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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

wibu to kick off in tesco?

290 replies

jellybelly701 · 01/09/2014 16:18

Ordered my weekly shop yesterday, just groceries and baby food, nothing that is age restricted. The delivery guy wouldn't let me sign for it as I have no proof I'm over 18. I am almost 22 with a 10mo baby. We have no food at all so I can't even cook his dinner.

I am furious!! Why on earth do I have to prove I'm over 18 to buy a chicken and some veg? Especially when I could go in store and purchase exactly what I have ordered and wouldn't even need to be 16 never mind 18! So thanks to fucking Tesco both me and my son will be going hungry tonight. Arseholes.

I'm in two minds of carrying ds to Tesco to kick off a bit, how can they let a baby go hungry like that for no logical reason? I'm actually in tears I'm so bloody angry!!! Ughhhh!!!

OP posts:
DownByTheRiverside · 01/09/2014 18:15

It's a learning curve, faced with stupidity on the part of others that you can't change or fix, you plan what happens next time. Eight days away, leave eggs and rice and a few other tinned bits in your cupboards.
Then you can write pissed-off mails on a full stomach.

Original poster
jellybelly701 · 01/09/2014 18:16

I told them I will not be shopping with them in the future, it's their loss because we easily spend £120 per week with them. Dp also spends £200 a week filling up the company vehicle at their petrol station, he will now be going to Morrisons instead.

DP is home now. well he was home, he's now doing the weekly shop at Morrison which will be hard as Tesco has our shopping money.

OP posts:
TortoiseUpATreeAgain · 01/09/2014 18:17

"I must have missed Gemma;s aggression?"

Yes, you must. Here are a few highlights for you:

"Bollocks do you not have id...."

"As for saying your baby will go hungry, as if... Pull the other one."

"you're piss poor at prioritising your money or you can't be arsed to cook what's left in your cupboards."

All to a complete stranger she doesn't know from Eve.

nippysweetie82 · 01/09/2014 18:19

I would be making a very public complaint on their facebook page! Would they not have let a neighbour sign for your shopping?

Littlef00t · 01/09/2014 18:19

Not that it helps now, but I'm currently cooking a batch of sweet potato wedges. I'll wrap a load in foil and into a freezer bag for when we can't be bothered to cook.

LittleprincessinGOLDrocks · 01/09/2014 18:20

Jellybelly - does your DP have any photo ID? Will he be home later this evening to go collect the shopping from store or have it redelivered to your house?
If the answer is yes, I would ring customer services back and ask them to redeliver this evening when your DP is in. If not can you get help from a relative or friend?
Even some cereal would be better than nothing. Also whilst not ideal chips as a one off won't be that bad for your baby.
Hope you get it sorted.

Original poster
jellybelly701 · 01/09/2014 18:20

mrswinni I have his bank card, it pretty much lives in my purse. I can also draw money out of my own account at cash points and can bank online. I have access to money the only reason I couldn't walk to the shop was because the base of my pushchair is still in DPs car.

OP posts:
LittleprincessinGOLDrocks · 01/09/2014 18:21

Sorry x-post. But I would have still done what I said above. Tried for a redelivery tonight so I didn't have to wait for a refund.

Original poster
jellybelly701 · 01/09/2014 18:23

little DP has ID but I've cancelled the order now. I would rather shop elsewhere.

DP should be Back with food soon

OP posts:
FlossyMoo · 01/09/2014 18:27

OP that is shit service from Tesco. My 11 yo regularly goes and buys bread/milk/potatoes from the Tesco express and has never once been asked for id.

I am pleased your DH is home and you can get some stuff in.

Gemma your a little bit strange.

mollypup · 01/09/2014 18:30

Your issue isn't with tesco nor is it worth a complaint. If it's in the t&c's then tough titty unfortunately!

The driver was simply following procedure at the end of the day

I'm surprised you've managed to go so long without photo id or a debit card! Although not compulsory, would this not just make your life easier?

P.S. Am I the only one who doesn't understand how you're 21 but went abroad in 83 & 84 or was that your parents? Confused

FlossyMoo · 01/09/2014 18:32

you're Blush

Rachie1986 · 01/09/2014 18:37

OP have you managed to give your baby some chips for tea?
Have you got milk in? I always keep a couple of baby ready milks for emergencys
Hope you've got something sorted xx

tobeabat · 01/09/2014 18:49

This reply has been deleted

Message withdrawn at poster's request.

BehindHerSmile · 01/09/2014 18:51

You just said walking to the shops with the DS was doable.

So you could walk to the shop and buy him food - you don't have to do the whole weekly shop whilst there.

Me (and I'm sure every mother on here) would walks for however long it took to make sure our children didn't starve.

PastaBow · 01/09/2014 18:55

It would never have occurred to me that you would need ID to take delivery of shopping that does not contain age restricted products.

I think you are right to stop shopping with them. Tesco have appalling customer service. Vote with your feet. I haven't shopped in Tesco since 2011 when I experienced their shoddy customer service.

I use Ocado. They are marvellous.

wolfe1 · 01/09/2014 18:58

YANBU op.

When we first moved to England last year we arranged a food delivery from Tesco. They refused to let DH have it (he's 31) because apparently his liscense was fake. He was the only one in and couldn't find his passport so they took it away.

It wasn't fake. It was American Hmm. Have never shopped with then since.

kali110 · 01/09/2014 18:58

It's not tescos fault that you have no food and your partners had to go out to now get food.
You signed up to their terms and conditions. This was one of them.
If you had no id you shouldn't have risked ordering from them.
If you didn't know then you should have read the t&cs.
This isn't the drivers fault, hes only doing his job.
Places are hot on ids right now.ill be in my 30s soon and still get asked for id.
Don't bother with the citizencard. They're not worth the money.
Places advertise them but some still don't accept them.
Get a provisional. I don't drive i just use it for id. I wouldn't risk using my passport as id.

polomoomin · 01/09/2014 18:59

The cucumber/courgette/banana could potentially be used as a weapon, didn't anyone think of that?

DH got ID'd once when accepting an online shop from asda with nothing for over 18s in it. DH is 6 foot 2 with stubble and grey hairs, he's very obviously not a minor. We don't keep IDs in easy to reach places so it was a right kerfuffle hunting around for it. ID to accept a bag of vegetables, really? Never used asda again. Ocado have never ID'd us.

The driver was an idiot. If he had common sense he'd see that A) you hadn't ordered anything that is illegal to sell to a minor and B) you're clearly in your house with your baby so the youngest you could possibly be is 16 and even that is a long shot. Out of interest what would 16-17 year olds who do live alone do? Especially if they have DC. It's rare, I know but still. This just all seems ludicrous to me. ID if you're buying alcohol/tobacco/knives sure but not for a broccoli and chicken.

But do try and get an ID OP. It's useful to have in general.

PortofinoRevisited · 01/09/2014 18:59

What a bloody ridiculous rule! I could understand maybe if there was alcohol that they wouldn't leave. Gemma was beyond rude on the other hand.

BackforGood · 01/09/2014 19:00

Thing is tobeabat - you do get asked for ID, regularly.
I don't need to prove my age but I've had to take ID to places about 3 or 4 times this year. My (20 and 19yr old) nieces, cannot get their heads around the fact that I actually walk around without ID sometimes, as, for people of their generation (and I'd include a 21 yr old as their generation) they get asked for ID constantly. FAR more than we used to - ds (who is now 18, but young in the year) tells me you can't even get into quite a lot of pubs as they ID you on the door! Shock

Not that any of that changes my opinion this is a ridiculous policy Grin, just joining in the 'going off at a tangent'.

However - these 2 sentences don't really sit together :

"we can't afford to have an ever lasting stock of pantry foods, we can only buy what we absolutely need to feed ourselves for the week."

and

"it's their loss because we easily spend £120 per week with them."

ICanSeeTheSun · 01/09/2014 19:02

It's in the T&C though.

When shopping online you tick the little box to say you have read and understood the T&C. I really don't see how tesco's delivery person was in the wrong.

Powaqa · 01/09/2014 19:22

Maybe the driver had been in trouble because of a previous delivery that required iD, and didn't ask for it when he should have done.

I would be really stuck - I'm 49 and I have no photo ID, I cant drive and have no passport. I have never been asked for photographic ID.

I have a birth certificate and bills in my name - that was all i needed to open a bank account

TortoiseUpATreeAgain · 01/09/2014 19:24

"P.S. Am I the only one who doesn't understand how you're 21 but went abroad in 83 & 84 or was that your parents?"

No, it was a completely different poster (who is "heading to late middle age").