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To think that Waitrose should not ask my 23y DS for ID for fruit&veg delivery

185 replies

funnyperson · 04/07/2015 17:20

My foot fractured so when the local Waitrose home delivery came this morning my bearded DS went down in his pyjamas to answer the door. The delivery boy asked if he was over 18 years and DS said (truthfully) he was. I was then astonished to hear the delivery boy asking for DS's identification. This is probably our 15th waitrose home delivery, prepaid, mainly fruit and veg, milk and eggs, no alcohol cigarettes or medicines in the delivery. I asked DS to ask the delivery man to come upstairs and asked him why he was requesting ID. He said because if someone looks ver 25 and it is a delivery pf alcohol we need to see ID. I said but you have the list in your hand to be signed off and can see there is no alcohol/cigarettes etc. I signed the form.
AIBU to think my 23 yo son should not have to produce his passport to the local delivery of fruit and veg on a Saturday morning? Especially given it wasnt the first delivery? Abel and Cole simply leave their fruit and veg with my DD who is 21 and have never requested ID.

OP posts:
Momzilla82 · 04/07/2015 18:42

Ooh cringe. Use of the wrong their, I obviously meant they're **

So sorry grammar pendants. Don't flame me

funnyperson · 04/07/2015 18:42

The whole point about online grocery shopping is that it is a convenient way of doing the family shop if, for whatever reason (in my case, foot fractured day before yesterday in 4 places, in my mums case, Alzheimers) one cannot do it personally. Up till now it has been fantastic for me and my mum and I have always also liked that it is the familiar local waitrose that packs and delivers.
I'm fed up that my son gets hassle walking down the street on occasion and I don't think he should get hassle in his own home from the local store.

OP posts:
muminhants1 · 04/07/2015 18:42

The OP isn't getting worked up over nothing. If she'd not been in, or not in a position to sign, and her son hadn't had any acceptable ID, the delivery man/boy would have taken the goods away again and she'd have lost her money because they are perishable. That is unreasonable. The goods have been ordered and paid for and the address matches the order. That's all you need. The policy is over the top if there are no restricted goods in the order - insisting on over 18 is a bit over the top but demanding ID is just ludicrous.

MaggieJoyBlunt · 04/07/2015 18:44

The OP isn't getting worked up over nothing.

No; just maybe slightly overly worked up over something annoying.

NerrSnerr · 04/07/2015 18:46

Is asking him for ID hassle?

funnyperson · 04/07/2015 18:46

momzilla eggs milk salt orange juice Alpen etc are not the same as 200 munchies. There are several points at which unusual deliveries can be identified and questioned.
This wasnt an unusual delivery content in any way.

OP posts:
CassieBearRawr · 04/07/2015 18:49

YABVU. Beat case scenario you're pissed at a stores policy which you chose to accept when you placed the order. Worst case scenario the guy made an error. 'Really upset' and going straight to h/o is an over reaction. I'm sorry about your foot and that you're stuck in bed though. Hope it heals soon.

funnyperson · 04/07/2015 18:50

nerrsnerr Yes it is. It is demeaning if it is not actually warranted or needed.
Anyway I think a 12 year old should be able to take a grocery delivery.

OP posts:
laflaca · 04/07/2015 18:50

I would never dream of calling my Waitrose delivery drivers boys. How rude and condescending.

Pumpkinpositive · 04/07/2015 18:52

I think you need to get out more if this has made you really upset.

A touch insensitive given the OP is at home with a fractured foot. Hmm

OP, I am 36 and still run the gauntlet of the ID brigade. Unlike a PP, I definitely don't love it. What's to love about being patronised and talked down to by people young enough to be your kid much younger sibling?

However, it doesn't sound as if the delivery boy/man was doing anything wrong here. He was simply following company policy. Doubtless he's lose his job if a complaint was made that he'd left the delivery with an under 18 yo. (Hard to imagine the circumstances in which this would piss someone off, mind...)

NerrSnerr · 04/07/2015 18:52

Yep and it's not demeaning to call a grown man a boy? 2 wrongs and all.

It's in the t&c. I can't believe you're investing so much emotional energy in such a none issue. Can't imagine how you'd react if they'd given you the wrong carrots.

WhyTheDrama · 04/07/2015 18:53

Op, yabu and a bit angry

This wouldn't bother me at all. Confused I don't think there is a real risk of the goods not being delivered - I'm sure every 23 year old can find some ID if they are at home. I don't see what the big deal is.

whatsthatcomingoverthehill · 04/07/2015 18:54

Challenge 25 is because the shop can get absolutely hammered if they serve an age restricted item to someone underage.

There is no legal problem with leaving the shopping with someone underage. At the very most it might become a contractual dispute, but even then at worst they refund the shopping.

So on that basis I think it is a dumb policy (if challenge 25 really is policy on all deliveries which isn't very clear) because they risk pissing off customers. Goodwill is worth a lot. Maybe they think their delivery drivers wouldn't get the difference so it's easier just to have a blanket approach.

EvansOvalPiesYumYum · 04/07/2015 18:54

Funny - the delivery driver doesn't have time to analyse every single item on every delivery he or she makes. Momzilla was giving an example of how things could go wrong if someone unauthorised placed an order for delivery (very easily done on a family PC, for instance) and then if signed for by someone other than the person who supposedly placed the order, they could find themselves in trouble.

My DC are over 18 (DS is kind of beardy, but that means absolutely JackShit). DD is almost 23 but still gets ID'd even when she's buying petrol (which you can do when 16 or 17). They're both just used to it, it's not a big deal. Proprietors have to protect themselves as they can get themselves into so much trouble if the authorities think they have committed a crime, and also with the customer, given the example Momzilla provided above.

Mutt · 04/07/2015 18:55

This reply has been deleted

Message withdrawn at poster's request.

whatsthatcomingoverthehill · 04/07/2015 18:57

I'm pretty sure it would be pretty easy for the supermarket to have a note saying whether there are any age restricted things. I'm sure some of them probably do.

ItsNotAsPerfectAsItSeems · 04/07/2015 18:57

Why is it in the T&Cs though? It's not a credit agreement or anything.

And I'm laughing at everyone laughing at under 18s not being able to internet shop. On every single thread bar none on here where posters are talking about struggling to shop with kids they are told to order online. On every thread apart from this one.

EvansOvalPiesYumYum · 04/07/2015 18:57

Oh and yes - I also agree that calling him a 'delivery boy' is incredibly condescending. It's along the same lines as calling someone doing work in your house 'the little man/woman'.

Gruntfuttock · 04/07/2015 19:01

ItsAllGoingToBeFine "You only have to be 16 to buy pointy things..."

Under the Criminal Justice Act 1988 (as amended by the Offensive Weapons Act 1996) and the Violent Crime Reduction Act 2006, it is an offence for a person to sell to a person under the age of 18:

any knife, knife blade or razor blade
any axe
any other article that has a blade or is sharply pointed, and is made or adapted for use for causing injury to the person

funnyperson · 04/07/2015 19:10

I am calling him the delivery boy on this thread deliberately so that people get an idea of what it feels like to be thought of as a boy and treated like a boy when you are and look like a man.
In any case someone mature would have read through the list in his hand and apologised on the spot when challenged. I'm fairly certain that it is the training which is at fault here which is why I went to head office.
But I also have an undercurrent of slight concern that the delivery boy intended to cause offence.

OP posts:
gobbynorthernbird · 04/07/2015 19:17

It is in their T&C, you agreed to them, what is the problem?

Talk about making a mountain out of a molehill.

TurnItIn · 04/07/2015 19:19

It's. In. The. Terms. And. Conditions.

If you don't like it, don't use their service. All of this naval gazing and disproportionate drama over being asked for I.D. It beggars belief.

laflaca · 04/07/2015 19:21

FFS, you were rude and condescending, now you are insinuating that the delivery driver deliberately set out to cause offence. You do know that he could be sacked over this?????

Cliffdiver · 04/07/2015 19:23

It's a shame you didn't order any alcohol op, you sound like you could do with a glass of wine to calm you down...

MaggieJoyBlunt · 04/07/2015 19:32

I am calling him the delivery boy on this thread deliberately so that people get an idea of what it feels like to be thought of as a boy and treated like a boy when you are and look like a man......But I also have an undercurrent of slight concern that the delivery boy....

Enough Now OP.

You sound like a dick.

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