To take the body lotion and soap from a £250 a night hotel? They have asked for it back!!!

[mum2sons]

DH and I spent our wedding anniversary in a v expensive boutique hotel. I took the body lotion and soap home as I usually would do (sad, but I get v excited about these things!)Yesterday we received a letter from the hotel asking for us to send the 2 items back for the future enjoyment of guests!!! Talk about humiliation! Looking forward to MNetters views

I dont see anything wrong in refilling bottles in hotel rooms. If they are in a squirty bottle then the contents havent been touched anyway.

I really do think it was the bottles they need back perhaps because they were made specially. More likely if the hotel is small.

I'm going to email them.

That's just disgusting!

Yeah, please don't send the toiletries back. It would reinforce their very unprofessional behaviour!
Agree that you should make them aware of this thread. And let them know that you were planning to stay/host a party there, but not anymore thanks to their attitude ...

What were the bottles like?

this the penny pinching buggers?

God yes - how embarrassing. Imagine taking some people there and one of them takes a bottle of something and received a letter like that.

I am too expat!

Their website's going very slowly...are we all on it?!

Cappucino - I do see what you mean. But I wouldn't expect to go to a hotel and find the toilet and sink hadn't been cleaned either, and that's the same as if you use public toilets! I don't suppose I have too much of a problem with using communal toiletries (after all you quite often get that dove shower gel on the wall of the shower), but I'd find it a bit odd ...

Oh God - they're not gonna know what's hit them.........

Anyway, apart from that did you have a nice time? Were you treated well and made to feel welcome? The letter doesnt sound rude, it just sounds like they need their stuff back.
If you had a good time then it would be unreasonable to complain.

Powder, even if the bottles are made specially, they order them in bulk. I mean, they do get damaged, worn, broken.

The cheek of these people! And used bars of soap!

And to demand them back from guests.

No, I'll be warning everyone I know off them.

And tell my mother, who would be shocked and tell all her rich retiree friends.

HIGHS

The whole hotel is a hugely impressive palette of colour, art and interior design

The food is delicious: expertly sourced and brilliantly cooked

The North Norfolk coast and its starkly beautiful landscapes

LOWS

Strattons is the reason to come to Swaffham. If you want a bit of nightlife, you?ll probably have to drive to it, and you?ll need a car if you want to discover the countryside

This is a completely non-smoking property

Extreme Lows

We are obsessively tight about our toiletries.

I took some Molton Brown toiletries when I stayed at the Hilton, but they were only tiny bottles!
Didn't get a letter demanding them back & the hotel cost under £200 to stay in!

They don't need their stuff back! They're a chain.

I'm on the site just now.

The bottles are gilchrest and soames, I dont think they are particularily expensive for such an expensive hotel.
It is such a shame as we really did have such a fab time!

Ahhh, here's a bit from their website under green awareness. They might have a point....

"Luxury bathroom miniatures have been replaced with refillable pump dispensers helping to reduce plastic bottles to landfill by 97%, instead one excellent product that can be used as shampoo, bath foam or shower gel, manufactured by a company which does not test on animals and has their own environmental ethics which re-endorses Strattons own position."

expat, it really can't be a BAR of soap.
Surely not - it must have been shower gel stuff.
If it was then def send it back with some suspicious looking hairs in it! Hope they open it at reception in front of guests.

They order them in bulk, mum, wholesale.

I'm glad you told us, because their unprofessional and disgusting.

ooh it's a nice hotel

I can see some of the toiletries in some of those room pics - they look like specialised bottles?

So they have a disclaimer,fine.

What have they achieved by writing to M2S ?

Surely they should allow for a margin of error. ???

ooh piglit I like that

I would stay there having read that

Go on, tell!

*what were the bottles like? Big plastic ones? Glass?
*what brand?
*how big?

So, you have an organic, wholesome, relaxing stay, the effects of which are promptly undone by the follow up letter.

Classy!