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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Cancelled order but still sent? Aibu to keep it?

146 replies

BornInSydneyy · 11/12/2017 19:30

Cancelled an order the day after I purchased it. On live chat, they refunded me.

End of ... I thought.

Today it’s been delivered. I can’t be bothered with the hassle of returning it, aibu to keep it?

OP posts:
ItchySeveredFoot · 11/12/2017 19:32

Small business send it back. Big chain keep it. Most people will probably tell you to return it though.

ThisLittleKitty · 11/12/2017 19:32

Are you sure you've been refunded?

Coconutspongexo · 11/12/2017 19:32

They can still charge you for it.

Original poster
BornInSydneyy · 11/12/2017 19:34

I logged into my PayPal and I can see the refund. Nothing else taken.

It’s a very big company.

OP posts:
Coconutspongexo · 11/12/2017 19:35

I’d contact them they will probably let you keep it but they have up to 6 years I think it is to get the money from you if they realise they sent it

SilverySurfer · 11/12/2017 19:38

Of course keep it, if you're a thief. If you aren't call them and tell them - they may arrange collection or even tell you to keep it although I don't quite understand why it is such a hassle to do the right thing and send it back Hmm

TenancyTroublesAgain · 11/12/2017 23:44

Return it ffs

sweetsomethings · 11/12/2017 23:53

Send it back why wouldn't you ? A company done the same to me and asked me to send the parcel back to them via the post office I refused and said your mistake I don't drive and I wasn't spending £5 on the bus to correct their mistake . So they sent a delivery company to the house to pick it up on a day that suited me . So don't go out your way to send it to them they will work with you

curryforbreakfast · 11/12/2017 23:54

If its Amazon, keep it. They owe us all at least one free package in the tax money we should have got out of them.

Redglitter · 11/12/2017 23:57

Ofcourse you should return it. It's stealing otherwise. If they've delivered it by mistake it's hardly going to be a hassle contacting them to have them uplift it.

I never understand why people ask these questions. If loads of random people on the internet say to keep it does that ease your conscience

Frederickvonhefferneffer · 12/12/2017 00:14

This happened to me with Amazon. I kept it packaged up for months in case they contacted me, years later still haven’t opened or returned it!

Justcallmecaptainobvious · 12/12/2017 00:25

Return it - but they should arrange for it to be collected. There's a reasonable chance they won't bother at this time of year and will tell you to keep it anyway.

mostlikelyanunpopularviewpoint · 12/12/2017 00:26

Messsge them, say you shall send it back if they pay for postage.

Most likely they'll just let you keep it.

NanaBread · 12/12/2017 00:32

I'd like to think I'd return it but in all honesty I'd keep it if it was from a big company and I could get use out of it.

Boys123 · 12/12/2017 00:35

It is wrongto steal. If you keep it without paying for it, it is stealing so it depends on what kind of a person and what type of character you are.

AnchorDownDeepBreath · 12/12/2017 00:37

They can and probably will charge you for it, if you keep it - up to six years.

As you did originally order, this wouldn't come under the unsolicited goods legislation - just incase that gets mentioned! It doesn't apply in this case.

bluesu · 12/12/2017 00:38

M&S sent me two kitchen tables once. I phoned to tell them and they said nevermind, keep the spare one Confused

TBH it was a bit of a pain as I didn’t have space for two tables so I kept the spare in the shed for years. Pfft

oliveinacampervan · 12/12/2017 00:40

If you signed for it, return it.

If not, and there is no proof it was delivered, keep it.

Most people would. Whether they admit it or not Wink

RoseWhiteTips · 12/12/2017 00:40

Return it. Anything else is theft.

Justaboy · 12/12/2017 00:51

They were good enough to cancel the order so come on play the game;!

paxillin · 12/12/2017 00:54

What the fuck, are you wondering if theft is fine?

paxillin · 12/12/2017 00:55

Most people would. Whether they admit it or not Bollocks. You clearly would though.

blackteasplease · 12/12/2017 00:56

I would inform them and say they are welcome to collect it as it was their error.

oliveinacampervan · 12/12/2017 01:00

Yeah I would keep it.

And so would you @paxillin Wink

oliveinacampervan · 12/12/2017 01:01

I would inform them and say they are welcome to collect it as it was their error.

Nice one!

Bet they say 'keep it!' if the OP says that! Grin