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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Fucking Dominos not delivering

191 replies

HolditFinger · 03/06/2017 22:26

Okay, this is fucking WAR.
I placed an order to Dominos in my local town last night (it was only chicken and within my syns, SW people) but it never turned up. I did the online tracker, an hour came and went. After an hour and a half I gave up and went to bed. HANGRY.

So, as you do, I wrote about it on their page. Though I left off the bit about 'chicken strippers' and the mental image of plucked hens with nipple tassels dancing around poles...though if they don't respond this time, maybe I'll unleash the filth.)

I even included screen shots of my order and the tracker. Still no response. I used to work for these people. They forget I still have head office stored on my phone and a direct line to Ewan, the regional manager. My patience is wearing thin. So tonight, I sent this. And I absolutely will carry it out and more.

First email last night:

Hello
I placed an order last night which never arrived. Please see attached confirmation order and tracker screenshot. I'd like a refund thanks.

2nd email tonight:
Hello

Since you haven't seen fit to bother replying to my earlier post about food ordered and not delivered, complete with attached order email and the tracker screenshot in comments, I shall try again.

I didn't receive my food. I gave up waiting after an hour and a half and went to bed. I want a refund.

I feel it's only fair to let you know that my posts to this page are being published not only on my blog and personal author page, but numerous forums which I'm a member of too. Your notoriety isn't restricted to locality. To date, 32,000 followers of my own site are following this with glee. No doubt the Mail will pick it up soon (if I forward it to my personal contact there) since I'm about to publish it on Mumsnet.

If I don't receive a response by tomorrow morning, then tomorrow I shall ring head office and air my grievance. Since I used to work for your store, I still have the number. Good old Ewan.

Failing that, I shall come in personally and complain loudly for a VERY long time during one of your busiest collection times. Again, I know when those are (see above.)

You can either reply to me as any reasonable business would, or the shit can hit the fan. The ball is in your court now.

I'm not being unreasonable, am I?
Any further suggestions from you awesome nest of vipers ladies would be much appreciated.

OP posts:
Original poster
HolditFinger · 03/06/2017 23:04

Obviously I'm unreasonable and a massive twat. Thanks for that.

OP posts:
PeaFaceMcgee · 03/06/2017 23:04

You'll get your £10 back when someone can get into it eh? when they've finished laughing up their sleeves at the thought the Daily Mail would be remotely interested

PeaFaceMcgee · 03/06/2017 23:04

*onto it

SnipSnipMrBurgess · 03/06/2017 23:05

God you sound like a right tool in that email.

McTufty · 03/06/2017 23:05

highalert

Grin
LastGirlOnTheLeft · 03/06/2017 23:06

Ok, I sympathize with your loss of chicken (well, not really as I am veggie and like chickens) but seriously, can you STOP with the swearing? Would you say Muhammad on a bike as a swear??? No? Then please don't do it to Jesus.

DailyMailReadersAreThick · 03/06/2017 23:07

Sparklingbrook I raise you the White Ppl Curry: www.independent.co.uk/news/uk/home-news/indian-restaurant-writes-white-ppl-on-customers-receipt-after-he-orders-mild-curry-10515750.html

The customer there did a Daily Mail sad face, too. Grin

Highalert · 03/06/2017 23:07

That's funny, Sparkling Grin

tararabumdeay · 03/06/2017 23:07

Went to a Domino's first time ever last week. Was promised buy one get one free on a Sunday. Got one and a whole load of misunderstanding about flip and flop and special offers.

Won't use them again unless I study their modus operandi at degree level to learn how to use the deals.

Yes it was six pounds but it was a bit of bread, oil, tomato. You've got to understand that my DH is like a baby bird when he thinks he's hungry.

I'd already paid 40 quid for a 'naice' meal the night before which he didn't eat all of because eyes/belly. Should have taken the cool box and the camp cooker in that situation.

Back to Domino's though. He had the cheek to call pizza 'the last resort' after whinging about having to eat a Greggs steak slice for lunch when he went for a walk.

This is a man who has barely worked any of his life and when he did it was money just for him.

Now he uses my money to experiment with food. It mainly goes into the bin.

Original poster
HolditFinger · 03/06/2017 23:08

Okay, okay! I was a massive bellend.
I was annoyed and hangry. And pissed about spending ten quid that I didn't receive goods for, and then completely ignored.

Yes, I'm a fucking twatty bellend. I admit it.

OP posts:
DailyMailReadersAreThick · 03/06/2017 23:10

You'd be a lot less of a twatty bellend if you'd stop saying "hangry"...

LastGirlOnTheLeft · 03/06/2017 23:10

And please stop saying Hangry! It is not a word.

Good for you, though!! 😀👍

AnathemaPulsifer · 03/06/2017 23:10

Yes, I'm a fucking twatty bellend. I admit it.

Good for you OP Grin

NumbNelly · 03/06/2017 23:12

Would you say Muhammad on a bike as a swear??? No? Then please don't do it to Jesus.
I found this more hilarious than I should have Grin

Highalert · 03/06/2017 23:12

Stop saying Hangry and I'll let you off being a twatty bellend.

FeedMyFaceWithBattenberg · 03/06/2017 23:13

@HolditFinger completely understand why you're so annoyed. Ring them again tomorrow and then Monday send them an email, you will get your money back soon enough.

Sparklingbrook · 03/06/2017 23:13

Does hunger really make you angry?

Highalert · 03/06/2017 23:14

Actually, OP I've enjoyed this thread so cheers for that Grin

DailyMailReadersAreThick · 03/06/2017 23:15

Does hunger really make you angry?

For some people, it's definitely a thing.

It doesn't need a cringey portmanteau though Grin

KungFuEric · 03/06/2017 23:16

Honestly, read that email back to yourself. What do you think of the person who wrote it?

TheNaze73 · 03/06/2017 23:17

I bet they took one look at that email & said "cock"!Biscuit

LastGirlOnTheLeft · 03/06/2017 23:17

Nelly, I concur, it is kinda funny!!😂 But still something serious and also something I NEVER get a response to!!!!

nakedscientist · 03/06/2017 23:25

Were you angry or hungry OP?

Original poster
HolditFinger · 03/06/2017 23:25

As someone that's not neurotypical (Aspergers) it's good to see how neurotypical people view this kind of situation.

Yes, I am a bit too focused on it and want a resolution, because that's the way my brain works. I often get far too focussed on things that don't matter to others because of this.

That doesn't mean people should be given free reign to take advsntage

OP posts:
Ontheboardwalk · 03/06/2017 23:32

I want a Domino's now!

I've contacted customer services twice and they were great. First time I incorrectly accused them of not applying my discount voucher. Just as I pressed send, whilst cursing my hangover, I realised in my drunken state the night before I didn't enter it. Sent another mail straight away saying 'sorry I reckon it was my fault'. They got back to me within an hour and refunded my money.

2nd time they messed up a side order. I dropped them a mail and got 2 free pizzas, again response was at a weekend and pretty much straight away.

Maybe the tone of your mail didn't make them want to rush to help you?