neighbor refuses to give me my parcel!

[aliyah2010]

hi, pls can any1 help with this problem? i placed an order with sportsdirect online, my parcel was left and signed for by a neighbor who refuses to acknowledge she has my parcel and wont speak to me! contacted sportsdirect (who dont advertise any contact numbers for customers, now i know why!) who basicaly said its not their problem that the neighbor wont return it? The courier firm (Yodel) that delivered the parcel have refered me back to sportsdirect so they wont take responsibility either! Do i just accept that Ive lost out or is there anything i could do about this???? :(

"their terms & conditions do say that parcels may be left with a neighbor or a safe place"

They can put whatever they want in their T&Cs, it means jack shit. Their terms & conditions cannot overide your rights & consumer law, which states that the retailer is responsible for delivery to you.

I had this with Mothercare. I ordered a trampoline for DD1's birthday. Upon checking the online delivery it said it had been delivered by the courier (Yodel) that morning.

I rang Mothercare who said they had a signature, and gave me a name I'd never heard of. I knew it wasn't my neighbours.

I googled the name and this person did live on street, but nowhere near e.g he was number 1, to my 101! So I went to see him, and he did give me the package... however, if this person wasn't google, then it would have been Mothercare who would have been responsible, as they had a contract with Yodel. I wouldn't even have blamed the guy who signed for it...

I think the theft of post is seen as pretty serious, so I would ring the non emergency police number.

Never mind faffing about with sports direct. Phone the non emergency police number. If you're feeling nice phone sports direct and yodel and let them know-also speak to the neighbour tell them all you're going to phone the police unless you have your parcel in 24 hours.

The neighbour hasn't stolen 'post' though. Yes, she may have stolen the parcel, if she refuses to hand it over to the rightful owner. It's not the same as stealing from the postman though... the neighbour didn't ask Yodel to deliver to her.

I also don't think the neighbour has stolen from the OP. I think she has stolen from Sports Direct.

She has stolen from the OP as it is the OP's name on the parcel.

this is very dishonest, I've taken in parcels for neighbours before and waited for them to get home and popped them round straight away, vice versa.

It's SportsDirects problem.

As you have not received it they should consider it as lost, it doesn't matter that it's only gone next door, it doesn't work like that.

They need to re-send you your item, and then claim back for the cost of the item from Yodel. They get in touch with a place called 'fleet'.

I know this because I work for a company that used to use Yodel but now don't, for this very reason. Although we handled it a lot better customer service wise!

I don't think the neighbour has stolen at all.How do you know Yodel don't deliver their regularly and made a copy of her signature?

I would say that while it is theft in practice ultimately it is Yodel's problem.

If you paid by credit card, I would claim the money back from them.

Yeah socharlotte that sounds much more likely

Several of us on the thread (and previous ones) have experienced stolen packages/forged signatures from Yodel. I'm not sure it's all that unlikely.

It seems a bit unlikely to me that the neighbour would sign with her own name and then deny all knowledge of the parcel, though you never know!

Ah Yodel - last time they came here they chucked my child's carseat over a 6ft fence.

But seriously, OP, ring the police and see what they say.

And remember that if YOU didn't nominate the neighbour as a 'safe place', then it is ridiculous for Sportsdirect/Yodel to do so. Legally I don't see that a neighbour is any more a 'safe place' than someone who lives in the next street, or the next town, or indeed any passerby on the street.

I have found standing in the middle of SportsDirect and shouting

"Don't shop here, the customer service is appalling" several times very

theraputic.

Yep, in these situations they'll hope you'll just give up. Cause a rumpus.

Distance Selling Regulations state that the goods are the responsibility of the SELLER (not the courier that they CHOOSE to use or the neighbours) until they are delivered to you.

As Tamisara says their T's & C's do not override the law, or your statuatory rights (which is why a 1 year warranty can be got round as the law actually states "must be fit for purpose for a reasonable amount of time - which for an expensive item is far more than a year! This is how I got my 1 year warranty fridge freezer replaced when it died at 2.5 years old .)

Ring them back - quote the law to them - and then tell them that you are going to raise all hell if they try to deny you your rights, as it is illegal to retain monies paid for goods without supplying them to you not your neighbour or Yodeller.

You have a contract with Sports Direct - they (not you) have a contract with Yodel. If Yodel fuck up they have breached their contract with SD - but that doesn't give SD to breach THEIR contract with you. At the moment they haven't fulfilled their contract with you. Whatever happens with Yodel is not your problem, it's theirs.

[email protected]

Apparently that's the CEOs email address.

.

Happened to us (digital camera) and we called police & they got it back from him. He's now in jail (unrelated!!)

I would love to know how Yodel are still in business. Ordered a duvet and after a week still hadn't arrived so I chased it up to find they had 'broken it', how the frig do you break a boxed up duvet?! And thanks for letting me know.. One time they left my package with the house across the street, never met them in our lives- luckily they gave us it (but it was broken..). Another time they managed to take two weeks to deliver a duvet set too us...

Why are they still an existance?
Anyway op hope you get your goods/money back. Your neighbour sounds like a crook really nice lady Well she sure knows how to make friends with the neighbours anyway, not like you don't live next door to them or anything.. Awkwaaard.

Can I ask a related question? I work from home most of the week and the local delivery people have obviously cottoned on. I am getting asked to take in neighbours parcels 3, 4, 5 times a week, sometimes 2 and even 3 a day! Different neighbours ( now as far away as 7 or 8 houses away) and different delivery companies. It is really getting on my nerves. They ring the bell 2 or 3 times, I have to traipse downstairs from my upstairs office each time. My hall is then cluttered up with boxes for the rest of the day ( one was a massive digital piano! ). And then it starts all over again in the evening when I am upstairs trying to bath the children and put them to bed when all these strangers turn up to collect their parcels. (It has never occurred to me to deliver them, I alway let them come and get them) . One person was on holiday and their large box (a printer) sat in my garage for a week! Would it be unreasonable for me to start telling the couriers no I won't sign for them do you think? They are generally incredibly pushy and I do a lot of Internet shopping myself so of course I always feel compelled to answer the door in case it's for me.

Maxmillie - just make a small laminated sign to put on your door saying "Absolutely no deliveries accepted unless they are for this address". Then if a courier knocks with a parcel just tell them to go away. They can be as pushy as they like with the door shut, and if they're a problem just ring the company and complain.

maxmillie you need to toughen up and tell the couriers to get lost. Cheek of them!