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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Fucking Dominos not delivering

191 replies

HolditFinger · 03/06/2017 22:26

Okay, this is fucking WAR.
I placed an order to Dominos in my local town last night (it was only chicken and within my syns, SW people) but it never turned up. I did the online tracker, an hour came and went. After an hour and a half I gave up and went to bed. HANGRY.

So, as you do, I wrote about it on their page. Though I left off the bit about 'chicken strippers' and the mental image of plucked hens with nipple tassels dancing around poles...though if they don't respond this time, maybe I'll unleash the filth.)

I even included screen shots of my order and the tracker. Still no response. I used to work for these people. They forget I still have head office stored on my phone and a direct line to Ewan, the regional manager. My patience is wearing thin. So tonight, I sent this. And I absolutely will carry it out and more.

First email last night:

Hello
I placed an order last night which never arrived. Please see attached confirmation order and tracker screenshot. I'd like a refund thanks.

2nd email tonight:
Hello

Since you haven't seen fit to bother replying to my earlier post about food ordered and not delivered, complete with attached order email and the tracker screenshot in comments, I shall try again.

I didn't receive my food. I gave up waiting after an hour and a half and went to bed. I want a refund.

I feel it's only fair to let you know that my posts to this page are being published not only on my blog and personal author page, but numerous forums which I'm a member of too. Your notoriety isn't restricted to locality. To date, 32,000 followers of my own site are following this with glee. No doubt the Mail will pick it up soon (if I forward it to my personal contact there) since I'm about to publish it on Mumsnet.

If I don't receive a response by tomorrow morning, then tomorrow I shall ring head office and air my grievance. Since I used to work for your store, I still have the number. Good old Ewan.

Failing that, I shall come in personally and complain loudly for a VERY long time during one of your busiest collection times. Again, I know when those are (see above.)

You can either reply to me as any reasonable business would, or the shit can hit the fan. The ball is in your court now.

I'm not being unreasonable, am I?
Any further suggestions from you awesome nest of vipers ladies would be much appreciated.

OP posts:
topcat2014 · 04/06/2017 09:05

Just request a refund and move on. There is no reason not to refund, as they did not complete their side of the contract.

Now, if you don't get a refund - that is the time for ramping up.

rjay123 · 04/06/2017 09:05

Wow. Just wow

harderandharder2breathe · 04/06/2017 09:09

You should get your money back. So phone the store and speak to a real person.

But you've overreacted like a total knob and given the Dominos staff a laugh or an eye roll at least. Anyone who works in customer service will tell you the idiots that threaten all sorts without following due process just get eye rolls.

Iamdobby63 · 04/06/2017 09:31

It wasn't under the min amount. I ordered two lots of chicken strippers plus lots of dips

But you said they owed you £10.... £10 is under the minimum for delivery and so your order would have reverted to collection. Also why order two lots rather than a bigger size?

It's not making much sense, time to walk away.

sweating · 04/06/2017 09:32

I really fancy some chicken strippers.

OhSoggyBiscuit · 04/06/2017 09:38

I just made myself laugh imagining a Rip Off Britain Takeway special Grin

Ethylred · 04/06/2017 09:46

Complete win, you managed to avoid eating Domino's disgusting food.

Teacupinastorm · 04/06/2017 09:56

I love Dominos (especially the chicken strippers) and would be annoyed if my order didn't turn up.

But this is another level Grin
What a fuss over some chicken. You may as well have added 'do you know who I am?' To your complaint.
I'm chuckling thinking of Ewan coming to the rescue first thing tomorrow morning!

ZeroFuchsGiven · 04/06/2017 10:43

You may as well have added 'do you know who I am?' To your complaint

Now I can't get Ronnie Fucking pickering out my head Grin

BlondeB83 · 04/06/2017 10:48

Massive overreaction. It's a good job you don't have real problems! Hmm

Whileweareonthesubject · 04/06/2017 11:08

I don't use Domino's since the local one got robbed several years ago. It was late on a Fri night, so a lot of money was taken. Manager was badly beaten. Domino's made him repay the stolen money from his wages. Haven't used them since.

ambereeree · 04/06/2017 14:36

YABU because you don't like cheese

JammyGem · 04/06/2017 14:58

Funny, Domino's usually have a £12.49 minimum order for delivery, or else it reverts to collection - you sure this isn't what happened OP?

JammyGem · 04/06/2017 14:58

Whileweareonthesubject Are you serious?! That's fucking awful!

OnionKnight · 04/06/2017 15:01

It was under the minimum order amount OP but you knew that.

tickwhitetick · 04/06/2017 15:01

I'm so embarrassed for you OP

StarryCorpulentCunt · 04/06/2017 15:05

To date, 32,000 followers of my own site are following this with glee. No doubt the Mail will pick it up soon (if I forward it to my personal contact there) since I'm about to publish it on Mumsnet.

How fucking old are you?

WonkoTheSane42 · 04/06/2017 15:09

I feel it's only fair to let you know that my posts to this page are being published not only on my blog and personal author page, but numerous forums which I'm a member of too.

Smile

To date, 32,000 followers of my own site are following this with glee.

SmileSmileSmile

No doubt the Mail will pick it up soon (if I forward it to my personal contact there) since I'm about to publish it on Mumsnet.

GrinGrinGrinGrinGrinGrinGrinGrinGrin

If I don't receive a response by tomorrow morning, then tomorrow I shall ring head office and air my grievance. Since I used to work for your store, I still have the number. Good old Ewan.

GrinGrinGrinGrinGrinGrinGrinGrinGrinGrinGrinGrinGrinGrinGrinGrinGrinGrin

Thanks, this has been the funniest cringe comedy since Alan Partridge.

ILostItInTheEarlyNineties · 04/06/2017 15:22

Loving Chicken stripper gate, The suggestion to contact Don't get done, get Dom and poor Ewan Grin

ArchieStar · 04/06/2017 15:32

@HolditFinger I think the best thing you can do is either go to the store you ordered from or take it to twitter, things always seem to get resolved on twitter, sometimes Facebook too. You've realised your email was over the top but it's been sent now so that's that. I hope you get your chicken or a refund!

bigtapdancingpimp · 04/06/2017 15:45

I'm meeting a Ewan later. Not Good Old Ewan but regular Ewan.

I kind of want to show him this thread. Ewan sounds funny when you say it over and over.

Ewan Ewan Ewan Ewan Confused

tickwhitetick · 04/06/2017 15:46

no doubt the mail will pick it up soon

😂 WHY?! one dominoes order didn't arrive! Oh no! Hold the front page!

Allthebestnamesareused · 04/06/2017 15:52

Our Dominos minimum order for delivery is £15. Should have ordered 3 and loads of dips instead!!! Grin

PinkSquash · 04/06/2017 15:53

Oh OP, I am cringing on your behalf. That email is just hilarious.

HoldBackTheRain · 04/06/2017 16:09

Can tell who in the last few pages haven't read OP's update. OP has acknowledged the email was bad and also said she has Aspergers which to me explains a lot - Op