Told at New Look they "don't do paper receipts"

[UserNameOfShame]

Anyone else had this?
I was in New Look in the trafford centre today and was asked for my email address for the receipt (standard practice now I know)
I said no thank you I would prefer a paper receipt (standard acceptable reply) and the cashier said no they dont do paper receipts. I said I wasn't going to give her my email address and after a bit of this back and forth and a short stand off she eventually produced a receipt from under the counter.

Is this what New Look staff are asking of their staff now? To lie in order to harvest personal information?
It was really uncomfortable for both me and the poor NMW cashier and has made me less inclined to want to shop there again.

We need to support retail workers on this. For those who hate being asked, spend a couple of minutes contacting the company head office expressing you don’t want like being asked for emails and you don’t like that they set targets for retail workers.

I feel for everyone who has to ask. I worked for a company that decided to make us say a load of bizarre greetings when answering the phones. The public would be snarky about it. We hated it. If a manager phoned up and we weren’t “cheerful” enough he would speak to our manager about it. Utter bollocks way of measuring performance. It didn’t last long because our customers complained to HQ.

This is a good point. I did this for Paperchase once with an online form telling them that getting their workers to ask "did you find everything you needed" was a stupid and irritating question.

It's a card shop. I came in for a card. If I couldn't find a card it would have failed in its very existence. If I'd coming in looking for a kilo of cheddar I'd be in the wrong place. So a pointless and silly question.

I didn't want to take out that irritation on the shop staff who had clearly had been ordered to ask it.

On the odd occasion I go to buy anything from a shop like New Look, I always say I want a paper receipt before we start the whole payment process. It is usually young staff just trying to earn some spending money, with no influence over the policies of the company.

That way, I can either just not buy the thing, or nicely ask to speak to the manager. I hate the way a customer not wanting an email receipt can end up as a disciplinary matter for a teenager.

Last November I was buying something in a large shop. They told me that email receipts were to save paper. I may have rolled my eyes while pointing out that the shop was festooned with paper and cardboard Christmas decorations.

Just set us a fake email address for shopping

My DD works at New Look and it's rubbish, of course they can issue paper receipts, they just don't want to. My DD has been rebuked for not capturing enough email addresses but she prefers not to as sometimes people talk too quickly, or she can't understand an accent. It's easier to do the paper one. They even have a till in her shop that is labelled 'email receipts only' and customers are told it doesn't issue paper receipts. That's rubbish too.

I bought some stuff in New Look last week, I told them no I won’t give my email could I have the paper receipt please. She said they don’t do the paper ones any more and it’s only email because “we can’t recycle the paper receipts.” I kept insisting and then she said: “if you give me an email I’ll give you the paper receipt as well…”

I stood my ground and eventually she relented “but we won’t be able to do it next time.”

I hate giving my email mainly because I have a difficult Irish name and it’s painful having to spell it out and repeat it and arghhh! Must set up an anonymous one as PP say.

I bought one wooden spatula from ProCook and they started interrogating me for my email address. Absolutely not.

If I do this dance and I lose, I usually take a screenshot of the email then unsubscribe. F* that noise.

I hate the pressuring. In future I'll just refuse.

Sorry not to have read the whole thread but in case no one has said it, what boils my piss is that they add you to their marketing list EVERY FUCKING TIME. I ask at the til not to be added and they say they can’t do that at the till and then I get spammed hourly it seems. So I unsubscribe AGAIN. I wouldnt shop there except it’s the only place that seems to do trousers that fit DD properly so I put up with it but I boycott as much as I can.

Just to add: the queue in Uniqlo was immense so I used the Serve Yourself tills and ffs the palaver of trying to complete your transaction without giving your email address! Which is probably why people weren't using them. I wasn't even buying something for myself, but for my teenage daughter.

I just say my email has been hacked recently and I’m unable to use it. They always, always have paper and have just been trained to withhold printed receipts. They can’t legally refuse you though, even if it means hand writing and signing one.

I just tell them I don't have an email address. Haven't had any further issues. The customer service in NL has been appalling for years though. I always swear I'm not going back.

Auto renewal is good for me and I’m not lazy. I’ve just got so much else I need to do that the more that can take care of itself, the better. I don’t care if Tesco harvest my data the club card points and money I get off things such as restaurants or hotels or tourist attractions is excellent. I only have to carry my phone with me when I’m out as I can pay for everything and park with an app. I hate paper receipts they get lost or ripped whereas in my inbox I can locate an electronic one in seconds.
I’m not a sheep or sad or being blindly led. I am doing what works for me with a full awareness of what is going on. If it doesn’t work for you, that’s fine and I won’t judge you for it, but it’s unfair to look down at and judge people who embrace this.

This doesn't bother me and I set up a receipts email. However I do think people should have a choice. Shops are insistent on the email receipts now but tbh I mainly shop online now and happily put in my email then.

I had this in Lovisa, the girl refused to give me a paper receipt with a massive attitude & I walked out without one, which she huffed at, you've reminded me I was going to complain about it!

And print it on a card so you can show it not say it

Name calling on either side is rude TBH. If people want to embrace tech that doesn't make them sheep. Likewise if people don't want to because they are concerned about privacy risks, that doesn't make them dinosaurs.

I go somewhere along the middle. I dislike email receipts because so many go astray due to keying errors when the shop staff type in the address. I also don't agree with many shops' interpretation of the soft opt-in for marketing content.

I've only had one snotty response about the environment. They backed off when I pointed out that they were surrounded by impulse purchase stuff at the till, a lot of which looked to be single use plastic. And that data hosted in the cloud does not exist at zero cost - data centres require a huge amount of power to run. And that I was happy to stand and chat to them about their store's environmental impact, particularly on sustainability and how many of their clothes were made using environmentally conscious fibres and dyes, and how confident their store was that these clothes would not end up in landfill once they were considered no-longer fashionable. The point being we all have an adverse impact on the environment, so nobody is really in a position to lecture anyone else about their choices as unless you live totally off-grid, farm everything you consume and live in a closed loop for clothing and transport, then we are all imperfect.

Genuine question, why are you so against this stuff? For me, the things you list make life simpler and I embrace the change. I’m always looking for eats to make things easier.

It might be easier for you but my 86 year old dad can cope with bank cards and money but not a smartphone. So apps for everything is a nightmare for him.

Tooting33 You are quite right about some elderly people, not all of them want, or are able to, embrace smartphones.

It is not simply older people either. We have a neighbour in his 50s who has mild mental disabilities. He can go shopping and use money and a bank card but does not have a smartphone or an email address. So his independence is being taken away when someone has to go with him.

This.
In my experience many people think it's ok to question a cashier and be shitty towards them but then don't take the time to email head office or express their concerns officially. The former is much easier because many people look down on them. I am saying this as someone who was managing retail stores for almost 20 years.

I’ve often been asked but haven’t (yet!) had any trouble with just saying no thanks, my email is stuffed enough anyway, I’ll have a paper receipt please.
No way am I going to faff around setting up a junk email for the purpose!

Doesn't bother me, I'd rather have an electronic receipt that I can easily find again if I need to than a paper one that will need filing or get lost. So please don't assume I am a silly old women mindlessly getting sucked into selling my data. However it should still be an option. I always say yes to the paper one in the supermarket on the basis that if too many people start saying no they will remove the option.

You can do similar with Gmail- if you use "realemailaddress+NewLook@ gmail.com" (choosing a different + suffix for each retailer etc you have an account with) then the email still goes to your account but the bit after the + means you would be able to tell who sold on your data (or had been victims of a data breach/cyber attack) if you received an email from someone else addressed to that email. Hope that makes sense!

I absolutely agree with this^
paper receipt is much easier and quicker in case of minor purchases ( and by minor I mean not a sofa, washing machine or iPhone etc) It’s quicker to buy and quicker to return.
I only got on this once, since then when they ask : Your email address? I always answer in my best middle aged woman’s voice: Paper receipt please .
So we skip the discussion’s stage.

Regarding New Look - there is some info online that may be worth knowing

Digital Receipt Privacy Notice – Help Centre Home (newlook.com)