Told at New Look they "don't do paper receipts"

[UserNameOfShame]

Anyone else had this?
I was in New Look in the trafford centre today and was asked for my email address for the receipt (standard practice now I know)
I said no thank you I would prefer a paper receipt (standard acceptable reply) and the cashier said no they dont do paper receipts. I said I wasn't going to give her my email address and after a bit of this back and forth and a short stand off she eventually produced a receipt from under the counter.

Is this what New Look staff are asking of their staff now? To lie in order to harvest personal information?
It was really uncomfortable for both me and the poor NMW cashier and has made me less inclined to want to shop there again.

They use the 'soft opt in' rule, which is where a company can assume it's ok to use your details for marketing purposes because you have made a similar recent purchase from them. They shouldn't do this because they are still supposed to explicitly offer you the option to opt out at the point of collecting your data which they never do at the till,

It is a horrible process and I hate it I just say paper please and tend to get one I was informed I couldn't have a return receipt though.
But....
When were doing all these clever responses please remember these sales associates are fairly often basically children earning some extra cash not the people making the decisions.
Saw somebody being excessively rude over this in the shop the other week and it just isn't cool.

This drives me mad in New Look.

I've been to 3 different ones recently and each time they've said 'this till is only email receipts, is that OK?'. Each time I've wanted to say 'no, can we move to a different till for a paper receipt' but felt sorry for the sales advisor, so haven't.

I have made sure they ticked the no marketing button though but have had to ask each time. The last time she swung it around so I can see and there were obvious prompts for them to ask about marketing options. None of the assistants did, to me or to the people in the queue ahead of me.

Pisses me right off, am going to contact HO and boycott them until they stop. It's sly.

I paid with a debit card a few months ago in my new look and the girl said “email address@…..”and i told her that wasn’t my email address. She repeated it and i said its not my email address. She said “its linked to your debit card ”. I was livid. Total security breach there. No idea how my card got linked to someone else’s email.

theyve since scrapped the program and started over again with asking for emails. I refuse to shop there now. My local shop is piss poor. I mostly use cash anyway and prefer a paper receipt

A piece of paper is far more likely to go astray for me than an email!
I guess my point is that, like in your post, people like me seen to be looked down on for not ‘rebelling’, but why would I rebel against something that makes my life easier? I embrace it! I hate carrying cash, card and phone payments all the way! It doesn’t make me a ‘sheep’, or mean that I’m scared to challenge things, or that I want to keep up with the younger generation, it just means that I prefer doing it that way.

Well I don't feel the slightest bit sad, I don't use tech to 'try to seem up to date' or whatever, and I am happy in my choices.
I pay with my phone, park with an app, and get so much money off stuff by using loyalty cards etc it's unreal.
You do you. But please don't insult other people's choices!

Oh I'm with you on most of it. I never have cash, love a parking app and am ambivalent on smart meters (power company asked to install one, couldn't make it work twice, I'm not bothered about having one or not so didn't follow it up but didn't object when they were being proactive about it) but standing around in a shop spelling out my email address is a faff and provides me with no benefit, just annoyance and a waste of time.

And I’m not ‘blindly accepting’ anything, I’m embracing it!

Till rolls really can't cost that much compared to fancy card board clothes tags, huge advertising boards, seasonal shop decorations etc etc

My FIL has his own business and owns the email domain (ie [email protected]). Whenever he's asked for his email in a shop he gives the shop name as the email address eg [email protected].

I don't know how this works but it does, it goes to some catch-all email inbox. It always confuses the shop staff. And he can tell if anyone sells his email address on because he only ever uses it for that shop.

I get that it’s annoying for some, and I get why other people don’t want to pay for parking with an app, and whatever other annoyances other people have. My point really was that there’s nothing ‘sad’ about me not fighting against things that I find actively helpful!
For me, I’d far rather have all my receipts electronically filed in my email box so that if anything goes wrong I can access the appropriate receipt within seconds, rather than have to make sure I don’t lose a scrap of paper, then have to find physical space to file it at home. Each to their own, but there’s nothing ‘sad’ about it!

Is that not against gdpr?

Oh my I love that!!

Oh no, I quite agree there's nothing sad about it.

I also can't remember actually needing a receipt and returning something more than about 3 times in 20 years so I've even less reason to want to have an electronic receipt, or any receipt somewhere.

Dh does that and about 15 years ago caught Halfords out for selling his email address on. But that was pre gdpr, not sure companies still sell stuff on, they shouldn’t???

One answer is to have a second email that you only use for receipts etc

Yeah I have to ask on the phone but I do then check all your marketing preferences and you can just opt out or say no email address thanks
I don't want to ask it, but I have to or I would fail a call audit which then could end up in disciplinary

If there’s any chance you might need to return anything, it’s easier to have a paper receipt. I bought an M&S item on the sale rail. It looked fine - a top with a bit of gold in it - but it was absurdly tight and like a prop from Goldfinger 🤣 Definitely a tun easier to return with receipt

I returned something recently with my email receipt. Just showed it to them on my phone.

I have a burner email for this stuff , if you use Gmail you can put a dot between any two letters and shops think it's a new customer address and give you new customer discounts again, but it still goes to the same mailbox. I have an archive folder in there for receipts and everything else set up to auto delete after 30 days

@StMarieforme No, you're not getting money "off". The non-loyalty card price is a tax the shops are putting on those of us who refuse to sign up for their blasted loyalty cards. You do know the supermarkets make thousands by selling on the data from these "loyalty cards", don't you?

Anyway apologies for the derail. I entirely understand that some people prefer a paper receipt (or none at all) and the option should be there. Just weird to see it being called ‘sad’ that people don’t fight against things that they actually prefer!

And then if you need to return the item it's yet another password to remember etc... and that's if the sales assistant even spelt the email correctly so you even been sent the receipt