neighbor refuses to give me my parcel!

[aliyah2010]

hi, pls can any1 help with this problem? i placed an order with sportsdirect online, my parcel was left and signed for by a neighbor who refuses to acknowledge she has my parcel and wont speak to me! contacted sportsdirect (who dont advertise any contact numbers for customers, now i know why!) who basicaly said its not their problem that the neighbor wont return it? The courier firm (Yodel) that delivered the parcel have refered me back to sportsdirect so they wont take responsibility either! Do i just accept that Ive lost out or is there anything i could do about this???? :(

Ok you're right, I am going to tell the next one (tommorow , inevitably) that I will not accept anyone else's parcels because I've been accused of nicking someone's trainers haha

I was at work one day - 30 miles from my house that I live in alone - when I apparently signed for a delivery from Parcelforce.
I got an email saying that my parcel had been delivered, I assumed to a neighbour, went to the tracking page where there was a copy of (my alleged) signature of receipt. All this while I was sat in an office nearly an hour's drive from my house.
When I got home, postie had put it in my dustbin (I love that one) and shoved a note through my door to let me know that after a day of hard labour and toil, I was now going to spend at least 5 minutes digging around in the dark in my dustbin to retrieve said parcel.

Marking place.

.

Way more likely to be yodel being thieving gits than the neighbour.

I had a yodel delivery that was signed for by me. Except I was at work all day... Parcel eventually turned up outside my house wet and battered about a week later.

Has someone let CS @ Yodel and SD know about this thread? It might be well worth their while to make this right instead of pissing off eleventy billion potential or actual customers.

Call sport direct back and speak to a manager inform them that you are referring the matter to the police and will be taking legal advice as you believe that their responsibility to decelerate the parcel to you safely has been broken, you want a hard copy of the pod (proof of delivery) sending and you expect them to liaise with the police during their investigation. Then you get the md/chief exec 's detail and write a complaint. Then pop a note through your neighbours door informing her you have the pod and she has 24 hrs to return your parcel or you will be going to the police and reporting her for theft. If you paid by card contact your card company, if by PayPal contact them. Ring the police station and report the theft.

Yes lots of work and a pain in the arse for you, oh and a note on all future online deliveries to never leave your parcel there again.

Just had a quick google of the distance selling regulations and if a clause in the contract can be deemed to be inconsistent with protecting the rights of the consumer, then the contract is automatically null and void.

See point 1

So looks like Sports Direct may still owe you a parcel. Worth giving trading standards a call and getting professional advice.

Exactly Anne, the pod wouldn't stand up in court imo

I think a few of you need to watch what your saying with the accusations,there a certainly a few on here that could be classed as libellous and therefore leaving the poster open to be sued.

Yeah socharlotte that sounds much more likely hmm

squoosh- why is it unlikely that yodel forged her signature especially if they were delivering something else at the same time? Couriers have their own patch and get to know lotsof people's names.One of them strangely knows who my brother is (different surname) and leaves stuff there if I'm out.

Yodel are appalling. In the last year alone they have not only been late or damaged deliveries to us, the following has happened:

1. I caught one driver putting a 'sorry you were out' card through my door and he just ran down the path, turned, threw the HEAVY package at my head and jumped in the van and drove off laughing. I am obviously disabled and wear glasses.
2. Gave a parcel for us to someone just knocking on our neighbour's door! Luckily, it was her Aunt and they took it into my neighbour's home until we returned.
3. Claimed they'd left a package with our other next door neighbours and could produce a date and time stamp: said neighbour was in hospital in Mexico after a holiday mishap on that day!
4. Told a neighbour that I'd signed for a package for them - they produced a signature that wasn't even my name. Thankfully, they believed I was innocent.
5. Claimed I had accepted and signed for a package that has still never turned up: signature provided was not my handwriting AND, most tellingly, the surname was spelt wrongly (surname is a rarer variant of a more common surname and they'd spelt it the usual way).

OP, just because it has your neighbour's name and signature, still does not mean she did sign for it, as Yodel are appalling, as this thread and others are showing! Also, Sportsdirect are bullshitting you, they are liable.

I am astonished by sportsdirect's attitude. If they think that they can enforce this "term and condition" they really need to have a look at their purpose as a company - taking money from people to distribute goods at random across the country? Not good.

I ordered 2 pairs of trainers from them in the summer. On the day they were supposed to arrive I checked the online tracking which said it had been delivered. Obviously they hadn't. After lots of calls to them, with them saying things like 'yes its definately with your next door neighbour' 'not our responsibility' 'definately been left at the door to the right, yodel driver confirms this' etc, I managed to get them to send me 2 more pairs out.

6 weeks later I opened my front door to find the original 2 pairs of trainers in the original packaging on my front door step, just sitting there, god knows where they had been for 6 weeks!

Yodel are a joke, I can't believe they are still using them.

Oh, and what I said to Sports Direct is that they need to get the Yodel driver to go back to wherever he delivered it and get it back as it wasn't my address. They then agreed to send my order again and said that they would be claiming from Yodel.

Just say you have spoken again to your neighbour, she definately doesn't have the order as she wasn't in at the time, Yodel need to retrieve the order or you would like it resending.

socharlotte If they forge signatures too I'm even more that these 'alleged' cowboys are still in operation. Anne Robinson needs to sort them out!

Squoosh - she is correct. Can't go into any more detail, but its been done before.

Agency workers...

Blahdy hell! I knew they were incompetent . . . . . .

It's really really bad.

I think I must be the only person in the world to never have had a problem with Yodel!! The workers have always been lovely and never 'chucked and ran'!!

If Yodel did leave the parcel with the neighbour then this is the neighbour who's at fault, not the courier?

I agree, go to police and consumer direct - plus is it worth contacting Sports Direct via Twitter, and getting lots of us to re-tweet?

Yes, twitter is your friend! Be careful of your wording though obviously.

It seems clear to me that Sports Direct are the ones at fault here. They sold an item that they've failed to deliver. The customer has no control over the delivery process and the delivery company should have taken the parcel back and attempted redelivery.

Someone told me that Yodel couriers lose money for every parcel they don't deliver first time, hence their habit of treating people's expensive stuff like hot potatoes. If I get a message saying I will have a delivery today by Yodel I inwardly panic if there's any chance I won't be in.

Yodel are dreadful, IMO