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WWYD about lying hairdresser?

488 replies

CharDee · 26/05/2024 21:16

I was bridesmaid at a wedding yesterday. The bride wanted to spend the morning with her mum and sister who is MOH and then the bridesmaids turn up at 12 for photos and to get dressed. All bridesmaids were asked to do their own hair and makeup so before Christmas I booked with my regular hair dresser for her to do my hair and makeup yesterday morning. My appointment was at 9. I have been going to the same hairdresser for the past 7 years and go roughly every 3 months for a colour and book hair/make up for special occasions because I am genuinely terrible at styling my own hair! It’s something that she knows and often jokes about! I also don’t own much makeup as I don’t wear it often.

On Friday night just after 11 I got a message from my hairdresser to say it was her husband messaging and that she was currently in a&e very unwell, would likely be there for hours as she hadn’t been seen yet and she needed to cancel my appointment. Obviously I replied and thanked him for letting me know and sent my well wishes.

Being ill is completely unavoidable and although it inconvenienced me, I was more concerned about her health. The late hour meant that I couldn’t get in touch with anyone else and even though I did call a few local salons as soon as they opened on Saturday morning, the only appointment was one late in the afternoon.

I managed to do my own hair, just straightened it and put a nice clip in. I put a bit of makeup on but it didn’t look that good! The other bridesmaids are completely different skin tones so they were able to help a little. I felt a bit rubbish but had a good time anyway, just didn’t feel very special! I have very low self esteem at the moment and felt so washed out standing with the stunning bride and beautiful bridesmaids. It really hasn’t helped.

Whilst waiting for the reception I was on instagram and saw a friend’s story. She had gone on her hen do abroad that morning. She shared photos of the airport which were from 6:30 in the morning and she’s there with all her friends all posing with drinks. My hairdresser was one of them. It’s definitely her and we have both spoken about hen do friend being a mutual friend. I went on to friends Facebook profile and saw they’d all been for a meal and then stayed in an apartment the night before and hairdresser was in the photos but not tagged. There was a video of the hen doing something that was posted at 11:30 and hairdresser is there in the background laughing with someone else. In the actual video the hen said something about it being nearly midnight and how she needed her beauty sleep.

I paid a 50% deposit for my appointment and in the message her husband said that she would transfer the deposit to my next appointment which is booked for a few weeks time for a colour. I am a regular customer and this appointment was made months ago. If she had double booked herself and said she had this hen do then I would have understood and had time to book elsewhere. Instead she has lied about it and left me completely stuck.

Would you contact her when she’s back from the hen do and ask her about it? Would you cancel the upcoming appointment? Would you just let it go?

I’m trying to work out a scenario where she hasn’t lied but she was hardly going to be able to do my hair whilst on a flight to Ibiza even if she wasn’t ill.

OP posts:
TheGirlattheBack · 27/05/2024 10:29

Your reply was perfect and I’m slightly missing the point here but why are you paying a deposit for hair appointments?

MarriedMama23 · 27/05/2024 10:31

I had a whole response, but I see you have replied!! Brilliant response imo.

MarriedMama23 · 27/05/2024 10:34

TheGirlattheBack · 27/05/2024 10:29

Your reply was perfect and I’m slightly missing the point here but why are you paying a deposit for hair appointments?

Lots of hairdressers charge deposits, it isn't that strange.

Interested in this thread?

Then you might like threads about these subjects:

theholesinmyapologies · 27/05/2024 10:41

EDIT: Just saw your update that you've asked for your deposits back. Good on you. I hope they send them immediately. If she doesn't, I'd post the screenshots with 'what happened' on a few review sites.

I would message now and tell her/her husband you want your deposit back immediately as she wasn't ill, didn't cancel on you in a sensible manner with warning, but went to a hen do and then lied about it.

Nap1983 · 27/05/2024 10:41

Thats really shit behaviour from her.. no way she never knew in advance about hen. Even if shed given you a weeks notice to find elsewhere its difficult to. Seen your response, its perfect!

Wreo · 27/05/2024 10:43

Well done OP!

I had a hair appointment (mobile hairdresser at home, known her for years) booked for the morning of my 40th (she knew this) for colour and cut. I wanted it the day before but this was moved to suit her. She cancelled - said she was ill. DH saw her in the pub the night before really drunk, so yeah.
I then had to go out and get a box colour and do my own hair as roots really needed doing. Not exactly what I had planned for my 40th but hey ho. I didn't book another appointment.

HappyGoLucky96 · 27/05/2024 10:44

scrapsontheside · 26/05/2024 22:08

@CharDee are you not tempted to like or comment on Instagram?
Let her squirm!

Edited

This

NigelHarmansNewWife · 27/05/2024 10:45

If you book appointments, especially online, for hair and beauty treatments you often have to pay 50% of the cost. It's partly to stop malicious appointment blocking.

Do update the thread OP. If she wants to keep your custom she'll likely blame her husband for not telling the truth and there'll be some cock and bull story about not having roaming, yadda yadda. If she tried to wriggle out of refunding you, threaten a small claim or a card chargeback.

MyOleMan · 27/05/2024 10:45

Good for you. That’s really disappointing

Alwaysalwayscold · 27/05/2024 10:50

Glad you sent the message OP and I think it's actually great that you didn't give the reason, she will know you know. I'm sure her reply will be illuminating.

SD1978 · 27/05/2024 10:55

It's a shit excuse and she was caught. Even if she'd screwed up and realised last week that she had booked you but was going away, if she'd called you may have been able to sort something out. Instead she's lost a client and I really hope she gives you the apology you deserve!

Silvers11 · 27/05/2024 10:58

Well done @CharDee . Hope you get it back. Do come back and tell us what happens, if you can.

DuckbilledSplatterPuff · 27/05/2024 11:00

CharDee · 26/05/2024 22:33

It definitely was in real time. I was trying to work out if maybe she had been to a&e and then joined the group at the airport but even still, she wouldn't have been able to do my hair.

I just can't understand why, even if it was something she'd forgotten about, she couldn't just let me know even earlier on Friday that she had plans. I'd have been annoyed at the short notice but I could have gone out and bought makeup, arranged for a friend to help out, scrambled for an appointment somewhere, had a chance to practice some hair styles or watch some tutorials.

I feel really let down and hurt.

Edited as I've just seen your update. Good reply to hairdresser.

If she knew she was going to Ibiza, she must have had some notice and if she's running a business, the very first thing should be to check appointments for those days and cancel or find a replacement to help you. She didn't even have to lie, just say that she wasn't able to work that weekend. Her behaviour was so thoughtless and unprofessional.

Also how dumb to lie about something that would obviously be on your friend's social media. An event she knew you knew about.

Hope you find a better hairdresser soon OP.

SillyLemonZebra · 27/05/2024 11:02

Petesbowtie9 · 26/05/2024 21:27

Just say you are really sorry but you need to cancel your upcoming appointment as you’ll be in Ibiza on a hen do …

This. 😂. Legendary.

WimpoleHat · 27/05/2024 11:02

JamesPringle · 27/05/2024 07:57

I'd send a message saying, 'I'd like a refund of my deposit please, and to cancel my upcoming appointment. Hope you enjoyed yourself in Ibiza.'

This.

WimpoleHat · 27/05/2024 11:04

Just seen you’ve already replied with something similar - apologies! Well done.

StasisMom · 27/05/2024 11:09

That's so bad!! I hope you get refund and a new hairdresser pronto!

Noodlehen · 27/05/2024 11:09

Great text. Interested to see if she doubles down.

DublinFemale · 27/05/2024 11:11

I am guessing the reason she didn't cancel was to avoid refunding prior to going away.

Might be only £50 but it was most likely spent or part of spends so not available to refund

Ewock · 27/05/2024 11:18

I would take screen shots of everything on fb as well. That way you have proof if and when she denies it. Easy for her to get friends to delete those posts

romdowa · 27/05/2024 11:22

CharDee · 27/05/2024 10:10

I have sent a message.

"Hi, instead of transferring the deposit for the Saturday appointment you had to cancel to my next appointment I would like a refund. I am also cancelling my next appointment so that deposit will need to be refunded too. You can send it when you're back from Friend's hen do. Thanks."

So it's a £50 deposit for Saturday and a £30 deposit for my next appointment.

Love it! Well done !

Zonder · 27/05/2024 11:26

Good response OP.

Gonnagetgoingreturnsagain · 27/05/2024 11:29

I’ve had a few hairdressers one was a “friend”, another was an acquaintance/school friend and my current just hairdresser.

The first would rarely lie as she was at her salon come hell or high water though she liked to party, second, no idea. Third, she’d always turn up or book time off well in advance if she’s been out.

You can’t let clients down though, it’s bad and it’s worse to lie.

You sent the right message.

treacledan71 · 27/05/2024 11:30

That is so bad. As you said if had given you notice. Wonder if she forgot. Glad you had a good day.

Sandwichgen · 27/05/2024 11:34

If she'd just been honest, you could have got another appointment in time. I'd leave a review saying all this.

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