Would you be happy with this cake for £50 from a 'professional' cake maker?

[footballcrazyfootballmad]

Just as in the title really.

£50. Cake was raw in the middle but was still warm as had obviously been made very quickly before I collected it . I was due to collect it at 11am but at 10am she had sent me a message about a 'family emergency' and asked if I could collect in the evening instead (which was not possible). Instead we agreed for 2.30pm.

The butter icing was melting as the cake was still warm so had almost collapsed in the middl and it just looked so amateur. I could genuinely have made it myself if I wanted it to look that bad, but paid a professional so it looked better than I could do.

I have been offered a refund, BUT the cake maker has made out I am totally unreasonable... so what do you think?! Would you be happy?

Professional Baker of 15 years 👋 take the refund. She knows she's messed up and will likely be shitting herself that you'll take it to social media. Tell her you'll send a sample to EHO or Trading standards so they can confirm that it is undercooked (it absolutely is), she'll soon change her tune...I can tell you now, there will be no way she's registered or insured.

Ask her to honour the refund; if she makes out you are being unreasonable, show her this thread and the responses you have had..........

It's dreadful. She should have apologised and refunded without question.

The cake doesn’t look great but equally I’m amazed you got anything for £50 given the price of ingredients, plus adding on their time.

It's raw, you deserve the full refund.

I was a professional cake maker in a previous life and would have been mortified to even charge for that.

She clearly forgot the order and rushed it, for whatever reason.

Accept the refund and if she keeps on, tell her you’ll do her a favour by giving her the benefit of the doubt over her family emergency and not post a scathing review……

That is NOT worth £50.00 !!

£50 is ridiculous price considering ingredients / sundries and time etc.

she may claim to be a professional but did you do your due diligence re Insurance / certificates and reviews from previous clients?

what did her terms and conditions say when you ordered?

I’ve paid lots for cakes (much more than £50) over the years on the proviso that whilst I can bake, I want a professional job in certain circumstances.

That cake is not a professional job. I’d eat it, but I bloody well wouldn’t pay for it.

I love a "sad" cake but wouldn't expect that from a professional baker (or to pay for it either)

Got hot in the car..In the winter 🤔😂🙄

Take the refund and go
with a smile on your face! She’s got a damn cheek being offended. I made this cake for £40 so her charging £50 for that slop is ridiculous

Take the refund. Sure it looks bad but the actual problem is that she sold you an undercooked cake. You can't charge for that. If she had such an emergency that she couldn't actually make your cake, she should've apologised profusely and refunded you the minute she realised she couldn't.

YANBU, the cake is clearly raw in the middle and therefore inedible. Not very professional of the baker to insinuate that you’re at fault for it being raw…

I don't think a full refund is reasonable if you ate it.

You sound very sweet but an iced cake being collected at 11am should have been made the day before - if the emergency was the day before she should have made contact then to give OP chance to sort something else.

That’s awful. I just made my Dsis a Tom Cruise cake to celebrate her three year soberversary… it looked way better. And tasted amazing!!! There was literally nothing left but the board at the end of the night - people were queuing up to take some home. I’m now prepared to become a Scientologist to get on the list 🤣

It's awful. A Colin the Caterpiller cake would even been better than that!

That’s awful

Well, send her the link to this post and she can read the comments for a reality check

Nobody owes the baker a living.

The cake was raw in the middle and the icing and decoration could have been done by a ten year old.

I can’t believe anyone would defend the atrocious cake you were given, closely followed by her verbal abuse OP. It doesn’t make you a ‘nicer’ person to defend rubbish served up as professional.
Take the refund, because you absolutely deserve it, and don’t for one second feel obliged to agree not to tell others how unprofessional and unpleasant this person truly is.

Seriously? The cake looks awful and in no way professional.

did you bake this??

It’s raw in the centre and you can’t make cake raw by ‘heating it in your car’.

I have a cake similar to this to do for a friend in March and will charging £50, although, with the cost of ingredients, utilities, bakers time, etc. should probs be more like £75, but the one I have been asked for is covered in sprinkles on the outside version of this cake, so slightly different, for this, had it been executed properly £50 is probably about right as it is a basic cake.

I would accept the refund though, it’s poorly executed for such a very simple cake, although I appreciate she was possibly trying to do the right thing by everyone, on this occasion it backfired a bit and she would have been best to explain and pull out.

I was going to say £50 sounds really cheap for a professional cake to me. I have always made my kids' birthday cakes and the equipment alone can be incredibly costly. Mind you, the decoration looks fairly minimal and anything is too expensive if it's not properly baked!

Take the refund. If she had been honest and apologetic about it, and it had been edible, I would have covered the cost of ingredients but the whole experience sounds poor.