Told at New Look they "don't do paper receipts"

[UserNameOfShame]

Anyone else had this?
I was in New Look in the trafford centre today and was asked for my email address for the receipt (standard practice now I know)
I said no thank you I would prefer a paper receipt (standard acceptable reply) and the cashier said no they dont do paper receipts. I said I wasn't going to give her my email address and after a bit of this back and forth and a short stand off she eventually produced a receipt from under the counter.

Is this what New Look staff are asking of their staff now? To lie in order to harvest personal information?
It was really uncomfortable for both me and the poor NMW cashier and has made me less inclined to want to shop there again.

It's much easier having all the receipts electronically on my phone than shoving them in a drawer and rummaging around if I need to return them. I wish everything was paperless. It's just unnecessary faff.

I don't like having to have my phone out at the till to trawl through emails when the paper receipt will be in the bag with the returned item

People in their 70s don't know what email addresses are? They've been around for over 20 years- when they'd have been in their 50s.

I get very few scam texts and no scam emails, probably because I don't give them to all and sundry

You don't have to trawl through emails at the till take seconds to search "New Look". And surely you'd find the email in advance and have it ready in your phone? I don't keep things I buy in a bag with the receipt- I get them out and use them. I also don't keep receipts in a bag- I reuse bags and don't buy carrier bags. Email receipts are especially useful if something's faulty months after purchase.

Why would I want to go to the bother of finding an email, why would I want to give a shop my email anyway. I can't use 'hide my email' at a till like I can when buying online.

Surely people aren't handing over the same email that they use for banking and stuff like that to all these random shops

If you returned an item you bought online the email address would be electronic and the returns process would involve them knowing what your email address is.

It's not about it being the customers responsibility, it's an explanation as to why staff are trying to get you to do it, because so many people seem to think the person at the till is doing it to piss the customer off or for some sort of power trip or personal vendetta and react as such at the till, making their displeasure known to someone who can't actually do anything about it anyway.

Wonder how you would feel being pressured under threat of disciplinary action and maybe losing your job for not doing it or doing it even though you don't want to, because you know some customers don't want to give that information out, and being treated badly for it.

People don't have to give that information if they don't want to, but they also don't have to give the shop assistant a hard time over it either just because the customer isn't responsible for that persons employment outcomes. I mean it'd be nice if they had a bit of understanding and empathy with the situation that another person is in, but clearly that's an unreasonable ask towards another person who is in a service position - today's second class citizens who must take the blame for the actions of the company they work for that's screwing them over as well.

No wonder service is shit when the people delivering it are treated like shit.

So customers should give out their email address out of pity for the staff? Or just be super apologetic over not giving it out? Or what? The outcome is still the same, the customer is not responsible for the staff's terms of employment. I'm not giving personal info out because I feel sorry for someone, I'd rather just not go to that shop anymore.

Then don’t, it’s absolutely your choice where to shop, and anyone can choose not to shop somewhere for whatever reason they like. There are loads of shops that I don’t shop at because of the poor conditions and pay that the garment makers are subjected to. I don’t shop at New Look because their clothes are generally shoddy quality. You can choose not to shop there because you don’t like their policy on receipts.

Clearly you didn't read what I wrote then.

I didn't suggest that customers should give out the information through pity, or for any other reason. Or be super apologetic. Just civil would be adequate. Clearly that's beyond some people.

I actually said that customers don't have to give the information if they don't want to, of course they don't. I also said that they don't have to give the cashier a hard time over it either, which they do as evidenced by this thread.

But you carry on deciding what I think despite what I actually wrote. No one's saying that you should give out the information through pity, rather understand that the cashier is in a shitty situation and not make that worse by giving them grief just because you can because you're a customer and feel like you should have the validation of feeling superior to someone else.

You are assuming that everyone is rude to these people? You are making a lot of assumptions about customers.

From the New Look website help section:

When you make a purchase in store, the staff member will ask you if you wish to receive your receipt via email, and if so, they will enter your email address into the till system.

When you make a purchase in store, you have the option of choosing a paper receipt or a digital receipt.

If you choose to get a digital receipt, we will ask for your email address, so we can send this digital receipt to you.

If they give the impression you can't have a paper receipt, ask them/the manager categorically if they can provide one or not. And if they say no, then point out their own Digital Receipt Privacy Notice on their website and ask them why they have just lied to you.

On the odd occasion I have given it in store I get bombarded with marketing emails.i haven't bought anything from body shop for years and constantly have to block . don't give it out now.. paper receipt please.

Not one person on this thread has indicated they think it's the shop assistants fault, blamed them in any way or been rude or abusive to them over it.
Or if I missed that post please feel free to point it out.

I think the point is not that anyone has admitted being rude to assistants (although someone said they would accuse them of lying) but that the assistants are being put under extreme pressure to deliver on this and therefore it's not all that surprising if they try really hard to persuade you to give your email even to the point of trying to kid you they can't give paper receipts, so bear that in mind, stay polite, they hate it as much as you. Complain to the management if you must, I know people are saying why should I go to that effort, well, it's what you do when you're not happy with the service.

As for the principle of it, people on here are talking as if it's not well known that they are harvesting data, of course it's well known, it's been happening for years, we have always been influenced by adverts and marketing, just in different ways. I used to buy stuff I didn't always need or want because I'd seen it in a magazine, now I might do it because I've had an email (although I do just delete and unsubscribe the vast majority, it's no bother). I use the settings on my devices to keep the tailored ads somewhat at arms length and that works too, but TBH I'd rather have a degree of tailoring than be bombarded with completely irrelevant ads.

I used to work for a completely different shop and they had the same horrible practice - we were forced to literally strongarm customers into giving their email addresses (as well as other information) and we were actually told to LIE and say that we didn't "do paper receipts".
Staff were put on tough targets and were bullied by bosses to do this and were graded on every email they got and those who didn't do it were punished by being told off "publicly" in company meetings and we had a "Ratings Board" and if they still "performed badly", they were pushed out of the job.

The amount of abuse that customer-facing staff got was unreal and it also ended up in personal threats and physical attacks - one colleague even got followed home. The managers would never come out to deal with customer's (very valid) complaints about it and it's all a load of rubbish - you're entitled to a paper receipt and a lot of these companies are abusing grey areas of retail law.

These companies don't care about customer satisfaction anymore or even staff welfare/wellbeing- it's all about the hardsell and more and more targets for profit - but the staff who have to badger customers for this information and who face daily abuse from multiple customers per shift, don't get a penny more - if you're lucky, you'll get a half-hearted well done and a cupcake after you've pestered and annoyed the 1000th customer into giving you their email.

There are actually areas of the country, yes with shops, where there is no mobile signal. Some of the funniest no cash, use your phone situations are car parks where you have to pay by phone when there is no signal or only one when it is not bad weather! Real joined up thinking there!

What is easiest for you does not always work for others not only due to signal issues but also they do not wish to do everything electronically on a phone.

New Look and other companies are at fault here for pressurising their staff to not only ask for the emails but to make the staff say they cannot produce a paper one which is quite clearly untrue.

I had this, I eventually gave in and got the email receipt, after the girl promised it was just for the receipt and not for marketing. Got a marketing email from them that night 😤

The next time I bought something in New Look I was gearing myself up to stand my ground and get a paper receipt, and I went to the till and said could they give me a paper receipt because I wasn't going to buy anything if they couldn't. He said yeah no problem and that was that, so I really think it depends on the branch/member of staff. Haven't bought anything since so not sure what the general consensus is now!

Also I'm sure I read somewhere that they cannot ask anyone under 16 for an email, and in those situations surely they would have to give a paper receipt? Unless shops don't actually have to provide a receipt, I've no idea!

Why would you be doing this?

I went in New Look yesterday, the man asked for my email for the receipt but he turned the screen around to face me, either so I could check the email address had been put in properly or I could do it myself. I didn't find out which as I asked for a paper receipt instead. He immediately said no problem and gave me one. I did only spend £6 though so maybe that's why he wasn't pushy or maybe not all New Looks have the twatty receipt policy.

It's far more likely I would loose a paper ticket than any of those things happen!

Same.