Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Flip

1 2 3 4 5 6 ··· 9 10

Original poster

To think the nursery manager was right?

244 replies

user1478265589 · 14/12/2016 10:22

My friend works in a nursery. Last week just before 8.30am (a busy time for them and they were short-staffed as two nursery nurses were late) an unknown woman bashed on the door, and when the manager answered, said she needed to use their toilet. She was insistent and emotional, said she had Crohn's and had the right to come in as she was registered disabled. Nursery manager said no and directed her to the public loos about 3 mins away. Woman then soiled herself, and asked to come in to clean herself up. Again, manager said no.

Since then, this has massively kicked off on Facebook, with the nursery and manager 'named and shamed,' the woman has said she'll report the nursery to Ofsted and the police and there's nasty posts all over the nursery's FB page. Staff are worried the nursery will be shut down; manager is very upset at the vitriol and insults being aimed at her.

AIBU to think the nursery manager didn't do anything wrong?

OP posts:

DearMrDilkington · 14/12/2016 11:23

Get your sister to seek legal advice before this woman does anymore damage to the nurserys reputation.

Original poster

user1478265589 · 14/12/2016 11:25

Statistically there's 1* ratings all over the nursery's FB page now, with people saying the people who work there are cruel and non-empathetic and discriminatory

OP posts:

FannyFifer · 14/12/2016 11:26

Whatever about who was right & who was wrong, the woman had a card etc, wheres the compassion.
She could have escorted the women to the loo.

MilkTwoSugarsThanks · 14/12/2016 11:26

Or alternatively Statistically - "I wouldn't use Little Acorns, the manager is really lax about safeguarding."

The manager was stuffed either way. I have more sympathy for her tbh.

Soubriquet · 14/12/2016 11:26

Yes and no Statiscally

If spaces are available and plenty of nurseries choose from then yes it could affect the business

If there aren't the spaces, parents are likely to try the "bad" nursery.

Dd goes to one. It is always getting a bad reputation but dd is settled and loves it. I've never had a problem with it and I will happily send my ds

Soubriquet · 14/12/2016 11:27

^Whatever about who was right & who was wrong, the woman had a card etc, wheres the compassion.
She could have escorted the women to the loo.^

No she couldn't! She was already short staffed. If she took this woman to the toilet, she would have messed up her child-adult ratio.

And breeched her safe guarding policy

Gileswithachainsaw · 14/12/2016 11:27

How exactly would the manager face been able to ask to check she did in fact have chrons and wasn't in fact about to spread noro in a nursery?

We have found needles on our loos at work we often have to keep them locked and out of use even fir customers.

FannyFifer · 14/12/2016 11:28

So they would be unable to accompany a child to the loo as well then?

Soubriquet · 14/12/2016 11:29

A child is completely different.

Gileswithachainsaw · 14/12/2016 11:29

The loos in the nursery dd went too were open. And child size. An adult would have to have used the stuff toilet which would have been off the floor where the kids were and have a door..

Indrid · 14/12/2016 11:29

There may have been children with disabilities in the nursery who would not have coped with a stranger walking in off the street to use the toilet though, my children who have asd certainly would have panicked if not prepared for someone new coming in.

The manager was sticking by her policies and proceedures no doubt, which will be in line with ofsted safe guarding policies and will be covered by their insurance. If the woman came in and slipped on the bathroom floor and was injured the nursery insurance wouldn't cover them.

I agree it's awful for the woman, I have ibs and continace problems and I no these things arn't easy to cope with but that doesn't mean the nursery manager should break her nursery's guidelines for her.

NoSunNoMoon · 14/12/2016 11:30

How exactly would the manager face been able to ask to check she did in fact have chrons and wasn't in fact about to spread noro in a nursery?

By looking at the card with it written on that the woman showed her.

FannyFifer · 14/12/2016 11:30

So what if a staff member needed the loo then they would be off the floor as well.

ijustwannadance · 14/12/2016 11:30

Nursery manager was completely in the right.
For those saying she could've been escorted and not left alone, they were already understaffed and that would've meant children possibly being left unattended.

Whilst I feel sorry for the woman, it is disgraceful to try to ruin someone's livelihood by ripping them apart on social media. If a stranger banged on my front door to use the loo they would be told to fuck right off. In work I could be fired for letting anyone have access to staff only areas.
I also doubt there would be this much vitriol if it had been a man banging on the bloody door. Manager probably would've been congratulated!

Gileswithachainsaw · 14/12/2016 11:34

Same way staff anywhere do.
Presumably wait til someone's there to take over momentarily.

Rather than running off when there's no one around.

Like someone can't just leave a shop floor they have to call someone over to watch the tills etc

MilkTwoSugarsThanks · 14/12/2016 11:35

Fanny - staff will have made sure they went to the loo before the morning rush! I doubt they're as stupid as your comment implies.

LoisWilkersonsLastNerve · 14/12/2016 11:35

fanny I don't think she could let her in because there weren't any free staff to escort her. I do feel for the woman but rules are rules. The manager can't pick and choose who lets break them. She maybe could have asked a parent to escort her I suppose.

Gileswithachainsaw · 14/12/2016 11:37

What you can't have chrons and noro?

I'm. Sure the nursery manager would have been attacked fir daring to ask for proof too.

You can't let people randomly walk in off the street whatever card they may or may not have shown you...

StatisticallyChallenged · 14/12/2016 11:37

Oh I agree she couldn't win and I'm on her side here - I was just commenting on the nature of childcare. Demand in the area isn't enough, if there's a lack of good childcare then people find other solutions and arrange their life around it. I've seen one local nursery close due to bad rep even though every other one had massive waiting lists. It's now reopened under new name and ownership and thriving.

She can turn off the ability to rate or write feedback on her Facebook. Actually, id take the page down entirely. It's a useful marketing tool but better no fb page than a bad one.

VanellopeVonSchweetz99 · 14/12/2016 11:40

So basically anyone who can borrow, steal or forge a chrons sufferer's card would be entitled to use the loo anywhere?
Chilling thought.

I feel for the lady but I feel worse for the manager. She did the right thing.

Original poster

user1478265589 · 14/12/2016 11:42

You can buy the Crohn's cards online for about £5, I believe.

OP posts:

MilkTwoSugarsThanks · 14/12/2016 11:42

Tbh I'd encourage the manager to contact the police about online harassment. I bet none of those 1* ratings are from any parents who've ever used the place.

MilkTwoSugarsThanks · 14/12/2016 11:43

You can buy Radar Keys for about the same too I believe.

crashdoll · 14/12/2016 11:46

The manager was right but I have so much sympathy for the poor woman. She must have felt so sad and humiliated. She's probably lashing out because of that.

Soubriquet · 14/12/2016 11:47

I agree about seeking legal advice

Flip

1 2 3 4 5 6 ··· 9 10