Amazon Mistake WWYD?

[LouBlue1507]

Hi everyone

Last night I ordered a babygate and baby cutlery from amazon prime to be delivered today.

This morning, the cutlery arrived and so did the babygate, or so I thought. Turns out that amazon have sent me a ball pit and pack of 100 balls. No babygate.

The ball pit and balls are exactly the same as what we ordered and received some 8 months ago! I've just had an email to say that the babygate I ordered has been disbatched, no mention of the ballpit they've accidentally sent me.

AIBU to keep the ballpit and say nothing? Would you keep it or return it?

@LouBlue1507

Whether you're keeping it for yourself, planning on giving it to a friend or selling it on, is theft.

Blatant theft.

You clearly wanted everyone to say "oh keep it" and ease your mind about the decision you'd already taken retain the item.

Don't post and then get unreasonable when people think you're actions are unreasonable.

Lol I cannot believe how sanctimonious some people are on here. Probably the kind of people whose dh's earn 100k, obviously they would have no need of a free ball pit. Keep it an give it to someone as a present.

I'm a single parent who only earns about a tenth of that and I'd still return something sent to me in error. If I contacted the company and they chose to let me keep the item as a goodwill gesture then I would happily keep it and see it as an unexpected bonus. Whilst I wouldn't need it, I could then gift it or sell it on as it is my item to do with as I wish. If they wanted me to send it back then I would also happily do so provided I was not inconvenienced for their mistake - if I was then I'd expect them to compensate me for that inconvenience (postage cost/time etc) - as the item is not mine and therefore I have no rights to keep it.

It's not sanctimonious to say that just because an error is made in your favour you should make at least a cursory effort to correct it. If a customer rips a company off because of a genuine mistake, leaving the company out that money/stock, then how is that anything other than dishonesty and theft?

If Amazon had made the mistake of taking money from the OPs account then the OP would be straight on to them to "correct the mistake". If the OP hadn't contacted them, Amazon would have no right to just keep the money and make no effort to return it ... so why is it OK for anyone to do the same thing just with goods rather than cold hard cash just because it is a big company involved, rather than an individual?

Big companies allow for loss due to errors/mis-dispatched items but that doesn't mean that deliberately and knowingly retaining items that you didn't order or pay for is the right thing to do.

I know this is a moot point now as the OP has clarified this specific instance was a surprise gift, but I still wanted to address the fact that company mistake does not automatically mean you can just keep items that don't belong to you.

Ohhh a diagram! I didn't think of that 😂

@ConstanceCraving ... I don't see where or how BIL tagged his order onto mine The amazon man had 2 parcels for me, it's a coincidence that BIL's package came on the same day!

But I'm obviously a liar as well as a thief 🙈

If the cap fits...

You're not obliged to tell them. It's (technically) not stealing, despite what some people will tell you.

But... if they ask for it back, and offer to pay for postage / collection, then you will have to give it back, unused, or pay for it. Refusal to do this would then be illegal.

Best thing is to email them (so you have evidence), tell them what's happened, and give them 28 days to collect it otherwise you will treat the item as unwanted and dispose of it as you see fit.

How convenient when she already has one exactly the same

cannot believe how sanctimonious some people are on here. Probably the kind of people whose dh's earn 100k, obviously they would have no need of a free ball pit. Keep it an give it to someone as a present.

Yes, only the rich don't steal . You do realise lots on MN are not rich nor do they rely on a man to provide for them. Shock horror, lots earn themselves.

@RainbowsAndUnicorn what's convenient?

Oddness abound then!

Even if we accept the update is true, you're still a thief, a would-be thief You'd have hung on to that ball pool regardless of the BIL 'mix up'

Proof ball pit is a double! Awaiting confirmation from BIL or SIL that it was them who sent it. Anything to prove the vipers wrong 🐍🐍🐍

Just as well you hadn't given it to the neighbours then.

It's academic now but doesn't the overwhelming view that you would have been wrong not at least to have taken a couple of minutes to contact Amazon make you rethink your approach just the tiniest bit?

Just email them and ask them to collect. We got two wheelie bugs after one went missing (driver left it in his van for 3 weeks!!!). I emailed and they collected it.

SIL's confirmation... Sorry to disappoint you, I may be a potential 'thief' but I'm no liar 😂

What is a ball pit?

This happened to me before and Amazon told me to keep it!

Perfect example of everything that is wrong with humanity. Where do you think all that non-degradable plastic crap is going to end up? First you're thoughtless enough to actually buy one and now you're wondering whether to steal another? I honestly despair.

3.bp.blogspot.com/-QHKivebbl7U/VQKcxwKSVwI/AAAAAAAABA0/EHxUUJjcQXU/s1600/Afbreekbaar%2BOceanic-Plastic-Soup.jpg

this is where your plastic balls will end up. Do you really need a second one??

Hiphopfrog Seriously?? I think the OP keeping an extra ball pit and the plastic this generates absolutely pales in comparison to the industrialization of India and China.

I also assume you're completely carbon neutral to take such a moral fucking high ground. No food or drinks every bought in plastic bottles, no children, no air travel, no imported products, no metal and plastic phone or laptop to MN on?
You are also part of the "humanity" that you're rallying against you know.

I'd definitely tell Amazon - as others have said, you'll probably get to keep it anyway.

Its a mistake to think that all Amazon sellers are large companies that can easily afford to absorb inventory loss - I sell (in a very small way) on Amazon and can't afford to lose stock. That said, if the cost of return postage item outweighed the item's value costs I'd probably tell the buyer to keep the item.

At the risk of an absolute flaming, had the goods not been a present from the BIL, they would've been unsolicited. Keeping them would not be stealing in that case.

"Items that firms send to you, but you didn't actually order are called "unsolicited goods". You're well within your rights to keep them.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you didn’t ask for.

You have no obligation to send them back to the company or to pay for them. If you receive a demand for payment for unsolicited goods or services, you can ignore it – it’s a criminal offence." www.saga.co.uk/magazine/money/spending/consumer-rights/can-i-keep-goods-delivered-to-me-by-mistake

Absolutely not. Return it or it will come back to bite you. Amazon sent me a defective item, then sent me a replacement item. Then I recieved an email telling me if I didn't return the defective item and pay for it out of my own pocket to be collected by a certain date, I would have to pay for the item again. After two maddening conversations with customer service I got offered a discount 😩 I explained to the woman that charging me for something I already paid for is theft...ah just don't do it.

What will you do if the babygate doesn't turn up? If they've sent the ball pit by mistake and just think they have dispatched it?

Amazon is evil.

I would at least contact them about the mistake. This happened to me regarding something I purchased. Wasn't very expensive so they just told me to turn it into a charity shop

Maybe you should read things a bit better.

Ok, I wasn't going to say anything OP, but after your comment above and the sexist 'hysteria' accusation, I have to point that you keep misspelling 'despatched' as 'disbatched'.