massively overcharged me

[Doraaaa]

Just popped to my local shop for a bottle of wine (£7) and some chocolates(£2). Paid by card and stupidly didn't check the amount on screen.

I then asked for a receipt and he didn't seem to want to give me one, but eventually folded it in half and put it in the bag.

I left the queue and checked the receipt and I had been charged £8 for the wine and £23 for the chocolate.* Twenty three pounds for a twix and a dairy milk!
*
I presumed a mistake had been made and went back up to be told "sorry can't give refunds." I tried to explain that I use the shop all the time as I'm just a few doors down and he pretended not to know what I was talking about. This was a new member of staff, the chap I normally get is "on holiday" apparently.

What the hell? Who can I contact about this? I feel like going back round there but I don't know what to say!!

00999 is not the sort of code you'd use for an item, it's more miscellaneous ie. the sort of code you'd put through for something you didn't have a code for - that's the dodgy part. I absolutely wouldn't think it was chocolate. It could well be the cashback code - £2 for chocolate £20 for cashback - but it seems to me that would be two separate codes - the chocolate one and the cashback one.
It's either a scam OR, perhaps he hit the 2 key a bit too hard and charged you £22 accidentally instead of the £2 and panicked as he's new and hasn't been told how to do refunds.
I would think he doesn't know what he's doing. I'd go back in, ask him to contact the owner with you there. Tell him if not, you'll be taking it up with him when he gets back and you don't intend to let the matter drop until you get your money back. Tell him it could be an innocent mistake on his part but it could also be a scam which wouldn't do his business very good if it got reported to Trading Standards and the media.

You can absolutely call your bank to dispute the charge, it is a well worn system and you will have to sign a document that is legally binding that says that the charge is fradulent (which tends to stop people trying it on). The bank investigates and refunds you if it finds on balance you are likely to be correct. (Some credit cards refund you immediately while they investigate). If this happens often at the shop, the card company may revoke their privileges to accept cards.

So my suggestion would be, go back to the shop, talk to the owner, threaten to report them to your bank, you will probably get your money back as if they get charging facilities revoked, they will go out of business pdq

Reread your own posts Italian.youre suggesting there’s no recourse
That it comes down to I said,they said
I’m telling you banks have process for disputed transactions and can look in to it.

It doesn’t simply come down to I say,they say

Call Trading Standards first thing in the morning.

Reread your own posts Italian.youre suggesting there’s no recourse

I'm not.

That it comes down to I said,they said

Not in the slightest. Those are and always have been, your words. The first 2 posts you made using them I didn't even know what you meant, let alone meant it myself!
I’m telling you <a class="break-all" href="http://go.mumsnet.com/?xs=1&id=470X1554755&url=help.barclaycard.co.uk/resources/barclaycard-help/spending_transactions/Dispute_Form.pdf" target="_blank">banks have process for disputed transactionss* and can look in to it

I know they can look into it. I'm not sure why you have linked me to a claim form
My point was that when the bank DO look into it, the OP has ZERO evidence to support her claim.

I spent £56 in M&S earlier, can I just dispute the transaction and say they overcharged me without proof?

My suggestion would be to return to the shop, explain bank balance showed they had overcharged, just as they were told at the time, and that I would wait for my refund.

I would also have trading standards into it.

It's not theft or fraud against the OP. No crime has been committed against her because no one forced her to pay the elevated amount. She should have checked what she was spending at the time of the transaction (sorry, OP - not having a go - I don't check either ).

The assistant probably is stealing from his employers though. I bet you that extra £20 hasn't stayed in the till. What I would do is write to the employers to tell them - send a letter addressed to 'The Proprietor'. It won't get you your money back, but it will stop other customers being ripped off and it may save a small businessman/woman from losing their livelihood, thanks to a dishonest employee.

You seemed to struggle to grasp banks offer mediation in disputed transactions,I’m showing an example of it

He's on the fiddle as others have said. Overcharge you £20, £20 note out the till into his pocket, till still balances. Go back & fight your corner op

Who to contact? Mumsnet? Or the newsagent? Just go over there and get it put right! :-/

You seemed to struggle to grasp banks offer mediation in disputed transactions,I’m showing an example of it

Not even remotely struggling. I'm explaining that the OP has no proof to support a dispute claim. Not anywhere similar to saying that banks don't deal with disputes.

Ah just seen that you did. Sorry! Good luck with it, just make a big stink and hopefully they will sort it :-)

00999 sounds like a number they assign to any item that won't scan...(and they then enter price manually!). Very dodgy! Definitely go back and threaten with the police!

Also, if my suspicion above is right, cos you bought wine, the asst. might try to swing it to look like you bought whisky or some other spirit costing £23. It'd be interesting to see if any alcohol on the shelf = £23 exactly.

Hope you get it back op.

I would call my bank and explain that you have been overcharged for items bought and ask if they can look in to it. If it's been a regular occurrence for this shop keeper to do this, there might possibly be records already made by other bank customers that he is fleecing people. I don't see you have much to lose by contacting the bank - they can either say, "no sorry it's beyond our remit" or they might be to assist you in a meaningful way.

Go to your bank & start a disputed transaction claim. The onus is then on the shopkeeper to prove that you bought goods to that amount. If they have put something through using a dodgy code they will be caught out.

What do people on mumsnet think the police are actually for? Every friggin gripe you have?

I get the code 99 was cash back and he'll scan and pay for dairy milk at end of shift and pay £2 for it. Stock would be right and he'll have £20 cash pocketed so till is right too.

Bet not get

He doesn't even need to pretend to buy the chocolate, there's no way a shop as the OP describes is keeping stock records that would show up a missing bar of chocolate.

I would not let this go, I would go back in and take photos of the items you bought showing the prices. Take a photo of the man too if he's there, and the outside of the shop. Then tell him to refund you immediately unless he wants his face and shop all over the Internet. If he still refuses, stand there until he has to call the police to get you to leave, tell every customer what's happening as they come in. I would be furious. Good luck OP

Really?you do all that
Staying in a shop,chuck me out if you dare face,unwarranted approaches to other customers
What if shop call police about the above behaviour?harassment,intimidation

A bit less of the Phil Mitchell if yiu please

What if shop call police about the above behaviour?harassment,intimidation

I have a feeling that this guy would be very reluctant to call the police

Shop won’t call the police?we don’t know that’s the point
If op is following the Phil Mitchell school of mediation as recommended she’ll not look the full ticket anyway

If they did I'd say "good, saves me calling them!" and wait for them to arrive