Active discussions

Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Talk
AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

wibu to kick off in tesco?

290 replies

jellybelly701 · 01/09/2014 16:18

Ordered my weekly shop yesterday, just groceries and baby food, nothing that is age restricted. The delivery guy wouldn't let me sign for it as I have no proof I'm over 18. I am almost 22 with a 10mo baby. We have no food at all so I can't even cook his dinner.

I am furious!! Why on earth do I have to prove I'm over 18 to buy a chicken and some veg? Especially when I could go in store and purchase exactly what I have ordered and wouldn't even need to be 16 never mind 18! So thanks to fucking Tesco both me and my son will be going hungry tonight. Arseholes.

I'm in two minds of carrying ds to Tesco to kick off a bit, how can they let a baby go hungry like that for no logical reason? I'm actually in tears I'm so bloody angry!!! Ughhhh!!!

OP posts:
ihatethecold · 01/09/2014 19:35

I think people should stop trying to rip the ops thread to shreds.
It's a stupid rule. So what if she didn't have a"pantry"

We all live and learn in these situations.

Thank god Gemma has fucked off off the thread. Nasty piece of work.

Fevertree · 01/09/2014 19:39

I'm sorry this has happened to you OP, how annoying. For now though o would recommend knocking on a neighbour's door and asking to borrow an egg or a tin of beans to feed the baby tonight. X

chopinbabe · 01/09/2014 19:42

I really don't think it is the driver's fault.

Jobs are hard to come by and he might, reasonably, be keen to keep his by following the rules his employers have laid down for him.

While it must be upsetting and very frustrating to see your shopping driven away, you have only been inconvenience. He, on the other hand, could have lost his job, which would have been much more serious.

You don't need a lot of money to keep a packet of cereal and a carton of long life milk in the cupboard.

You say that you normally spend over £100 a week on groceries...can I suggest that you earmark five pounds of that amount for emergency provisions. You never know when they could come in handy.

Pugaboo · 01/09/2014 19:42

I would complain tbh, at least write or email them. They need to know how customers feel about this issue and perhaps find a way around it.

YouTheCat · 01/09/2014 19:43

How could he have lost his job? Who was going to tell? Hmm

OP, I agree with you that you should shop elsewhere.

hoobypickypicky · 01/09/2014 19:44

"She tried to say that the same rules apply In store too, I think not. I have never been asked for ID to buy a frozen chicken before EVER."

While YABU because the 'over 18 to accept a Tesco grocery delivery' rule is a condition of sale I'm open-mouthed at the above claim.

If there's anyone on here from Tesco Customer Services can they please explain why, in that case, the store let a 17 year old purchase over £100 of groceries from one of their North Hertfordshire stores only yesterday?

Original poster
jellybelly701 · 01/09/2014 19:45

backforgood our weekly shop is about £90 and DP gets a lunch allowance from work so buys his lunch from there which makes up remaining £25-30

OP posts:
Darksideofthemoon88 · 01/09/2014 19:46

I can see why you're annoyed as it is a silly rule to ID for every home delivery regardless of contents, BUT it was clearly stated in the Ts&Cs and therefore you cannot complain. I'm not saying I always read the Ts&Cs and I'm not criticising you for skimming over them, but if it was stated there, then you effectively agreed to it by purchasing the goods. That, I'm afraid, makes it your fault.

I'm also baffled as to how you've survived this long without photographic ID, but obviously you have. I'm confused as to how you looked old enough to get into clubs at 14, but now, at nearly 22, look younger than you are.

I'm also confused as to how you can afford to spend £120 a week on food, yet also claim to be living hand-to-mouth and unable to stock your cupboards. That's your business, obviously, but it doesn't cost any more to do your food shopping the day before your food runs out rather than waiting until you have nothing left, so that might be a better policy in future.

NoodleOodle · 01/09/2014 19:47

I would have been so annoyed and the anger and frustration would have prevented me thinking of things like asking a neighbour- my problem solving skills disappear when I get rattled.

Darksideofthemoon88 · 01/09/2014 19:47

Youthecat : How could he have lost his job? Who was going to tell?

It's possible that they have mystery shoppers to check this. I don't know for sure that supermarkets do use mystery shoppers for home delivery, but they certainly do for 'in store' shops.

chopinbabe · 01/09/2014 19:48

In an age where it is very difficult to get a reasonable job, I don't blame him for one second, for not wanting to take the slightest, teeniest risk with it.

Tesco could have phoned to do a spot customer check, the OP could have been a mystery shopper.....but why should he take a risk with his job?

His employers have told him what the rules are and he is follows them.

hoobypickypicky · 01/09/2014 19:49

"You can open up a cash card account without photographic Id. But no debit card permitted."

You'd best tell my bank that then, Gemma, because I have 2 accounts with debit cards, the last opened only in the past 12 months and neither required photo ID from me.

But, reading the rest of your posts, I'm sure you know better and I must be a liar. Hmm

Fevertree · 01/09/2014 19:50

Oops sorry just realised how late my reply was! Glad things are sorted x

Bartlebee · 01/09/2014 19:53

It does say, when you order online, that you have to be over 18 to sign for it, so not unreasonable to be asked for id.

It seems a bit jobsworth, but they can't have the rules tailored according to what was on your shopping list.

(Fairly amazing that you don't have any form of ID at 22.)

Mariposa10 · 01/09/2014 19:56

Not quite sure of the point of your post if all you had to do was wait for your husband to get home so he could drive to morrisons?! There wasn't ever really any danger of your baby being left to starve was there? £120 a week on food sounds like you're not doing too bad financially either to be honest.

slithytove · 01/09/2014 20:01

My sister is 25 and has no form of ID. She doesn't drive and recently lost her passport, can't afford a replacement yet. It's not that odd considering there are only 2 types of ID most places accept. And tesco do ask for photo ID meaning no BC or debit cards, which is infuriating. I refuse to use them for this reason.

And fwiw, I was never ID'd at 14, I was clubbing and drinking and everything, I looked about 21. However at 28, I still look 21, and get ID'd for everything from knife purchases to euromillions. It's not that unusual.

GemmaWella81 · 01/09/2014 20:04

Yes hobby...

And you need a debit card to pay online... So the cash card account is useless for ordering online. The reason you don't get the debit card is due to the lack of photographic ID. The op didn't state she'd ordered from her partners account until I questioned it.

What pissed me off was the OP's attitude about going into tesco and kicking off at some innocent staff when it was of her own making. I've had plenty of people kick off in the bank throwing out the 'but what about my baby' routine when they've made the mistake themselves either through error or poor financial management. It was always someone else's fault.

5madthings · 01/09/2014 20:07

You don't need photographic id to get a debit card, I didn't, my ds1 didn't and nor did numerous posters on this thread. I just read through Barclays advice online re opening an account with debut card, id yes but not photographic id.

AnotherStitchInTime · 01/09/2014 20:07

That is highly annoying, I think the driver could have used their discretion to give you the shop as their were no items that required ID. It was a!ready paid for anyway and his bosses wouldn't have known one way or another who signed for it as you just scrawl a signature not give your d.o.b anyway.

For the future maybe buy a few basics items each Morrisons shop that won't break the bank,like value pasta (29p) tinned toms (31p) and tinned veg etc... That way you always have something in the cupboard just in case.

ICanSeeTheSun · 01/09/2014 20:07

I'm interested in why it £120 for 2 adults and a baby for a week shopping that is a huge amount. Especially not to have nothing in at all for emergency situation.

Your food shopping is £480 a month which I find shocking

GemmaWella81 · 01/09/2014 20:09

If you're already been known to your bank then you needed id to open up additional accounts. You can't walk in from scratch off the street and open up an account with a debit without ID. By all means point me to a current account that allows you to do that... The cash card account was deliberately designed to allow people to have some form of banking but reduce the risks to banks due to not being able to fully verify a customers identity. A work around would be to order a prepaid card which will allow a consumer a visa card albeit with very low spending limits and charges for loading and purchase fees.

parallax80 · 01/09/2014 20:10

I feel like if you spend £120 a week on food for 2 adults and 1 small child (or £90 but don't have to fund lunches for 1 adult) (or, heaven forbid, £90 for 2 adults and a small child), you can afford to keep some baked beans / tinned mackerel / tinned mac cheese / bread in freezer and UHT milk on standby.

5madthings · 01/09/2014 20:13

So when I went to Barclays to open a new account with them having previously been with another bank they shouldn't have allowed me a debit card... But they did. Ditto for ds1. Id yes but no photographic id.

As numerous posters are saying they have done the same and dp did with natwest, credit cards applied for online as well, no photographic id.

Sorry Gemma but you are talking bollocks. You do not have to have photographic id to get an account with a debit card.

GemmaWella81 · 01/09/2014 20:14

5mad....

Which barclays account will allow you a debit (not to be confused with a cash card account 'card' which permits at and counter withdrawals only)

YouTheCat · 01/09/2014 20:17

I'm 45. I do have photo id (provisional license) but have never been asked for id.

I don't care if it's in the terms and conditions. Their terms and conditions are a load of crap if no age restricted items are being purchased.

It's not illegal for someone under 18 to buy groceries. So long as the card that has paid for the online order has been verified, it is nonsense.