Told at New Look they "don't do paper receipts"

[UserNameOfShame]

Anyone else had this?
I was in New Look in the trafford centre today and was asked for my email address for the receipt (standard practice now I know)
I said no thank you I would prefer a paper receipt (standard acceptable reply) and the cashier said no they dont do paper receipts. I said I wasn't going to give her my email address and after a bit of this back and forth and a short stand off she eventually produced a receipt from under the counter.

Is this what New Look staff are asking of their staff now? To lie in order to harvest personal information?
It was really uncomfortable for both me and the poor NMW cashier and has made me less inclined to want to shop there again.

I worked in New Look and River Island (both mentioned here) and in both jobs, you were monitored on how many email receipts you got. Anything below 60% was abysmal and you’d be in trouble from a manager and usually all your colleagues would know if you weren’t hitting your targets. We would be told for push for emails. I used to wish people would give a fake one and take a printed copy so we wouldn’t get a rollicking from the manager. It’s so crap on the staff, they’re under so much pressure to get them and there are consequences for them if don’t achieve the expected results.

They switched months ago. Haven’t bought anything in there since. I don’t want to stand there spelling out my bloody email.

I buy things online so they already have my address, but I hate the idea of standing there in a shop spelling it out. No ta.

How is this the customer's responsibility though?

@T4phage of course the basic demographic information is included, but not the personal data. That's very different. I have bought and used both Nectar and Dunhumby (Tesco clubcard) databases, and no personal data is included.

Email/marketing campaigns targeting specific users are done by the database owners, not by people who may have paid for access to the purchase behaviour in the database.

I absolutely hate it. I always ask for a paper receipt. Obviously you have to go through the whole back and forth about why they can only do email receipts etc

I dont want an email receipt that i cant check immediately and i dont want to give out my details especially in a public place.

I realise when you have to spell out your email it's annoying but I've set my Sparks card up so that when I pay the receipt gets automatically emailed.

It's so much easier to have it in your email that scrabbling through your bags or purse if you want to check or return something!

TfL’s site has been compromised and according to them 5000 people’s data has been hacked, making the whole system unworkable. Cyber security, with people’s bank details etc has been hacked into by a teenager. The systems been down since 1st September, and people especially students can’t apply for travel cards. There is a lot of data breaches happening.

Ever since I found out about targets in retail for the staff, I make one up and ask for a paper receipt. No one has ever refused to give me a paper copy.

one day I shall remember to give the company CEOs email address. Eg
Helen.Connolly at newlook dot com

Spam the fuckers back.

@Stagsflying "i caught a train today and love being able to buy the ticket on my phone prior to travelling, no wasted paper and took nanoseconds. "

That's all well and good until your phone runs out of battery or stops working for some reason or it's lost or stolen. And then you have no ticket and all the associated stress and hassle that comes with that.

I'll keep my paper ticket thank you.

They do lie about it so they can (illegally) direct market to your email.

It really annoys me my poor mum late seventies doesn't understand what the assistant is on about when they ask for a email address ffs I've seen it happen where the assistant keeps repeating can I have your email address surely they know full well and can see she doesn't have a clue what they're on about so just give her a receipt ffs
I'm not with her out shopping much it's only when I visit and I always have to intervene in the end..upsetting as well

They MUST have an ulterior motive, though. At 'best', it's to try to market themselves to you; at worst it's to sell your details to 'carefully selected partners' with extremely tenuous 'links' to them (i.e. anybody who will pay them) and cash in that way.

As PP said, it will be assumed opt-in. They will have a clear explanation of their policies and what they use your data for, but it will only see the light of day for the tiny amount of people who think to ask about it. Even those people will feel huge pressure for holding up the sale and the queue by 'being difficult'. It will be like websites before the cookies laws, whereby they just assumed they owned and could exploit your data, unless you happened to realise and go to all the effort of contacting them to stop them.

There's no other reasonable explanation. Till rolls and ink cost are negligible in the scheme of things. It takes considerably more time for their staff to ask you for and (we hope) carefully record your email address. Whilst paper is obviously 'old-school', the production of a receipt following a sale is quick and fully automated up to the point of grabbing and shoving it in the bag; whereas having to ask for, check and type in an email address is, productivity-wise, a big step backwards.

Anybody wanting/needing to return something, who might have thrown away/lost a paper receipt, and thus could be stuck with a faulty/unwanted product, can easily dig it out if its online somewhere (assuming it was heard and entered correctly), so that would impact their bottom line too.

Y'all need Mailinator for burner addresses. It's a delightful way to get one over on corporate idiocy.

Whenever you need an e-mail address for just one e-mail, like in the OP's situation or if a website needs a mail to create an account that you don't want, just put something like newlookreceipts1234(at)mailinator.com. Something long enough to be unique (but which you will remember).

When the e-mail arrives, Mailinator creates the address and accepts the mail. You can collect it by just logging into mailinator.com and typing the address. There is no password, but you don't need one because nobody has any reason to suspect that anyone will be sending a mail to newlookreceipts1234. After printing or forwarding the mail you can delete it, or you can just walk away and the whole burner account will disappear after a couple of weeks.

As a bonus, if you want to have fun, you can tell the person in the shop that the address is something like newlookhasastupidreceiptpolicy(a)mailinator.com. Insist they type that in. The mail will still arrive.

I refuse to give email address! I just don’t want even more crap sent to me . Am happy with paper receipts..even if I loose them

Just set up a separate shopping email address for receipts. So much drama about nothing

But what would they do if a large amount of customers didn't have an email address? Indirectly, this could potentially lead to ageist attitudes amongst staff - when they see an elderly customer approach, who is statistically a lot less likely to have an email address, and (at least) subconsciously resent them for putting their job at risk, rather than considering them as the valued customer that they are.

A bit like when you buy a car, furniture or whatever and you see the clear disappointment, even anger, in the salesperson's face when they learn that you want to pay in full and not take on a finance agreement through them.

I'm sure the management would frame it as, if you don't achieve the 60%, that's because you clearly aren't bothering to ask everybody; but in reality, of course it's going to put staff under pressure to lie or coerce customers into giving information that they may well not freely wish to give. Very shady, shameful practices indeed.

So much of sales and marketing nowadays seems to be driven by cynically viewing the customer as a given, without any individual choice or agency of their own. For some reason, it's just not considered acceptable to offer your customer a free choice, without any pressure or deceit, and then graciously respect and accept whatever their clearly-expressed preference is.

How can someone in their 70's not know what an email address is

I love email receipts it means I don't lose them and they're easily accessible in my e-receipts folder

How bizarre people don't want to give out their email address

What on earth do people think is going to happen

I would think it's more ageist to presume someone didn't have an email address or know what one is

My parents are in their 80's and would be flabbergasted and deeply insulted if someone thought they didn't have an email address let alone not know what one is

Everyone they know in their 80's has an email, iPad, smart phone and computer.

This! I get email receipts from one of the stores here (not UK) and all I get from the store is the receipts. I do get marketing stuff from them, but that's because I want it - I could easily unsubscribe.

I really don't get all this fuss about giving a store your email address. What do you think they are going to do with it? If you shop online you have to provide an email address so what's the difference.

A pp said the information is sold on - really???? I've never noticed this.

The world is moving to paperless and has been for years

That's why they want emails so they don't waste paper on receipts

Workplaces have stopped printing out on paper if it can be emailed

It's been like this for years

To you maybe.

I started this thread about a year ago. My NL assistant was far more pushier than yours. Mine got her manager to approve the issuing of the paper receipt.

I'm just firm and insistent. You get the paper receipt in the end.

Then you just look like a saddo who's never done a days work in their sad little lives

I just say I need a paper receipt and they give me one. I remember about 10 years ago I bought something from moss bros and they asked for an email address. I'd never heard of an email receipt before. The email never came through so i will never trust it . Also I dont get any reception in my local town so I can't even open up emails to return things.

I don’t think New Look (or indeed any retailer) are selling anyone’s data; they’re using it to build a profile of you as a customer, to try to send you marketing content to “engage” you and get you spending more. Hey Sandra new season trousers etc I’ve got a friend who runs a company that helps retailers to digitise their receipts - one of the big sells to customers is environmental and to allow you to easily keep track of your purchases. To stores it’s all about making the customer stickier and more likely to buy again.