A few responses...
At no time did I say it was a good situation. I pointed out how difficult it is to care for birds, and suggested that BOTH services should be contacted.
Yes, I do try and see the best in people rather than condemn them without having full facts.
It sounds bad enough for the poor woman (who sounds easily identified) as it is, without being slaughtered for imaginary ill-treatment.
I am offended by the nasty attitude (in some cases) to someone who very likely has a mental health problem, and is probably coping the best she can. Nobody CHOOSES to be ill, and I would hope that this lady is given help for the problem without being looked down on or judged for her lifestyle.
With the best will in the world it is simply not possible to feed thirteen animals on basic benefit money so I think either the lady must have an income that the OP doesn't know about, because she didnt say that the animals or children were starved, and they would be, if there was only basic dole money, wouldn't they?
It simply wouldn't be enough for the food, let alone the other things.
It is also very unlikely that the family are fed on forty pounds a week, and I suspect there has been exaggeration somewhere, but it is possible. Just.
An awful lot of people lie about their finances for various reasons.
I am glad it will be checked out.
It is perfectly safe for animals to be on the beds. It has nothing to do with neglect. Many people prefer it.
It is perfectly safe for hair to be everywhere. (she could be cleaning continuously and it would still be hairy and smelly) It Has nothing to do with neglect.
I am offended by the brutal suggestion that she "get rid" of the animals. Pets are not disposable possessions, and it should be a last resort (in this case I think it is inevitable that some will go, sadly)
"Pets at home" sell a huge selection of flea and worming treatments with vets available for advice. So do vets.
SOMETIMES (i have no idea about this case) people on benefits with no pets will register their friend's animals with the PDSA as if they were theirs. I think you are allowed maybe three per house? (i cant remember) so even when it appears that they have no vet backup, they are having PDSA treatment. (It is a horrible thing to do in my opinion, but very common)
With thirteen pets somebody will be needing the vets for something pretty well all the time. I am glad it will be checked out, but there is no legal requirement to be registered.
SOMETIMES people say they have no money but have an undeclared job or business.
I am not an animal hoarder in a filthy house, and it is nasty to suggest so.
I have two tiny dogs and two cats in a large house, and all are insured to the hilt and have whatever they need.
I am involved with the local shelter,(so we have occasional "guests") and because of this I often come across people in the situation described by the op.
I hope this lady is treated sensitively and is given ongoing help. (including practical) It sounds as if despite the difficult situation the children are well loved so I am sure things will improve with advice and support.