About number of beds...

[bedformeplease]

Am staying in converted barn holiday place with one other couple. 3 bedroom place.

Before we came we flipped a coin for the 'nicest' bedroom of the three. We won .

Anyway we just arrived last night to find 'our' room isn't made up... only the other two rooms are. There are no towels on the bed etc either.

Aibu to think we should have access to the whole house that we paid for!?

The 'nicest' room has an ensuite too. The plan was for us to use that and other couple to use the main bathroom. The upstairs suite is up a set of spiral stairs so not ideal for popping back and forth to in the depths of the night or going up and down to shower. Grumpy. Although there are no mini toiletries in there so I assume we aren't meant to use that either...

Presumably you paid a flat rate for the cottage and not per person? In which case, yes all the beds should have been made up. Actually even if you did pay per person you should have the choice.

Can you just whip the bottom sheet off the made up bed and take duvet and pillows to your chosen room?

Yes chit, we paid the standard rate. Annoyingly the upstairs bed is a king and downstairs are doubles so the sheet won't fit

Oh, that's a bugger.

I'd be pretty grumpy too, can you phone the owners at all?

It's very cheeky. Even if you reserve and pay for 2 bedrooms in a 3 bed property, it's usual to close the smallest of the rooms, not the best one!
At best it's false advertising.

I've never come across this, and it's unacceptable. Get straight on the phone I and ask for it to be sorted out.

Maybe i could understand if one of the bedrooms was clearly the worst - two couples in a house where the third bedroom was an attic with bunks, for example. But in this case it sounds like they don't want you to use the best (king size) bedroom. That's just rude.

I think this is weird too. DP and I stayed in a family lodge once, just the two of us. All the beds were made. I wouldn't of expected anything else.

So I don't have a phone number for them so I messaged through the website we booked through. Had communicated a couple of times before. Quick response back:

Dear xxxx

Thank you for your message. I am sorry you are disappointed, however it is standard practice to shut off one of the rooms when only 4 people are staying. We assume guests would like to be on the same floor so shut off the top suite, please also avoid using the en suite.

We hope very much you enjoy your stay.

Best wishes,

Xxxxxx

What if you slept in separate rooms FGS? Reply back saying you need it made ASAP.

I know! They don't know we are two couples!

I would reply that if the rooms are out of bounds, the fee needs to be discounted, otherwise the room should be made up.

I didn't know it was standard practice. We have stayed in quite a few lets that had more rooms than we needed. Never seen it before

I would e mail back specifically requesting the bed gets made up. Having worked in a large number of holiday places this is most certainly not standard practice. And definetly use the en suite.

That's unacceptable.
I'd definitely take it further and insist on the room you want being made up and towels etc for the ensuite.

Thanks everyone, we have too stayed in many places with more rooms than needed and never seen it! I've fired off a response saying we want to use it etc. But are off out now. Will update later. Thanks again.

Just reply back that you and your brother don't like sharing a bed

That's rubbish OP and they absolutely shouldn't 'assume' anything. I'd be quite pissed off (and probably leave them a bad review).

It's not something I've ever come across either. Whenever, we've had more rooms in a holiday than we've needed, all the beds have been made up ready to use.

YANBU, that's ridiculous.

Yeah that's really weird and rude. Like you said they don't know that you are two couples, even if they did - not every couple shares the same bed for various reasons.

I would ask them why do they assume that you are 2 couples for a start!

please also avoid using the en suite. this is just rude! If you only have access to half the property, then surely you are charged half price?

They could doubly fuck off for telling you not to use the en suite too. Personally if I'm booking somewhere for a group then number of bathrooms and showers is something I consider. I'd be mighty unimpressed at being told not to use one.

I have seen doors -and bathrooms - closed to clients when we stayed in a few nice places, but the price was clearly different when you made the booking: something like £100 a night for 1 bedroom or £200 a night for 2 bedrooms. At least, that's fair, and no complaint there.

In the case of the OP, it's unacceptable!

Not only would I be using the en suite I would be using every towel, sheet, bed and utensil in the place! I normally strip beds and do dishes before leaving but wouldn't bother if thats is their attitude.

I'd be furious, even more so with the response.

I'd let them know their assumptions were incorrect and let them fix it or reduce the fee.

Was it booked via an agent?