that my dd hurt herself in a store and they havent bothered to see she is ok...

[sunny71]

Whilst shopping yesterday in a well known DIY store with DD 8, we walked along the paint aisle and suddenly dd started to cry/whimper and held onto her shoulder. Sticking out of the framework was a metal shelf painted black with a clear plastic tub (where the brochures are held for paint).

This being empty and also clear DD did not see it and walked straight into it hurting her shoulder, I spoke to a member of staff who told me to speak to Customer Services on the way out whih I did and she said they would remove it. I didnt get them to put it in the accident book (totally forgot) but did take a photo.

I also sent a standard email via the Contact us page on their website.

Am I being unreasonable to think they could of called to see how DD was? It could of seriously hurt her and any other child.

Sorry to rant but more than annoyd.

OK. Did she sustain a deep puncture wound? Or just a scratch?

If the latter, YABU.

Might have been better in Chat then?

The day we start expecting phone calls because our children have injured themselves through no fault of anybody else's, yes, the world has gone nuts, OP.

Good grief, how precious are you?

Oh, and YABU.

what did you take a photo of?

your dd's shoulder? or the invisible shelf (though why would you if it's invisible??)

or a photo of your dd and you, standing in front of the invisible shelf with forlorn faces, perfect for the local paper.. or take a break.

How badly injured was your dd? Did she require medical treatment? Did a first aider at the store treat her or did you take her to casualty? If none of the above then YABU.

Today's world has indeed gone nuts if you genuinely think it was the store's fault in any way. She wasn't looking where she was going - a common fault in young children, and why one doesn't let them out of one's sight in a DIY store! Doesn't mean you are a bad parent, it's just one fo those things. Get over it.

Sunny - feel really Sorry for you - you've taken quite a bashing on here ! - and IN MY OPINION for the record YANBU ! x

She took a photo for when she telephones Claims Direct, silly.

Although OP, when the compo cheque arrives, probably best to open it yourself. If DD gets a paper-cut finger and you have to then sue Claims Direct... fucking minefield, that would be.

if i had a phone call every time one of my kids walked into something/fell over/slipped/hurt themselves in a shop i'd never be off the phone

Thanks Sane, its amazing how cruel some people can really be.

Oh lol. Sockpuppet much?

Sunny, I get the impression you haven't changed how you feel?

Cruel? Because we said you're being unreasonable and overreacting?

Oh for heaven's sake. No-one's been cruel. You posted in AIBU, 99% of respondents said yes actually, you are. Post somewhere else if all you want is "awww hun, how dreadful" (preferably netmums).

You really are deluded, aren't you?
Ok, so your daughter walked into a shelf. The customer service person said they'll remove said shelf. Your daughter only had a scratch- what do you want? The shop calling you to ask how her scratch is doing? Are you serious?

Too much time on your hands, I suspect. No one is being cruel, but id my child had been in the same situation, I would be happy with them trying to rectify the problem by removing the offending shelf.

What do you want? A bunch of flowers and a get well soon note?

I'm waiting for the "actually my daughter's now 25% of the way towards Boxing Helena status" dripfeed.

Cruel? Oh fgs. Are you or have you ever been part of an amateur dramatics group? Because really, you'd be brilliant!

Sorry OP, but there are people on here that really do deserve sympathy and you aren't one of them. Put the lemon lip away and step away from the thread. Honestly, you'll be embarrassed in a couple of days when you think back to how you've blown this up.

Actually, for another perspective - my daughter was messing about with the trolley in a US branch of IKEA and the whole thing fell over on her. They reacted /really/ quickly - sent for first aid qualified staff, checked her over, gave us their names and phone numbers and a reference number for the incident.

And this wasn't in any way their fault, unlike your situation which may have involved a badly painted shelf.

I don't think you should expect them to call you but I would expect them to take an injury seriously.

IT MAY HAVE INVOLVED A BADLY PAINTED SHELF, PEOPLE.

WE ARE AT DIYCON 3 - I REPEAT, DIYCON 3.

I think there's a difference between a heavy trolley falling on a child,as there's potential for broken bones,head injury etc and a minor scratch/cut/bruise on a shoulder that was caused by a child walking into a shelf.

Would you be as annoyed if you'd walked into the shelf and hurt yourself? It's horrible to see your child get hurt but it is part of growing up. If you keep telling her it was someone elses fault she'll never be able to take responsability for herself and this won't do her any favours in the long run. Maybe let it go??

Thanks, Bruxeur. Have just laughed tea all over myself.

Ok, Carmen, but IKEA reacted that way because a trolley fell on on your DD- of course they took it seriously.

We're talking about a scratch here, fgs.

YABU. My DD walked into a pedestrian crossing box (the part you press to change the lights) which was at her head height. Got a horrible lump on her head.

I didn't complain to the council - it was just a thing that happened. Your DD is fine.