When people say they are transgender, the vast majority of people assume that means they have had gender reassignment surgery
True and most people will not believe you when you inform them that 75 % of Transwomen will have had 'bottom' surgery.
If I were the receptionist at the salon, I would have made sure it was all very clear before I took the booking
I am prepared to take bets if the receptionist had asked this there would still be a complaint being made...
The owner of the salon has stated very clearly that they only advertise the options they offer; as someone said it's like going to Thai restaurant and complaining that they won't rustle up an Irish stew for you.
It doesn't matter how you feel, biology is a fact, the salon do not offer male genitalia waxing, no matter how much Karen may feel/live like a woman she has a penis; she can call it what she wants but that is the biologically correct name. And the salon did not offer that option; were not trained to do that service and could have harmed Karen if they had carried on.
If Karen can't see that; she really needs to have another think.