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AIBU?

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Original poster

£1000 disappeared into thin air!

190 replies

PussInCoutts · 22/01/2017 17:55

WIBU to think this is not even possible??!!

I tried to withdraw £1000 from cashpoint inside a Lloyds bank yesterday.

The money didn't come out and the cashier convinced me it hadn't come off the balance, so I assumed I didn't have enough money and had miscalculated some dates of payments etc.

Just logged on to internet banking to find the £1000 has been taken off my balance!!!

WWYD? I'm on the phone to the bank now, in the queue, passed from one person to another....!!!

I'm so distressed as I really need to make a payment today with the money (for rent)!

Never could I have imagined that this can actually happen! It's only 2 months since another card of mine was fraudulently copied. My trust in banks has completely gone. Mind you I did get my money back last time, but this time it's just.... such a stressful timing... sorry for going hysterical.

Anyone else had this happen to them?

OP posts:
Original poster
PussInCoutts · 22/01/2017 18:19

Has anyone else had this happen to them or heard about this happening to anyone? Just seems like 'you had one job, cashpoint!!'

OP posts:
MatildaTheCat · 22/01/2017 18:19

My local large branch of Barclays has some cash points inside which dispense up to £2k so for those saying it isn't possible, that's not necessarily the case. Banks, like supermarkets are trying to use less staff and encourage self service.

OP, hopefully the immediate notification by yourself will get this resolved quickly as the machine balance will correlate with your statement. I had a similar experience when paying in a cheque for £1500 and it being registered as £1.50. Upsetting but it was sorted. Again, using the machine.

SummitLove · 22/01/2017 18:20

Call the fraud team at your bank, not just the bank yourself. Make sure it's also logged with the fraud team.

Branleuse · 22/01/2017 18:20

This reply has been deleted

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OnionKnight · 22/01/2017 18:24

What bank are you with OP? I've never heard of any cash point letting a customer withdraw £1K.

PeridotPassion · 22/01/2017 18:24

Even if the money is still in the ATM they don't know which account it belongs to unless you tell them

That's not the case - the ATM's are automatically calibrated, then counted and error reports generate any anomalies, telling the bank exactly when it went wrong.

It's much more sophisticated than the Lloyds ATM just having £1k too much at the end of the day, they'll be able to tell exactly which Debit Card it belongs to.

Original poster
PussInCoutts · 22/01/2017 18:24

Branleuse what are you trying on? I've done this for years every month and not had a problem ever before.

OP posts:
Original poster
PussInCoutts · 22/01/2017 18:25

Summit thanks the fraud team is a great tip.

OP posts:
PeridotPassion · 22/01/2017 18:27

Why on Earth would you call the Fraud Team?

It's a regular occurrence - happens all the time when an ATM has a wobble/the link is lost temporarily in the middle of a transaction.

What do you expect the fraud team to do? They'll tell the op to call customer services!

RazWaz · 22/01/2017 18:28

Many banks have a default limit of £250/£500 per day but it can be raised if you contact the bank. I had mine raised to a similar amount as OP as there are no ATMs within a mile of my house and I'm disabled making it a real hassle for me to get to one, a bigger limit lets me withdraw a months worth of shopping money in one go and avoid a pointless painful hour long trip up the road to get money every week.

nippey · 22/01/2017 18:28

www.help.barclays.co.uk/faq/cards/using-cards/atm-limit.html

£1000 withdrawal from Barclays, a few banks do this now.

NameChange30 · 22/01/2017 18:28

"My income comes to a separate account, so I transfer it in cash to pay rent, makes sense?"

No it doesn't make sense - not trying to be rude, just don't understand! Are you saying that you have more than one current account and you transfer money between them by withdrawing and paying in the money in cash? If that's the case it doesn't make sense to me as it seems so much simpler to just transfer the money between the accounts via online or telephone banking. I do realise different people have different ways of managing money, and there might be a logic to using actual cash, but I would need a bit more explanation to understand it! The possibility of cash getting lost or stolen just seems too risky to me.

NameChange30 · 22/01/2017 18:29

I agree it's not an issue for the fraud team - it's a technical error with the ATM.

Original poster
PussInCoutts · 22/01/2017 18:29

Don't bank and cash machines have cameras? Surely it'd be on the cctv that you didn't take a big wadge of cash away and put it in your bag/purse etc?

JustPoppingBy what you said! This is exactly what I'm banking on (pun intended)

Felt completely out of sorts, teary AS meltdown etc. A bit calmer now thanks to advice. It's the worst possible timing - not only do I need to pay rent today, but I'm going abroad 6 am tomorrow for the week!!! So no money for holiday now either Confused - gotta take it as an adventure I suppose and entice DP to use his credit cards

OP posts:
PeridotPassion · 22/01/2017 18:30

£1000 withdrawal from Barclays, a few banks do this now

They're daily limits though. It doesn't change the fact that the cash openings in standard ATM's can physically only fit 25 notes at a time - so 25 x £20 notes is a max of £500.00 in one go.

If you have a £1k withdrawal limit with your bank that's fine, but you'll have to put your card in twice and draw 2 amounts of £500.

Original poster
PussInCoutts · 22/01/2017 18:32

Are you saying that you have more than one current account and you transfer money between them by withdrawing and paying in the money in cash? If that's the case it doesn't make sense to me as it seems so much simpler to just transfer the money between the accounts via online or telephone banking.

Yes that's exactly what I'm saying. I'm not going to make it too easy for myself to get outed (which might happen anyway) but reasons may or may not involve running a biz account and perhaps even an offshore one.

OP posts:
Original poster
PussInCoutts · 22/01/2017 18:33

It's a regular occurrence - happens all the time when an ATM has a wobble/the link is lost temporarily in the middle of a transaction.

Seriously?!! Never heard of it. Never imagined it possible. I had just started to conquer my technophobia and now it's well and truly back... Confused

OP posts:
DanniiMinogue · 22/01/2017 18:35

Why are people being so weird about this? We've now established that it is possible to take out £1000 so can that point be left.

NameChange30 · 22/01/2017 18:36

"reasons may or may not involve running a biz account and perhaps even an offshore one"

Tax-dodging reasons?! Confused

cherrycrumblecustard · 22/01/2017 18:37

I think people are just surprised, I didn't know either. I'd think the landlord wasn't paying tax though.

nippey · 22/01/2017 18:37

Peridot I've taken £1000 in one go from a Barclays machine on a couple of occasions now, it was one inside the branch, maybe they have different slots?

wizzler · 22/01/2017 18:37

I had a senior moment, and walked away from ATM machine without taking my money out !
The process was exactly the same as Peridot described above. Phoned the bank, they wouldnt do anything for 48hours.

When it had not automatically corrected my bank balance after 48 hours, I called again and they took more details. They credited my account with the moneywhile an investigation took place, and then after 3 weeks wrote to tell me that there had been a discrepancy, and that I would keep the £100 they had transferred. (and at that point and only then did I confess to DH!)

Good luck OP..

MrsSthe3rd · 22/01/2017 18:39

What an awful time for this to happen, OP. I would definitely entice DP to assist Wink then you can repay once you return.

You don't need to explain why you do anything. You understand and that's all that matters.

The cash machine will know exactly where the money belongs, which will correlate to your phone call, so you should see a credit back into your account in the next couple of days.

The only thing you need to do is inform your LL and say you'll transfer by online banking (if you're happy to do that while you're away) or any other way. If you're usually on time then I doubt they'll complain.

It's a nightmare when last minute things go wrong like this at the best of times, but throw AS into the mix and it's not fun.

Hope you have a lovely holiday.

greenfolder · 22/01/2017 18:40

It does happen. But the till has to be reconciled so it will flag up it has 1000 too much. How stressful for you.

flagnogbagnog · 22/01/2017 18:43

A long time ago, I used to fill cashpoints. They are 'balanced' just like a till. So the cash point in question will show that's it's £1000 above what it should be. I expected that it might take a few days but I'm sure the bank will be able to work it out. Also I'm sure the cashier you spoke to will remember your conversation. Hope it gets sorted very quickly for you.