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AIBU?

To think that Waitrose should not ask my 23y DS for ID for fruit&veg delivery

185 replies

funnyperson · 04/07/2015 17:20

My foot fractured so when the local Waitrose home delivery came this morning my bearded DS went down in his pyjamas to answer the door. The delivery boy asked if he was over 18 years and DS said (truthfully) he was. I was then astonished to hear the delivery boy asking for DS's identification. This is probably our 15th waitrose home delivery, prepaid, mainly fruit and veg, milk and eggs, no alcohol cigarettes or medicines in the delivery. I asked DS to ask the delivery man to come upstairs and asked him why he was requesting ID. He said because if someone looks ver 25 and it is a delivery pf alcohol we need to see ID. I said but you have the list in your hand to be signed off and can see there is no alcohol/cigarettes etc. I signed the form.
AIBU to think my 23 yo son should not have to produce his passport to the local delivery of fruit and veg on a Saturday morning? Especially given it wasnt the first delivery? Abel and Cole simply leave their fruit and veg with my DD who is 21 and have never requested ID.

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ItsAllGoingToBeFine · 04/07/2015 18:12

The delivery driver was incorrect about their being alcohol in the order, but he was correct in asking for ID.

He is probably trained to deliver orders and make sure he gets a signature from an under 18/ID if looks under 25. He is probably not conversant with the minutiae of the TS and Cs and made up a plausable reason when put on the spot by the OP.

Because the delivery could have been turned away- what if this had happened when DS had lost his passport? Or if I had been in hospital about to come back home?

Have you ever read the TS and Cs before ticking the box which says you have?

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Sizzlesthedog · 04/07/2015 18:16

I don't understand the 25 thing. You have to be 18 to buy alcohol, and to vote. So where does 25 come from?

I bet you can be a manager of Waitrose store before you are 25 years old, but unable to sign for your own groceries

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ItsAllGoingToBeFine · 04/07/2015 18:18

"In order to achieve this, Waitrose.com has introduced a number of control checks throughout the purchase and physical distribution process (e.g. confirming your date of birth and requesting formal identification of anyone who they consider to be younger than 18 and on completion of delivery the signature of a person over 18 years of age )."

The goods must be signed for by an over 18 is stated several times. The only way for this to be verified is ID.

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Redglitter · 04/07/2015 18:18

If per the link that Waitrose don't deliver to under 18s he's done absolutely nothing wrong in asking.

Being upset and complaining seems a real over reaction

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ItsAllGoingToBeFine · 04/07/2015 18:19

I don't understand the 25 thing. You have to be 18 to buy alcohol, and to vote. So where does 25 come from?

Because if you look under 25 you may not be 18.

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funnyperson · 04/07/2015 18:19

grantfuttock he said that it was policy to ask for ID, This simply isnt true for undrestricted items as I confirmed with head office and with the local branch.
I asked him to come upstairs as I have a fractured foot, am in plaster, and couldnt come down. Thats why DS went to the door.

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deriant · 04/07/2015 18:21

I feel sorry for any 16 or 17 year old living alone. There are so many restrictions these days, it must be difficult.

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funnyperson · 04/07/2015 18:22

itsgingtobefine the delivery boy didnt question that DS was over 18. He wanted ID because he thought (rightly) that DS was under 25 and he assumed there were restricted items in the list he had in his hand and didnt bother to read.

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ItsAllGoingToBeFine · 04/07/2015 18:22

I feel sorry for any 16 or 17 year old living alone. There are so many restrictions these days, it must be difficult.

Poor kids. Imagine the trial of having to actually go to a real shop

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deriant · 04/07/2015 18:23

Itsallgoingtobefine - I was thinking more about not being able to buy kitchen knives

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ItsAllGoingToBeFine · 04/07/2015 18:24

He wanted ID because he thought (rightly) that DS was under 25 and he assumed there were restricted items in the list he had in his hand and didnt bother to read.

He also needed to ensure DS was 18 before ha handed any delivery over to him. He did the right thing, albeit arguably for the wrong reason.

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LashesandLipstick · 04/07/2015 18:25

Its - what if you live miles from a shop and don't drive or can't afford a car? What if you're injured? What if you have kids and can't lug a pushchair and carry a massive shop back without a car?

There are a plethora of reasons a 16/17 year old might need to order food online.

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Icimoi · 04/07/2015 18:25

It's policy with most, if not all online deliveries that the acceptor must be over 18 and unless they look over 25 then they have to give I'd. It's a legal requirement

No, it isn't a legal requirement, it's the shop's policy. The law only becomes involved if goods like alcohol, medicines and tobacco are included.

After the goods are delivered they are signed for by the recipient. The signature concludes the contract. As it is a contract the signee needs to be 18+

No, the contract was concluded when Waitrose agreed to take OP's payment and deliver the goods.

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ItsAllGoingToBeFine · 04/07/2015 18:26

You only have to be 16 to buy pointy things...

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ItsAllGoingToBeFine · 04/07/2015 18:27

There are a plethora of reasons a 16/17 year old might need to order food online.

I agree. It's a bit much to say its an essential though. We all managed fine in the olden days...

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funnyperson · 04/07/2015 18:29

itsallgoingtobefine DS told him he was 23. There is nothing in the terms and conditions about having to produce ID to take a delivery of non restricted items.
How many people go to the door of their own home with their ID available in the morning of a weekend?

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LashesandLipstick · 04/07/2015 18:29

It's but there were also more local shops where you could pick up your groceries from. Not essential but it could easily be a massive pain!

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muminhants1 · 04/07/2015 18:31

I wonder where this fits in with the Equality Act - ie if you had a disability and therefore needed your 17 year old to sign for the goods because you were bedbound.

This policy smacks of bottom-protecting. And asking for ID from a 23 year old is a nonsense whatever the terms say.

As for reading terms and conditions before reading, I refer you to the unfair terms legislation. If you contract with a consumer, the terms have to be fair and reasonable. This term might be reasonable, but it's not the case that just because the terms say something, they are enforceable in law.

I would complain to Waitrose about this because I think it's a stupid policy. If I send my 17 year old into town with a shopping list they can buy the goods for me (assuming no restricted goods). But I order myself online, and ask them to sign for them because they're at home and I'm at work, that's no good?

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ItsAllGoingToBeFine · 04/07/2015 18:32

There is nothing in the terms and conditions about having to produce ID to take a delivery of non restricted items.

But it is in the Ts and Cs that.you have to be 18+ to accept a delivery. And the common way to determine that is the looking under/over 25 thing.

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NerrSnerr · 04/07/2015 18:33

You are massively overreacting. If your son had lost his passport and you were in hospital then he would have gone to the shop. He's 23, I'm sure he would have coped. I really don't understand what the big deal is.

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LashesandLipstick · 04/07/2015 18:33

Also where does the 25 come from? 18/21 I understand but 25 seems like a random number someone's pulled out their behind.

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Wideopenspace · 04/07/2015 18:37

I am loving the idea that online shopping is in some way an essential for 16/17 year olds living alone. Or indeed for anyone..

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MaggieJoyBlunt · 04/07/2015 18:37

I called the person a 'delivery boy' in this post as he clearly was unable to accept that my DS was not a boy so why should I accept he was a man?

You're getting a bit worked up OP. It wasn't personal, I'm sure. Stupid, possibly. Or maybe paranoid. But not personal.

Clearly the delivery person must have been over 18 and so was a man. You don't need to join in with the madness

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ItsAllGoingToBeFine · 04/07/2015 18:40

Also where does the 25 come from? 18/21 I understand but 25 seems like a random number someone's pulled out their behind.

Explanation of the challenge 25 scheme here:
www.challenge25.org/

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Momzilla82 · 04/07/2015 18:41

I presume this is in place to stop kids ordering shopping deliveries on the app without their parents knowing when they're away on holiday or similar.

The t&c say they won't deliver to under 18s. The policy on this is to ask anyone who looks under 25 to produce ID to prove their over 18. I don't think they're being unreasonable at all.

Imagine a different thread. Were ocado/waitrose unreasonable to deliver £200 worth of munchies to an unauthorised house party in my unattended house using my account?

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