Please help me to diffuse a difficult family situation.
My brother, SIL and 3 wk newborn baby live in the flat I own. To give some context; it's in central London, with a private garden, and was bought at a time (2000) when it was just barely affordable.
I've rented it to them since the end of last year when I moved out to get married.
The rent we agreed is what they were paying previously in their old flat, outside London. I proposed and agreed this as the amount covers both the mortgage and service charge - though it leaves no room for contingencies. It was my decision to rent at this level, and so far I've had no reason to regret my decision.
I'm not looking to make money from it, and my feeling has always been, as elder sister, to share my good luck with family in having a nice home in central London.
It's worth pointing out that the agreed rent is half the market value of other flats in the area - i.e., it's a good deal.
At the time they moved into my flat, their previous tenancy was coming to an end and they were struggling to find somewhere that was in their financial reach. Moving into my flat seemed like a reasonable solution all round.
When we agreed the rent, we set up a formal agreement so that everything was in black and white. I had the boiler serviced and made sure that all fire precautions in place. I also left the flat partially furnished (bed, sofa, interior furnishings, dining table) as they had none. I also bought a new sofa and also paid for contents insurance too.
Fast forward to last weekend. I'm currently out of the country and am also 8 months preg. I recd a no of texts from my bro to say that the boiler was not working and that there was no hot water.
I called out an emergency plumber that night (Sunday) to diagnose and his view was that a new boiler is needed. Mindful that this is going to be an expensive job of just under 3k (one that as landlord I fully realise I am responsible for and need to address, but equally an issue that needs to be addressed quickly, esp as newborn in house), I emailed 5 different plumbing co's on Sunday evening to ask them to quote on new installation and advise on speed of availability of 1/quote and 2/installation.
I cc'd my brother into these emails, mainly to reassure him that I was addressing the situation asap, and to keep him in the loop as to whom I had contacted.
On Monday am, at 7:30am uk time I recd the first reply to say they could have a plumber over to quote at 10am.
I forwarded the email on to my brother (assuming he would be ok with this) but chose not to call him as it was early and I didn't want to wake him up. He is currently on paternity leave with their 3 wk old.
Unfortunately, he did not read the email and was woken by the plumber knocking on the door at 10am.
He let the plumber in to quote, but afterwards sent a really rude and unpleasant email. I was taken aback by the viciousness....that I'm inconsiderate etc etc.
On reflection, I should have waited to ask if that time was ok, but I thought I was doing the right thing in terms of sorting out the problem asap.
I'm not back in the UK until the end of next week and don't want to just leave it until I get back.
If I was back in the UK, I would be on hand to liaise re timings but the fact is I'm not in the UK. I said that I needed his 'help' to liaise and coordinate timings for plumber inspection quotes.
I explained that it was really hard for me to do this and that I needed his 'help' to coordinate as I'm not in the UK, can barely get wifi/dial tone.
In short, he told me he wasn't prepared to help sort out the boiler issue as it is 'my flat/my boiler/my responsibility.'..,that they've lived in rental property enough to know that they shouldn't have to be responsible for helping with this.
I'm afraid I blew my top:
I said I wanted to address the elephant in the room which is that surely there is room for a bit of give and take here on the 'help' front.....,especially as I'm out of UK ....but also that I've tried to help them out with a flat where they are paying a subsidised rate at half market value.
This then escalated the situation: he's now saying they are really insulted, that they are not charity cases and that it's not like I need the money....and that I'm not working at present.....that I'm 'money grabbing' for even mentioning this subsidised issue.
I'm not working right now, have no income (am being supported financially by husband, which I don't like) and am not eligible for maternity benefits. I'm currently 8 months in to a problematic pregnancy.
Im not regretting my decision to rent at this subsidised rate, but I now feel deeply resentful. The 'help' I am asking them for is to ideally verbally agree a time with the plumber that works for them and to open the door so the plumber can inspect the boiler.
I need to get a range of quotes as it is going to be an expensive job (prob about 2.5-3k and I just can't afford to pay top whack).
I've never said or implied that they are charity cases but the fact is they are living in a very nice part of town in a flat that they would never be able to afford otherwise. It is a vastly subsidised rent.
I'm not expecting constant gratitude, but a thank you and a bit of give and take on the help front when I'm physically unable to resolve the situation, would have gone a long way.
In this one instance, where I'm physically unable to coordinate, I would have hoped that they could see I wanted to do a decent thing, both as landlord and sister, and just be on hand to open the door.
I'm just shocked and hurt at the amount of abuse that has come my way. I feel such a fool. Since the baby has been born, I've brought clothes, made lasagne....I feel such a fool.
He is now threatening to leave the flat and the situation is escalating.
I have not said a thing about them leaving the flat....but quite frankly, I'm feeling resentful of the attitude and the assumption that as I've a husband who can financially support me, that I'm money grabbing for pointing out that I've helped them financially and that I would really appreciate a bit of help in return in resolving the issue.
What to do?