Do you like the fact that you can order from the machines instead now? Or do people spend just as much time faffing about there as they do at the till
If they faff about at the kiosk, it doesn't really matter, as long as they're not messing about with the customisation feature as that fucks with the kitchen (every time you customise an item, a machine in the kitchen prints a ticket so you can stick it on the wrapper. Messing about produces a plethora of tickets, and will get you kicked out if you continue doing it after being told).
It does annoy me in the mornings/evenings when we only have one counter crew member on and they're quite clearly doing everything, when people who want to pay by card come to the till. Use the kiosk in that situation! Then the crew member isn't having to stop doing everyone else's orders just to take yours.
In our store, we have a percentage of 49% kiosk orders to 51% till orders.
Why though are there sometimes items not available to order?
What's happened is that those items have run out or the machine has broken and we can't do blended ice/milkshakes/ice creams etc. So the manager takes them off the kiosks and tills so they can't be ordered.
In your case, the manager has forgotten to put them back on as available to order when we now have them or the machine is working again.
Usually they forget to do both kiosk and tills, but sometimes if it's busy and someone's asked for it at the till, they'll quickly add it to the till again so said customer can purchase it and then make a note to add it all properly later. (Adding/removing items from tills and kiosks isn't a quick job.)
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