"I agree it's sexual harassment and some pervert wanting their cock felt up"
Are you fucking kidding me?
This person (Karen) called the salon, explained the situation over the phone in advance, and the booking was made.
In person, it was clear that the message had not been passed on, and the therapist reacted in a way that, yes, probably insulted Karen. Because she thought that the therapist would have been briefed about Karen beforehand, or so relaxed (because no questions were asked over the phone) that they didn't need briefing, and wouldn't recoil in horror.
Now, I personally don't think it was helpful to attempt to claim a deed settlement, because people LOVE getting wound up about transgender people speaking up for themselves. But clearly there was a breakdown in communication, despite Karen taking steps to avoid exactly this kind of situation arising, and the salon don't seem to be making any attempt to right that wrong.
"When told they don't wax men's genitalia, then they simply don't do it. How thick do you have to be if you cannot comprehend that?"
I am sure Karen understands it. That is not the problem. The problem is that the salon failed to react appropriately when Karen told them - again, in advance - that she was transgender. They didn't take the opportunity to say "sorry, we can't help you". Instead, they made the appointment, didn't brief the therapist, let Karen take off her clothes, and then be - yes - humiliated by putting both her and the therapist in an extremely awkward position.
Not sure why this is difficult to grasp. Could it be that some of you didn't actually read the article?