To expect a teeny bit better from a big name?

[KizzyBear]

Totally prepared to be told I AIBU and I know it's a first world problem but my DF purchased DP and I a £100 voucher for Marco Pierre whites steakhouse for us to treat ourselves due to me being in and out of hospital since the beginning of December with abnormal cells found on cervix turning out to be CGIN and other issues with my womb.
We finally got around to booking last night to kind of celebrate the end of a shitty few months and I've only just read the small print. It expired on 31st March
I called the restaurant to ask kindly if they would mind extending it due to circumstances the women that answered was kind and said that would be fine if I could send proof of results and hospital appointments (which I was happy to do.)
She's then gone of and spoken to the manager and manager has said point blank said no I should of told them this while it was going on. They now have £100 of my DF money and we have no amazing food
We've been a few times previously and I loved it, that's why he bought it.
So AIBU in thinking they could of extended it for extra 2 weeks? I know it's my fault for not reading the small print.

That's dreadful! Twitter may be your friend...

That is crap OP. Get on twiter and challenge them and get all your followers to retweet. You want this to get as much publicity as possible.

I'm shocked they wanted copies of your appointments and results!

In fact I'm astounded by that! I'd have told them to get fucked.

I should of told them this while it was going on.

Pathetic.

You may be able to tweet Marco Pierre white himself.

That's awful 😱

that is SO bad. definitely make a big fuss about it, twitter etc. how gutting :(

When did your DF buy the voucher?

When was it purchased? Sounds like an incredibly short expiration period.

YANBU

They’ve already got the money, what skin is it off their nose?

I agree with getting it on social media.

That’s bloody awful.

Facebook, Twitter etc

Tweet MPW himself and I bet it gets sorted! Totally shit on their part, YANBU to expect better!

You may be able to tweet Marco Pierre white himself.

Yes, he's got a reputation for being a really nice bloke, he'll help

That’s rubbish customer service. To make you prove you’d been ill in the first place is pretty low, but then to move the goalposts when you’d done what they asked

Horrific service. Tweet and FB him and his page.

Bloody hell. Get on social media and challenge this. How awful. Asking for your results etc is way out of line. I do hope you get it resolved and would definitely comment and retweet if you do post on Twitter.

Yanbu.
I can't see that this is a situation where it makes any difference when you use the voucher.

They wanted you to send your private medical results? What the fuck?

Yes, he's got a reputation for being a really nice bloke

He definitely hasn't unfortunately!

It absolutely won’t cost them anything more in time or money to honour it now rather than last week and under the circumstances they are being exceptionally tight. YANBU at all. Hope they honour it with a bottle of something lovely on top.

DF has said it was purchased in December, so I think it was a 3 month expiry, rounding it up to March 31st due to Christmas. I'm kicking myself I didn't read the small print! But I genuinely thought if DF is handing over £100 in cash the expiry wouldn't be ridiculous and in all honesty it was something at the front of my mind with everything going on.
I would tweet but I've got 6 followers

YANBU. Hope you get sorted and hope all is ok with you now.

I agree, social media shame them!! How awful of them, why would it even need to expire? Ridiculous.

It wasn't via Groupon was it? We've had a similar sort of issue via Groupon - they refused to refund, we got as far as mentioning small claims court and then they refunded.

This name I know! I was being sarcastic. I've read his autobiography Nice bloke wouldn't be the description I'd use.