Amazon Mistake WWYD?

[LouBlue1507]

Hi everyone

Last night I ordered a babygate and baby cutlery from amazon prime to be delivered today.

This morning, the cutlery arrived and so did the babygate, or so I thought. Turns out that amazon have sent me a ball pit and pack of 100 balls. No babygate.

The ball pit and balls are exactly the same as what we ordered and received some 8 months ago! I've just had an email to say that the babygate I ordered has been disbatched, no mention of the ballpit they've accidentally sent me.

AIBU to keep the ballpit and say nothing? Would you keep it or return it?

[thepumpk1neater]

The thread has moved on much since then, nonamesleft. That's where reading the thread helps. Update was that apparently, and by great coincidence the BIL sent the very same pit as a surprise gift. 'Evidenced' by a snapchat conversation with somebody much later on.

[nonamesleftatall]

You should hang your head in absolute shame and ask almost definitely hand your self in to the local police station as you're nothing but a cold blooded ball pit thief.

Ha I'm kidding I am astounded. I would keep the darn thing. You're not a thief as you didn't take anything. Someone delivered an item to you in a box in error. I don't know about most people but I'm constantly chasing my tail. Emailing amazon, arranging a pick up time and taping it up. I think they'd prefer you didn't bother for the sake of £15. I know everyone loves a drama but no small business will lose out as they'll claim from amazon as it's they're mistake. Also who ever compared her keeping the call pit to amazon taking a double payment for a single item.. it's not the same. The poster did 'take' anything.

God people need to get out more. Have a gin and tonic or maybe a shag and stop getting your knickers in a knot.

[Deidre21]

Let them know about the incorrect item. I recently ordered an item that turned out too small for my child and I informed them of this expecting to return it, they just refunded the money and didn't request I return it. I wouldn't not let them know they sent the wrong item and just keep it as that is stealing, irrespective if it's a mistake.

[Nowwhyareyoucrying]

This has happened to me twice:

First time I ordered a wash bag and got send two light up scooter wheels...I mentioned that they wouldn't be a very good gift for a 28 year old man with no scooter. They arranged to swap with the person down the road who'd received my washbag.

Second time I ordered a cat bowl (my life is VERY exciting) and got sent some expensive wireless headphones. They told me to keep them, sent me the cat bowl, and I sold the headphones on.

I think they honestly can't be bothered to arrange collection. If you do receive a second gate just phone and see what they say, they'll almost definitely say to keep it.

[eulmh]

They often let you keep stuff anyway as the cost to send out for pick up is not worth the item.

[LouBlue1507]

The babygate arrived today.. but it's too big!

[LouBlue1507]

@HeartsTrumpDiamonds

It's a snap chat editor so I could conceal identities!

[Urubu]

It happened to me as well, except that the dispatched item I really order then had its starus changed to delivered, confirming that amazon sent the wrong item and not an extra item.
Called them to resolve it, for some reason they couldn't send me a printout for free postage to return the incorrect item and told me I had to go to the Post Office, pay for postage and wait to be refunded.
I said no way, talked for 15min to someone, asked for supervisor etc, and they ended up telling me to keep the wrong item (and the correct one would arrive soon after)

[HeartsTrumpDiamonds]

OP, What is that vertical rainbow line / scale thingy on your phone? Intrigued.

misses point of thread

[Maireadplastic]

I'm with hiphopfrog. And to those who say 'but what about China?' etc etc, we have to start somewhere, we can't just wash our hands. We'll, I can't.

[niccyb]

Don't u mean dispatched?

[niccyb]

Similar thing happened to me. I contacted them and they told me I could keep it. Would suggest giving them a ring

[TriniRedVelvet]

I always enjoy threads like this... So I know all the posters to avoid and ignore in other threads.

[Tofutti]

Maybe you should read things a bit better.

Ok, I wasn't going to say anything OP, but after your comment above and the sexist 'hysteria' accusation, I have to point that you keep misspelling 'despatched' as 'disbatched'.

[Shona52]

I would at least contact them about the mistake. This happened to me regarding something I purchased. Wasn't very expensive so they just told me to turn it into a charity shop

[Maireadplastic]

Amazon is evil.

[CasanovaFrankenstein]

What will you do if the babygate doesn't turn up? If they've sent the ball pit by mistake and just think they have dispatched it?

[Angelreid14]

Absolutely not. Return it or it will come back to bite you. Amazon sent me a defective item, then sent me a replacement item. Then I recieved an email telling me if I didn't return the defective item and pay for it out of my own pocket to be collected by a certain date, I would have to pay for the item again. After two maddening conversations with customer service I got offered a discount 😩 I explained to the woman that charging me for something I already paid for is theft...ah just don't do it.

[NorthernFlower]

At the risk of an absolute flaming, had the goods not been a present from the BIL, they would've been unsolicited. Keeping them would not be stealing in that case.

"Items that firms send to you, but you didn't actually order are called "unsolicited goods". You're well within your rights to keep them.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 state that you have a right to keep goods delivered to you that you didn’t ask for.

You have no obligation to send them back to the company or to pay for them. If you receive a demand for payment for unsolicited goods or services, you can ignore it – it’s a criminal offence." www.saga.co.uk/magazine/money/spending/consumer-rights/can-i-keep-goods-delivered-to-me-by-mistake

[Cessj]

I'd definitely tell Amazon - as others have said, you'll probably get to keep it anyway.

Its a mistake to think that all Amazon sellers are large companies that can easily afford to absorb inventory loss - I sell (in a very small way) on Amazon and can't afford to lose stock. That said, if the cost of return postage item outweighed the item's value costs I'd probably tell the buyer to keep the item.

[GameOldBirdz]

Hiphopfrog Seriously?? I think the OP keeping an extra ball pit and the plastic this generates absolutely pales in comparison to the industrialization of India and China.

I also assume you're completely carbon neutral to take such a moral fucking high ground. No food or drinks every bought in plastic bottles, no children, no air travel, no imported products, no metal and plastic phone or laptop to MN on?
You are also part of the "humanity" that you're rallying against you know.

[Leapfrog44]

this is where your plastic balls will end up. Do you really need a second one??

[Leapfrog44]

Perfect example of everything that is wrong with humanity. Where do you think all that non-degradable plastic crap is going to end up? First you're thoughtless enough to actually buy one and now you're wondering whether to steal another? I honestly despair.

3.bp.blogspot.com/-QHKivebbl7U/VQKcxwKSVwI/AAAAAAAABA0/EHxUUJjcQXU/s1600/Afbreekbaar%2BOceanic-Plastic-Soup.jpg

[Chewiecat]

This happened to me before and Amazon told me to keep it!