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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Longleat Center Parcs, taking £600 a night to be on a 24hr building site! Aaagghh

516 replies

Mumblebeebee · 25/07/2017 02:05

We are currently staying at Longleat centre parcs. Having saved for this for a year, it's costing an eye watering £600 a night for 4 nights. Total £2400.

What we weren't told was our villa was opposite a 24 hour construction site. Which, as I type is sounding like smashing bottles being thrown into a bottle bank crossed with several generators running.

I'm fuming, no sleep possible and we have 4 children to entertain tomorrow.

AIBU to have expected Center Parks not to have booked out our villa knowing this. Or at very least warned us.

Any advice? We've called customer services at 2am to be told that extra work was being carried out!

I'm not happy at all.

OP posts:
Notknownatthisaddress · 25/07/2017 08:45

Sorry OP, I don't wanna sound like I am having a go, but I can't get past ANYTHING costing £600 a night.

I just don't think anything can be worth this money, least of all a center parks in the UK.

Can't give any constructive advice tbh except complain to the people you booked the holiday with.

BlondeB83 · 25/07/2017 08:47

Get photos and videos then post to social media. Disgusting!

aaaaargghhhhelpme · 25/07/2017 08:47

Why are people getting so het up on the cost? It's not the issue.

If the op had paid £60 it's still the same - she deserved to a) be told at time of booking they were near building work and b) have downtime from work during the evening and night

I would be demanding a refund for last night. And moving to somewhere else. If that place is a step down then I would also want the money off the bill.

Hope it gets sorted op

Not a good advert for cp...I'd be posting it on Twitter and Facebook

HemanOrSheRa · 25/07/2017 08:47

I'm wondering if the building work is something to do with the new water rides etc? They are supposed to be opening on 16th August which is maybe why the work is going on during peak season. Not that this should impact on holidaymakers, of course. Very bad planning on CP part. I hope your get this resolved OP.

Co1onelblimp · 25/07/2017 08:48

They have some half decent prices outside of school hols! OP, I hope you get some compensation for this. Poor you, and poor kids.

BlondeB83 · 25/07/2017 08:48

That is a disgusting price for Centerparcs! X

GrumpyOldBag · 25/07/2017 08:48

Any similar size decent holiday cottage in a nice area in the UK would cost a comparable amount.

babybarrister · 25/07/2017 08:49

This reply has been deleted

Message withdrawn at poster's request.

Lukeandlorelai4Ever · 25/07/2017 08:50

What a nightmare for you all. I don't think 600 a night is expensive for four bedrooms. I hope you get compensated, any chance you can stay an extra night or two?

Co1onelblimp · 25/07/2017 08:51

No it' s not Blonde it' s the price the OP is willing to pay, and she can afford it.

Holidayhooray · 25/07/2017 08:51

The things about CP is that it is an incredibly slick,m and well run organisation. Within the industry it really is regarded as the top of their game.

My gut is that this will have been covered in an email (we got one to tell us that the supermarket would be closed and a pop up one established).
So they will argue that you knew and could have cancelled.

You'll probably get £25 of gift vouchers.

They will have thought of everything and completely covered their asses

Mumblebeebee · 25/07/2017 08:53

There doesn't appear to be this type of lodge anywhere else (away from the noise) to move to.

They offered us a another lodge less than 100 yards from the construction site 😞.

To answer a previous poster. Just calculated the price more accurately and it's slightly less but still £580 a night, this was with booking fee, lodge choice, insurance and all the extras CP get you with.

It's being escalated to the top level, Village Manager, within the park at 9am.

Hopefully we will have some idea what's happening this morning.

To the poster who wanted to know whereabouts we are staying, it's the Executive Lodges down the hill behind the pool.

It was going on last year when we stayed in this villa, but it stopped at 5pm and didn't start up again until after breakfast the following morning. It's the overnight construction noise that's ruining this stay.

Due to the layout of the parc, If you are staying anywhere else I think the noise would be minimal to non existent.

OP posts:
blueskyinmarch · 25/07/2017 08:54

I hope you mange to get things sorted out OP. It sounds horrendous. Your only issue might be that the park might be totally booked up and they are unable to move you. I would be looking for a massive refund if you can't be moved.

BigSandyBalls2015 · 25/07/2017 08:56

Tree house lodge or executive?

StealthPolarBear · 25/07/2017 08:56

Not known 4 bedrooms maybe? Have you never paid more than 100 per night for a hotel room? It's really not that extraordinary

Edsheeranalbumparty · 25/07/2017 08:57

I'm sorry, but I just do not get how Center Parcs is so popular. It is SO expensive and you don't even get any activities included apart from use of the pool, and the activities arent exactly cheap either. And then it's supposed to all 'great outdoors' but actually feels really fake. And there are just bloody families everywhere on bikes getting in each other's way. And the restaurants are kind of rubbish as well. There are a million other places to go both in the UK or abroad for the same price or much cheaper, but everyone flocks to Center Parcs?

PickleSarnie · 25/07/2017 08:57

Why is everyone fixating on the price and deciding that it's an unreasonable amount to pay? It's none of anyone's business what she (or anyone else) spend their money on.

OllyBJolly · 25/07/2017 08:59

You could go abroad for a fortnight that!

Don't want to derail the thread but you're right, but then you'd have the stress of four kids and air travel, and probably not such a good holiday. Horses for courses.

Center Parcs charge the prices because they promise a great, carefree, enjoyable holiday experience. The OP isn't getting that and the company should be bending over backwards to put it right.

Silvercatowner · 25/07/2017 09:00

I just do not get how Center Parcs is so popular

Hold the news..... people are different and have different tastes and preferences!

MsHarry · 25/07/2017 09:01

Isn't it a middle class version of Butlins? Never been as the price has always made me Shock as we have to holiday in school hols.

OllyBJolly · 25/07/2017 09:03

Oops - more pages and I now see the thread has already been derailed!

zippyswife · 25/07/2017 09:03

When we stayed at elveden they wrote to us ahead of time stating there would be some work being done nearby and offered us 10% back in vouchers or a different villa. We decided to take the vouchers and were glad we did- we didn't even see/hear any work. It didn't impact on our stay.

I always think centreparcs have such an excellent customer service. This just be an oversight. I would be so surprised if they didn't refund a large proportion of your holiday or offer you another for free.

BigSandyBalls2015 · 25/07/2017 09:04

Can everyone stop with the Shock and the 'could go abroad for two weeks for that'.

The OP could not get a holiday abroad for 6 of them in a similar quality accommodation at this time of year.

Don't compare a 4 bed lodge in CP to a high rise in Salou where two of the kids are on sofa beds. Plus the OP has mentioned her son has autism so flying would clearly be stressful for the whole family.

Her money, her choice of holiday. I hope CP sort it out quickly

MsHarry · 25/07/2017 09:04

Threads evolve Olly

Notknownatthisaddress · 25/07/2017 09:04

Sorry but it's utter bollocks that you couldn't get a week overseas for £2400 in the summer hols for a family of 2 adults and 4 children. I literally just googled on THREE different sites, a family of 2 adults and 4 children, one week, in Spain, in France, and in Greece. And every one came up with a week in late July or early August for less than that. One came up with less than HALF that price.

People saying you can't get a trip overseas for 2 adults, 4 children,, in the summer hols for less than £2400, are obviously either looking in the wrong place, or they are just assuming it, without being arsed to look and without actually knowing. ( The second option is FAR more likely )

A few people have asked 'why are people fixating on the price?' Because she posted the price on a public message forum, and we are all entitled to an opinion.

THAT is why.

And as for the 'you would have the stress of 4 kids and air travel' line that someone came out with about going abroad. So what? No worse than having the stress of having a load of noise and construction opposite your hotel when you have paid £600 a NIGHT for an over-rated play park in Britain.