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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

wibu to kick off in tesco?

290 replies

jellybelly701 · 01/09/2014 16:18

Ordered my weekly shop yesterday, just groceries and baby food, nothing that is age restricted. The delivery guy wouldn't let me sign for it as I have no proof I'm over 18. I am almost 22 with a 10mo baby. We have no food at all so I can't even cook his dinner.

I am furious!! Why on earth do I have to prove I'm over 18 to buy a chicken and some veg? Especially when I could go in store and purchase exactly what I have ordered and wouldn't even need to be 16 never mind 18! So thanks to fucking Tesco both me and my son will be going hungry tonight. Arseholes.

I'm in two minds of carrying ds to Tesco to kick off a bit, how can they let a baby go hungry like that for no logical reason? I'm actually in tears I'm so bloody angry!!! Ughhhh!!!

OP posts:
noseymcposey · 03/09/2014 17:45

Besides which you are over 18! Does it say that you need to substantiate that with photo id?

Original poster
jellybelly701 · 03/09/2014 18:04

I can't quite remember, the T&C for the major supermarkets are up thread somewhere.

I actually had birthday cards lining my fireplace all with a big huge 22 on as its my birthday on Tuesday, in fact there was many things that indicated I was over 18 which I know he saw because he just strolled on in my living room when I was upstairs looking for my BC.

He couldn't leave my groceries with me in case I was a minor but he had no problem with entering my home with just me and ds in.

OP posts:
kali110 · 03/09/2014 18:27

I agree with rivertam. You're going to complain, for what? Not reading properly?
No point saying you'd showing them letters that doesnt have your dob and photo on.
Get some id and you won't have this problem.

Original poster
jellybelly701 · 03/09/2014 18:54

I'm going to complain about their stupid policy as a whole, not just because he would not leave my groceries with me as I understand it was stated in the T&C, however I did not realise this applied to non age restricted purchases too. They didn't make that part clear.

I'm also going to complain about the lady from customer services for lying to me on the phone.

I was also not given the option of going to collect my groceries in store either. The driver said my only option was to arrange a delivery for a later date for the small price of £4. After the responses from this thread and talking to my SIL who shops online with Tesco regularly I realise this is simply not true.

OP posts:
BruthasTortoise · 03/09/2014 18:58

The t &cs for home deliveries for all the major supermarkets (barring ocado who allow you to opt out) are the same though. Not sure why Tesco is getting such a hammering for something that all the others do too.

Original poster
jellybelly701 · 03/09/2014 19:04

Because it would a bit odd for me to take issue with Sainsburys delivery service when I have never used it.

OP posts:
BruthasTortoise · 03/09/2014 19:12

And presumably you never will use Sainsbury delivery as they have the same t&cs so you could've faced the same problem with them.

YouTheCat · 03/09/2014 19:20

Has anyone, other than the OP, ever been asked for id for an online shop with no age restricted items?

I could understand it if there was wine and fags in there because it would be against the law if the customer turned out to be under 18. But there is no law saying it is illegal to sell groceries to a minor. It is very silly.

dexter73 · 03/09/2014 19:26

YouTheCat

Last Friday I had to sign for my neighbours Asda shop. Her dd (21) was in but as she had no id he wouldn't leave it with her, so she asked me to sign for it. No age restricted items but the delivery man said that if the person looks under 25 then they ask for id.

ihatethecold · 03/09/2014 19:27

Bloody hell jellybelly. There are some right sanctimonious posters on this thread.
Jeez.

CaptChaos · 03/09/2014 19:31

If he strolled into your living room, without you inviting him into it, then you have serious cause for complaint. I would have suspended one of my drivers for that, it is not on at all!

This is getting weirder by the post.

CaptChaos · 03/09/2014 19:31

Dexter, the driver in your case did the right thing.

mineymo · 03/09/2014 19:31

This thread got weird fast Confused

OP -I think you've handled yourself very well on this thread. I have no idea why you are being picked apart other than this is mumsnet and sometimes it gets weird. Just imagine the fall out if you'd started a thread about feeding your baby nothing but chips!

I reckon a complaint is worth putting in, it probably won't benefit you but might help someone else in the future if they make their t&cs a bit clearer. Though lets be honest - who actually reads them? I'm sure everyone here would be equally surprised, it's just not a big deal if you have ID handy which the majority of people are likely to.

hoobypickypicky · 03/09/2014 19:33

"Yes hobby...

And you need a debit card to pay online... So the cash card account is useless for ordering online. The reason you don't get the debit card is due to the lack of photographic ID."

Let me have another go because you don't seem to have understood me, Gemma.

I have two debit cards. Both relate to current accounts with a major high street bank. One was opened within the last 12 months. The other was opened within the last 6 months.

Neither account required me to provide photo ID in order to open or possess the debit cards which go with them.

CaptChaos · 03/09/2014 19:35

Last multi-post, honest, youthecat, I have, in the past, had drivers return with shopping in the exact same circumstances as the OP. I've also had customers call when this has happened in various states of anger and they have mostly been reasonable. Thankfully, I will never have to deal with it again.

You click the button, you agree to the T&Cs, they can be acted on. It is your responsibility to know that it's a possibility.

escorpion · 03/09/2014 20:00

Sorry but I think its absolutely pathetic to ask for ID for an online shopping delivery when there are no age restricted products bought. Whatever happened to bloody common sense and a bit of discretion?! Sorry OP that you have gone through that, must have been very frustrating in the circumstances Flowers

Waltonswatcher · 03/09/2014 20:01

Thank god for my lovely ocado men ( and the one ocado lady ).
I often leave notes like
'In shower leave on step' .
Common sense is sadly lacking at crappy nasty tesco .

Nessalina · 03/09/2014 20:18

Brutha - the OP would not have had the same issue with Sainsburys as they only require the recipient to be over 18, which she is.
Tesco have taken it to a ridiculous level by having a Check 25 policy, which is, IMHO complete bollocks. Surely it's only necessary to check for ID if the recipient looks like they could be under 18?

YouTheCat · 03/09/2014 20:19

Wouldn't it be more sensible to do what Ocado do then and say customers waive their right to recourse if something goes wrong if the items are delivered to an under 18?

As it is the OP very clearly wasn't under 18 and so the driver was being a total jobsworth.

Mumtums · 03/09/2014 20:57

If your DC is 10mo, why don't you have any milk in at least?

gemma has been OTT, however I do agree with one point she made, which is that it is very common these days to blame others for your own mistake. They are ridiciculous T&C's but you should have read them.

IloveJudgeJudy · 03/09/2014 22:08

I don't think the drivers know what is in your shopping; they just deliver it. So, unless they went through it all to check, they can't tell if it's age restricted or not. The fines for selling or delivering such goods to a minor are very high - up to £5,000 for the driver or checkout person personally, on top of what the store may be fined. Also, the employee may lose their job, too.

5madthings · 03/09/2014 22:12

They do know what's in your shopping, they have it on a print out and have to point out to you any substitutions etc.

YouTheCat · 03/09/2014 22:13

They have a print out that has the age restricted items highlighted or at the top.

Preciousbane · 03/09/2014 22:15

This reply has been deleted

Message withdrawn at poster's request.

Nessalina · 03/09/2014 22:26

The point is that there is NO legal requirement for shops to check age other than for their own purposes. They are required by law to check age at point of purchase which they do by making it a requirement to be over 18 to have an online shopping account with them.
The reason they want an over 18 to receive is because that completes the transaction and removes from them any liability if the shopping is nicked/spoiled after the handover takes place. This is why Ocado are happy to leave without receipt by an over 18, but their T&Cs clearly state that if they do so the liability is yours.
Why the heck Tesco can't do the same is a mystery to me.

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