Would you be happy with this cake for £50 from a 'professional' cake maker?

[footballcrazyfootballmad]

Just as in the title really.

£50. Cake was raw in the middle but was still warm as had obviously been made very quickly before I collected it . I was due to collect it at 11am but at 10am she had sent me a message about a 'family emergency' and asked if I could collect in the evening instead (which was not possible). Instead we agreed for 2.30pm.

The butter icing was melting as the cake was still warm so had almost collapsed in the middl and it just looked so amateur. I could genuinely have made it myself if I wanted it to look that bad, but paid a professional so it looked better than I could do.

I have been offered a refund, BUT the cake maker has made out I am totally unreasonable... so what do you think?! Would you be happy?

That's bad. Don't feel bad for accepting a refund.

No, I have made better at home and I am definitely slapdash with presentation. That icing...

I'd be delighted if I made it myself, but wouldnt be impressed by a professional

By 'family emergency' she meant she forgot you were collecting and rushed it last minute.

You absolutely should get a refund. It looks inedible.

No I would not pay for that. I wouldn’t be happy about being made out to be unreasonable either. She obviously had only just made it.

She forgot. Enjoy your cake and your refund.

No way is that worth 50 .I'm a chef so I know prices are steep.Not up to standard.So yes a refund.The baker messed up so lesson learned for them too.
Shame it spoiled what would be a special occasion.

Yes exactly!!

She said she does not like being 'accused' and said I must have warmed it up in my car 🤣

I wouldn’t pay for it. YANBU

It looks amateurish, I'd accept the refund.
I wouldn't expect a fantastic cake for that price though - where I am you can't get a cake for less than £100!

Yes same! My attempt would look similar which i why I paid someone to do it properly 😆

£50 for that! No way would I be paying that for what you got. Quite right to get a refund.

I think reading the comments above, I’m too naive, but I would have assumed the family emergency was genuine, felt sorry for her, and been grateful she got a cake to me at all. And I like cake mixture so the fact it wasn’t quite cooked right in the centre wouldn’t have been a problem.

what if she really did have a family emergency, but didn’t want to let you down, so tried her absolute best in the time she had available?

Ah wow, that's alot for a cake. £50 is normal here for a professionally done cake. Our other daughter's 18th birthday cake was incredible for £50.

I could do a much better job and I’m just an amateur baker that enjoys baking for family. From an apparent professional that is very poor. She should have just cancelled and refunded you. Then you could have spent £50 on a nice supermarket cake which would have looked and probably tasted better.

That cake doesn’t look worth £50 even if it was baked properly. It’s just a sponge, basic icing and strawberries. Is this really the going rate? Get your refund and dont look back. Next time go to Cake box and you’ll have £10 spare

I think you all ate the cake clearly and it looked nice (if not your version of £50 nice) so you should at least pay the baker for the ingredients and a contribution to time. She could refund you 25% as a goodwill gesture.

You happened not to like the look of the final result and the icing might have melted a bit but an 100% refund is taking the piss, this is a small business. She’s not a big shop chain. You’re not being very reasonable about just one part of what I am sure was a lovely party.

It’s not ok to provide a substandard product even if you had a family emergency. If it was genuine she should have offered a profound apology and tried to source or suggest an alternative

We didn't eat it as it was raw when we cut it.

I haven't asked for a refund, she offered. But she blamed me for the cake being poor and made out I was completely unreasonable for saying so.

Bloody hell, that’s a sad looking cake. Hope you have your refund now…

A cake cannot warm up in a car from the inside out! She’s being defensive because I would guess she rush baked it in the morning and then decorated it whilst it was still too warm.

Did you have a picture of what the cake was meant to look like?

OK fair enough if it was inedibly raw - clearly it looks damper towards the centre but it looked overall pretty much risen and cooked through in tne pics. Baker can’t blame you if it was actually raw though, that’s madness.

No, I wouldn't have been happy. As you didn't eat it a refund is perfectly reasonable.

It looks like two different cakes? One with strawberries, one without? It's not so bad as to be inedible, and I would accept the refund. But it's not absolutely horrible.

I could make a better one than that for a tenner @footballcrazyfootballmad , some people really do take the biscuit.