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To think that Waitrose should not ask my 23y DS for ID for fruit&veg delivery

185 replies

funnyperson · 04/07/2015 17:20

My foot fractured so when the local Waitrose home delivery came this morning my bearded DS went down in his pyjamas to answer the door. The delivery boy asked if he was over 18 years and DS said (truthfully) he was. I was then astonished to hear the delivery boy asking for DS's identification. This is probably our 15th waitrose home delivery, prepaid, mainly fruit and veg, milk and eggs, no alcohol cigarettes or medicines in the delivery. I asked DS to ask the delivery man to come upstairs and asked him why he was requesting ID. He said because if someone looks ver 25 and it is a delivery pf alcohol we need to see ID. I said but you have the list in your hand to be signed off and can see there is no alcohol/cigarettes etc. I signed the form.
AIBU to think my 23 yo son should not have to produce his passport to the local delivery of fruit and veg on a Saturday morning? Especially given it wasnt the first delivery? Abel and Cole simply leave their fruit and veg with my DD who is 21 and have never requested ID.

OP posts:
FarFromAnyRoad · 04/07/2015 17:38

Of course she should complain if she feels as upset as she clearly does. That gives 'management level' the opportunity to explain to her why it happened or indeed if it should have happened. I fail to see what's so 'wtf' about that Grin

Mulligrubs · 04/07/2015 17:40

All supermarket deliveries state the shopping must be left with an over-18 and if the person signing for the shopping looks younger they will be asked for ID. Doesn't matter what is in the shopping. It is in their terms and conditions which you agree to when you place the order.

ItsAllGoingToBeFine · 04/07/2015 17:41

Why on earth would groceries need to be IDd?

See the TS and Cs upthread. After the goods are delivered they are signed for by the recipient. The signature concludes the contract. As it is a contract the signee needs to be 18+

Mamus · 04/07/2015 17:41

The ID policy has become fairly ridiculous. Before anyone leaps in to defend them, I am not blaming the staff themselves, I know they either abide by the stupid policies or risk the loss of their jobs. Challenge 25 is daft- 'looks 25'? What the fuck? How is deciding whether nor not someone, in your opinion, looks 25 remotely objective? Some supermarkets refusing to accept provisional driving licenses as ID as they aren't full licenses... Again, what the fuck? Demanding ID for alcohol free beer? Gah!

TheImprobableGirl · 04/07/2015 17:44

I just don't see what store management level will do/care! It seems a little ridiculous to escalate what is a very very minor tiny thing of her son being asked for Id as he looks, and is under 25. They will say that that is the policy stated on the website, under the terms and conditions that no doubt OP has ticked and be an entirely pointless exercise :)

And plus, it's sunny! There's wine to drink, waitrose wine too, OP shouldn't be complaining! She should be enjoying the lovely food delivery in the garden.

Case closed Wink

LashesandLipstick · 04/07/2015 17:44

Worra and its, thanks. Still think it's silly but that explains it!

Out of curiousity would a teen not be able to order groceries online if they paid for them themselves then?

ItsAllGoingToBeFine · 04/07/2015 17:47

Out of curiousity would a teen not be able to order groceries online if they paid for them themselves then?

Not unless they were 18+

funnyperson · 04/07/2015 17:49

I don't think DS should be asked for ID in his own home simply for taking a grocery delivery. This is not a police state (yet)

lashes and lipstick in a way thats where I am coming from. Face to face in the store anyone can buy fruit and veg so why could DS not take a delivery already paid for to an address already delivered to? We have lived at the same address for 25 years.

I checked the online list of restricted items ad there werent any in the delivery and have never been!

I called the person a 'delivery boy' in this post as he clearly was unable to accept that my DS was not a boy so why should I accept he was a man?
Yes, I suspect he was trained to ask for ID for restricted items and wasnt thinking it through but I don't think that makes the way the training was interpreted acceptable or his request acceptable.

I immediately complained to the local branch and to head office. I dont want this to be a continuing trend. I posted because I'm interested in other mums opinion.

OP posts:
LashesandLipstick · 04/07/2015 17:49

God that's mad! Confused reminds me of when I got refused for trying to buy champagne truffles for my mum for a gift when I was 16.

The ID policies are so rigid

chewymeringue · 04/07/2015 17:52

Maybe the delivery staff had just had a bit of training about this or he'd failed ask on other occasions and got told off or something. I can totally see why you felt annoyed about it but it's one of those strange procedures that they have put in place to comply with the law I guess.

funnyperson · 04/07/2015 17:53

The delivery boy accepted DS looked over 18 just thought he looked under 25. So do you have to be 25 to take a fruit and veg delivery? I dont think so. Thats not in the terms and conditions

OP posts:
funnyperson · 04/07/2015 17:54

The delivery boy was not acting within the terms and conditions at all.

OP posts:
NobodyLivesHere · 04/07/2015 17:56

I think you need to get out more if this has made you really upset. Confused

WinterOfOurDiscountTents15 · 04/07/2015 17:56

So he thought there was alcohol when there wasn't. What on earth is there to be upset about?

funnyperson · 04/07/2015 17:59

Because the delivery could have been turned away- what if this had happened when DS had lost his passport? Or if I had been in hospital about to come back home?

OP posts:
TheImprobableGirl · 04/07/2015 18:00

Yep delivery was within terms amnd conditions I'm afraid. It's challenge 25, so if someone looks under 25, which as your Ds is 23, he does fall in this category, then they will get it'd to check if they are over 18.
Which your ds was
And he had Id..
I think it's time to untwist your knicks!

deriant · 04/07/2015 18:00

Crazy that a 16 or 17 year old living alone couldn't order food.

PeoniesForAll · 04/07/2015 18:02

I agree it was ridiculous of the delivery boy to ID your DS.
But there are far worse things happening in the world to get upset over. This may have been a minor annoyance, but nothing to get so upset over that you felt the need to post about it on a public forum.

ItsAllGoingToBeFine · 04/07/2015 18:02

The delivery boy accepted DS looked over 18 just thought he looked under 25. So do you have to be 25 to take a fruit and veg delivery? I dont think so. Thats not in the terms and conditions

You don't have to be 25 to buy alcohol either.

It's very simple.

You must be over 18 to purchase/recieve a delivery.

If you look under 25 then you are required to produce ID to prove you are 18+

Mutt · 04/07/2015 18:02

This reply has been deleted

Message withdrawn at poster's request.

Gruntfuttock · 04/07/2015 18:03

funnyperson what did the delivery man say when you pointed out that there were no restricted items in the order, when he had given that reason for asking your DS for ID?

Gruntfuttock · 04/07/2015 18:07

deriant "Crazy that a 16 or 17 year old living alone couldn't order food."

Yes, it certainly is. I lived alone from the age of 16 until my mid-30s, but that was well before the days of internet shopping so had none of the obstacles to overcome, thank goodness. Just how do people manage to get kitchen knives and suchlike when they're under 18 and live alone?

TelephoneIgnoringMachine · 04/07/2015 18:09

This is the story about the Tesco checkout operative requesting ID for quiche. Different issue entirely. As per the comments in the (Telegraph) article, Tesco advised that this is not part of their T&Cs. In contrast, ID on delivery does comply with the stated T&Cs as per the link up thread.

I wonder how people under 18 manage though if they have problems getting out. It does seem a bit discriminatory that they can't do their grocery shopping online.

TessDurbeyfield · 04/07/2015 18:10

I got asked for ID for an Waitrose delivery under their 'look 25' policy the other day. As I am late 30s I was utterly thrilled!

funnyperson · 04/07/2015 18:12

itsallgoingtobefine proving age and identity by providing written ID is not in the terms and conditions.

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