I complained to Always about the new scent in their Always as i am very sensitive and it gives me thrush (embarrassing) Here is their response and how i have replied, will keep you posted.
I dont ever complain but they annoyed me!!!!
Thank you for your email to Always.
I am very sorry to learn about the trouble you've reported to us and do hope the symptoms have improved.
Although I appreciate how unpleasant this experience may have been, I would like to reassure you that we have a background of having a careful and thorough approach where the safety of our products is concerned. However, we can never rule out the rare
i replied- (SEE THE FOLLOWING LINKS, THIS REACTION IS CERTAINLY NOT RARE - www.mumsnet.com/Talk/am_i_being_unreasonable/a1530210-to-be-really-annoyed-about-scented-Always-pads AND beaut.ie/blog/2012/women-you-reek-please-cover-yourselves-with-acti-pearls-immediately/)
possibility of someone having a personal sensitivity to any ingredient which may possibly be the case with this skin reaction
i replied - (yeast infection in not a skin reaction). Unfortunately, if anyone experiences a personal sensitivity to something, it is beyond anyone's control (you can offer both products therefore it is in your control to reduce the complaints you are currently receiving)
and can only be absolutely confirmed by a medical professional. If your symptoms continue, get worse or you become concerned for any reason, please come back to us.
i replied - (YOU HAVE AN OBLIGATION TO PROVE THAT YOUR PRODUCT IS SAFE, HAVE YOU HAD A MEDICAL PRACTITIONER CONFIRM THAT YOUR PRODUCT DOES NOT CAUSE YEAST INFECTIONS?)
You may have noticed a scent from the new Always Ultra pad. This is not intentionally added but comes from the odour neutralizing ActiPearl? technology
i replied - (THE PEARLS HAVE ALWAYS BEEN PRESENT YOU HAVE JUST MADE THEM SCENTED, HOW IS THIS NOT INTENTIONAL?) .
Our intensive
i replied - (ONLY 2000 WOMEN, HOW MANY WOMEN USE YOUR PRODUCTS? WHAT DURATION OF TIME DID THE RESEARCH COVER? DID YOU TRIAL THE PRODUCT ON WOMEN?)
consumer research among over 2000 women has shown that odour control is the second most important benefit for women after reliable protection. We designed Always Ultra ActiPearls? to be as absorbent and protective as the previous product but now with added benefit of odour control
i replied - ( WHY NOT KEEP BOTH PRODUCTS? AND KEEP ALL CUSTOMERS?) . ActiPearl? technology is not applied to the surface of the pad but contained inside the pad so there is no direct contact with the skin. All of our Always products are dermatologically tested for skin compatibility
i replied - (IT ISN'T THE SKIN COMPATIBILITY IT IS THE IN-BALACE OF YEAST THE SCENT CREATES).
If you want to purchase a product without the ActiPearl? technology then Always Silk, Freshelle, Fresh, and Simply Fit are available. If you want a product without scent then we would recommend you using Always Simply Fit and Always Ultra with Freshelle.
i replied - (THESE PRODUCTS DON'T OFFER THE SAME PROTECTION AS ALWAYS NIGHT AND LONG WHICH I AND MANY OTHERS NEED)
We would love you to continue using our Always products and I have posted you out a coupon for your next purchase
i replied - (I DO NOT WISH TO RECEIVE A TOKEN VOUCHER, HOW MANY OF THESE VOUCHERS HAVE YOU SENT DUE TO THIS COMMON COMPLAINT?).
I hope you will accept this with our compliments. The coupon will be valid for 3 months and please allow 7-10 days for this to arrive.
I hope this helps. If I can be of any further assistance, please don't hesitate to call me on freephone (UK) 0800 0850367 or write to me via return email.