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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Fucking Dominos not delivering

191 replies

HolditFinger · 03/06/2017 22:26

Okay, this is fucking WAR.
I placed an order to Dominos in my local town last night (it was only chicken and within my syns, SW people) but it never turned up. I did the online tracker, an hour came and went. After an hour and a half I gave up and went to bed. HANGRY.

So, as you do, I wrote about it on their page. Though I left off the bit about 'chicken strippers' and the mental image of plucked hens with nipple tassels dancing around poles...though if they don't respond this time, maybe I'll unleash the filth.)

I even included screen shots of my order and the tracker. Still no response. I used to work for these people. They forget I still have head office stored on my phone and a direct line to Ewan, the regional manager. My patience is wearing thin. So tonight, I sent this. And I absolutely will carry it out and more.

First email last night:

Hello
I placed an order last night which never arrived. Please see attached confirmation order and tracker screenshot. I'd like a refund thanks.

2nd email tonight:
Hello

Since you haven't seen fit to bother replying to my earlier post about food ordered and not delivered, complete with attached order email and the tracker screenshot in comments, I shall try again.

I didn't receive my food. I gave up waiting after an hour and a half and went to bed. I want a refund.

I feel it's only fair to let you know that my posts to this page are being published not only on my blog and personal author page, but numerous forums which I'm a member of too. Your notoriety isn't restricted to locality. To date, 32,000 followers of my own site are following this with glee. No doubt the Mail will pick it up soon (if I forward it to my personal contact there) since I'm about to publish it on Mumsnet.

If I don't receive a response by tomorrow morning, then tomorrow I shall ring head office and air my grievance. Since I used to work for your store, I still have the number. Good old Ewan.

Failing that, I shall come in personally and complain loudly for a VERY long time during one of your busiest collection times. Again, I know when those are (see above.)

You can either reply to me as any reasonable business would, or the shit can hit the fan. The ball is in your court now.

I'm not being unreasonable, am I?
Any further suggestions from you awesome nest of vipers ladies would be much appreciated.

OP posts:
viques · 04/06/2017 01:10

Blimey, sounds like that branch of dominos should count itself damned lucky you aren't going down there with your nana, your rugby team, your bestie, your besties big brother, your American pit bull, Esther rantzen, the presenters of you and yours , the rip off Britain team and your local trading standards manager.

What do you do if someone does something really bad?

UntilTheCowsComeHome · 04/06/2017 01:11

Blimey, sounds like that branch of dominos should count itself damned lucky you aren't going down there with your nana, your rugby team, your bestie, your besties big brother, your American pit bull, Esther rantzen, the presenters of you and yours , the rip off Britain team and your local trading standards manager.

And Dominic Littlewood surely? Wink

SnipSnipMrBurgess · 04/06/2017 02:11

Would you say Muhammad on a bike as a swear??? No? Then please don't do it to Jesus

Thank you for genuinely making me laugh today.

Mohammed on a bike, that was funny!

haveacupoftea · 04/06/2017 02:20

Twatwaffle? Hmm

Hope this trend of adding random nouns to insults ends soon.

Anyway, YABU.

BritInUS1 · 04/06/2017 02:42

Why didn't you call them to chase your order up?

TheMaddHugger · 04/06/2017 03:02

whispers to herself< I'd be quite upset if my meal didn't come and no one answered my complaints. take away food is rare in this home.

(((((((((((Hugs)))))))) OP

DominosEwan · 04/06/2017 03:19

YABU

wowfudge · 04/06/2017 04:32

BritInUS1 - she did, they didn't answer. Cancel the cheque!

Ginger782 · 04/06/2017 04:41

What's a syn?
misses point of thread

Fucking Dominos not delivering
differentnameforthis · 04/06/2017 05:18

You're not a twat op, not at all. You ordered food, and expected it to turn up, and complained when it didn't! However, I think the method of complaint was OK, but the rambling odd to be fair.

Ring them again, perhaps not during peak time and explain. Ignore those on here who think it is acceptable for a company to take your money and not deliver the goods (literally)

sweating · 04/06/2017 05:43

Criiiiiiiiiiinge.

Sparklingbrook · 04/06/2017 05:45

Contacting Rip off Britain might not be a bad shout TBF. Or Dominic Littlewood, he loves to fight for the 'conshoomers'.

I hope you have calmed down a bit this morning OP.

mynameislolita · 04/06/2017 05:52

.

Nancy91 · 04/06/2017 06:16

I would be annoyed and would ring them tomorrow, however the rant was 100% freshly squeezed cringe

LTBiscuit · 04/06/2017 06:18

I can't imagine Ewan gives a fuck? Much like we don't.

BoomBoomsCousin · 04/06/2017 06:22

I would be really annoyed too OP. I agree the complaint is way over the top and probably not the way to get the best resolution, but it's not really an excuse for them not dealing with it.

ShowgirlnamedLola · 04/06/2017 07:23

We got a rubbish pizza from dominos a few weeks ago. They said they were low on dough when they delivered it Hmmand the toppings were just whatever they had left. We rang that night and eventually they picked up and said they wouldn't charge us - OP has the money definitely gone from your account? We ordered online and it wasn't taken from ours.... We also posted on twitter (DH was raging and this was before they picked up the phone) and by Monday heard back from head office with £25 voucher in store. Can't say fairer than that!

TiredBefuddledRose · 04/06/2017 07:54

This post reaffirms my belief that 'bloggers' should all be imprisoned on a small island somewhere with no WiFi access.

NotACleverName · 04/06/2017 08:13

I feel it's only fair to let you know that my posts to this page are being published not only on my blog and personal author page, but numerous forums which I'm a member of too. Your notoriety isn't restricted to locality. To date, 32,000 followers of my own site are following this with glee. No doubt the Mail will pick it up soon (if I forward it to my personal contact there) since I'm about to publish it on Mumsnet.

Pathetic.

I hope you've managed to get over your trauma by this morning, OP. My thoughts are with you at this difficult time.

Nospringflower · 04/06/2017 08:18

I think a lot of you have been really mean to the OP. I'd be annoyed not to receive my food and no refund.

Even if you disagree with the way OP then responded they have said they have Aspergers so it seems a bit unnecessary to go on about twattedness and cringe .

kali110 · 04/06/2017 08:21

You should have had your food but your complaint is massively ott, but you know that.
You're ex staff, should you have sent that?
They may not have answered your complaint yet because you haven't given them enough time!
They aren't going to answer as soon as you message them.
They don't monitor Facebook 24/7.
It's not like they've ignored you for a week!
Why didn't you just ring them up the next day?
Or go in?
You have the confirmation as proof.
When you rang on the night they were probably shut!
Calm down, ring them and sensibly tell them what's happened.
You're entitled to your refund. You ordered food and it didn't arrive.
You used to work there, mistakes happen, would you want someone blowing up over a simple mistake?

Coastalcommand · 04/06/2017 08:43

Why do you think the Mail will be bothered by your £10 chicken not arriving? I know they publish some rubbish stories, but that really isn't news. YABU and entitled.

BarbaraofSeville · 04/06/2017 08:46

Sounds like you should save yourself the hassle as well as some money by keeping a box of chicken strippers from the supermarket in the freezer.

Turning the oven on and waiting 20 minutes sounds much less stressful than waging war with Dominos.

TheImprobableGirl · 04/06/2017 08:52

I love that chicken story sparkling
I'm a Worcester-ite too but don't buy takeaway much... I've recently heard that jaqs chicken (opposite foregate st station) has 0 food hygiene rating.... I thought it was a scale of 1-5!

ZeroFuchsGiven · 04/06/2017 09:02

I don't think I have ever read anything so cringe worthy, I am actually embarrassed for You op.

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