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WWYD about lying hairdresser?

488 replies

CharDee · 26/05/2024 21:16

I was bridesmaid at a wedding yesterday. The bride wanted to spend the morning with her mum and sister who is MOH and then the bridesmaids turn up at 12 for photos and to get dressed. All bridesmaids were asked to do their own hair and makeup so before Christmas I booked with my regular hair dresser for her to do my hair and makeup yesterday morning. My appointment was at 9. I have been going to the same hairdresser for the past 7 years and go roughly every 3 months for a colour and book hair/make up for special occasions because I am genuinely terrible at styling my own hair! It’s something that she knows and often jokes about! I also don’t own much makeup as I don’t wear it often.

On Friday night just after 11 I got a message from my hairdresser to say it was her husband messaging and that she was currently in a&e very unwell, would likely be there for hours as she hadn’t been seen yet and she needed to cancel my appointment. Obviously I replied and thanked him for letting me know and sent my well wishes.

Being ill is completely unavoidable and although it inconvenienced me, I was more concerned about her health. The late hour meant that I couldn’t get in touch with anyone else and even though I did call a few local salons as soon as they opened on Saturday morning, the only appointment was one late in the afternoon.

I managed to do my own hair, just straightened it and put a nice clip in. I put a bit of makeup on but it didn’t look that good! The other bridesmaids are completely different skin tones so they were able to help a little. I felt a bit rubbish but had a good time anyway, just didn’t feel very special! I have very low self esteem at the moment and felt so washed out standing with the stunning bride and beautiful bridesmaids. It really hasn’t helped.

Whilst waiting for the reception I was on instagram and saw a friend’s story. She had gone on her hen do abroad that morning. She shared photos of the airport which were from 6:30 in the morning and she’s there with all her friends all posing with drinks. My hairdresser was one of them. It’s definitely her and we have both spoken about hen do friend being a mutual friend. I went on to friends Facebook profile and saw they’d all been for a meal and then stayed in an apartment the night before and hairdresser was in the photos but not tagged. There was a video of the hen doing something that was posted at 11:30 and hairdresser is there in the background laughing with someone else. In the actual video the hen said something about it being nearly midnight and how she needed her beauty sleep.

I paid a 50% deposit for my appointment and in the message her husband said that she would transfer the deposit to my next appointment which is booked for a few weeks time for a colour. I am a regular customer and this appointment was made months ago. If she had double booked herself and said she had this hen do then I would have understood and had time to book elsewhere. Instead she has lied about it and left me completely stuck.

Would you contact her when she’s back from the hen do and ask her about it? Would you cancel the upcoming appointment? Would you just let it go?

I’m trying to work out a scenario where she hasn’t lied but she was hardly going to be able to do my hair whilst on a flight to Ibiza even if she wasn’t ill.

OP posts:
JamesPringle · 27/05/2024 07:57

I'd send a message saying, 'I'd like a refund of my deposit please, and to cancel my upcoming appointment. Hope you enjoyed yourself in Ibiza.'

WoodBurningStov · 27/05/2024 08:00

pikkumyy77 · 26/05/2024 21:24

I would definitely complain and ask for the deposit to be refunded. And I would never use her again.

I was coming on to say exactly this!

Nicole1111 · 27/05/2024 08:03

Call her out. Tell her you know she wasn’t in A and E and you expect an immediate refund of your deposit as you won’t be returning to her.

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ATribeCalledQuestion · 27/05/2024 08:06

JamesPringle · 27/05/2024 07:57

I'd send a message saying, 'I'd like a refund of my deposit please, and to cancel my upcoming appointment. Hope you enjoyed yourself in Ibiza.'

Exactly this! Keep it simple - screenshot pics of her in case she tries to deny it 😉

RandomMess · 27/05/2024 08:07

I would text back now and ask for the 50% to be returned as you had to pay someone to do your hair.

Soon as you get the money back then call her out on it.

She could have rang around friends and found someone else to do your hair as soon as she realised the double booking error.

Zampa · 27/05/2024 08:12

If you'd like to let us know where you're based OP we could recommend some alternative hairdressers?

I'm in Manchester and can recommend Liam at Whitworth Creative

WePanickedAtTheDisco · 27/05/2024 08:19

JamesPringle · 27/05/2024 07:57

I'd send a message saying, 'I'd like a refund of my deposit please, and to cancel my upcoming appointment. Hope you enjoyed yourself in Ibiza.'

This is perfect 👍🏻

Lucycantdance · 27/05/2024 08:24

What a liar! Refund, and don’t wait message her now.

MBM18 · 27/05/2024 08:28

I think to answer how you're going to deal with this you need to decide whether you'll use her again in future. I know the obvious answer is "no" but I'm trying to put myself in this situation and what I would do as I've been with the same hairdresser for years and hate the thought of trying to find a new one in case they're not as good and mess up my hair.

But whatever route you go I'd definitely want to know why she lied and didn't just cancel your appointment with plenty of notice 🤷🏼‍♀️ why she thought lying was the best option I have no idea!

Blahblahblabbaba1 · 27/05/2024 08:30

I would message now so she can't try and make up some further elaborate lies. Keep it simple just like the suggestion above re hope you had a nice time in Ibiza/please return my disposit. No screenshots or evidence needed.

Please let us know the reaction!!

Hope you find a hairdresser that can help give you more hair confidence 🤗

somethingwickedlivesnextdoor · 27/05/2024 08:35

NisekoWhistler · 26/05/2024 21:25

As frustrating as this is I would demand a full refund of the deposit and find a new hairdresser. I'm so sorry you were let down after being so loyal to her for so many years.

This. What an unprofessional thing to do!

somethingwickedlivesnextdoor · 27/05/2024 08:37

CharDee · 26/05/2024 22:33

It definitely was in real time. I was trying to work out if maybe she had been to a&e and then joined the group at the airport but even still, she wouldn't have been able to do my hair.

I just can't understand why, even if it was something she'd forgotten about, she couldn't just let me know even earlier on Friday that she had plans. I'd have been annoyed at the short notice but I could have gone out and bought makeup, arranged for a friend to help out, scrambled for an appointment somewhere, had a chance to practice some hair styles or watch some tutorials.

I feel really let down and hurt.

I'm not surprised you're hurt and upset. She has behaved so unprofessionally.

I'd be tempted to ask for recommendations for a new hairdresser on NextDoor or FB, and say exactly why!!

And leave her negative reviews.

I'm sure you looked lovely at the wedding.

Zonder · 27/05/2024 08:50

Message her husband and say you hope she's feeling better. Then say you've decided you would like your deposit back as you need it to book a different hairdresser.

Alwaystired23 · 27/05/2024 09:10

Go to your next appointment and question her on her recent a&e trip, then ask how your mutual friends hen weekend went. I don't get why she didn't cancel your booking as she was away. Such weird behaviour. Maybe someone dropped out of the hen party last minute, so she took their spot? 🤷‍♀️

KomodoOhno · 27/05/2024 09:19

LittleMissSleepyUK · 26/05/2024 21:31

No way would I be using her again.

ask for deposit back and if she says no send her an Instagram screenshot

Absolutely. The fact she wasn't tagged makes it look like she also asked them not to since she lied. So unprofessional .

Ohnobackagain · 27/05/2024 09:22

This is a horrible thing to happen @CharDee definitely call her out on it and ask for the money back. Not as if she couldn’t have let you know - clearly avoided the issue until it was too late. I’d be gutted/hurt.

holidaydramalama · 27/05/2024 10:03

I'd message and say.

"Hi would you mind refunding my deposit instead of transferring please"

Once this is confirmed done I'd reply

"Thanks, can you cancel my next appointment please. Hope you enjoyed the hendo it looked fun."

seethingmess · 27/05/2024 10:04

That was a horrible thing to do to you. She knew you had no chance of finding someone to replace her as she gave you no notice. You should say it to her and let her know that her lack of organisation caused upset. I'd never use her again.

She sounds hard as nails so you could have a struggle getting your money back.

CharDee · 27/05/2024 10:10

I have sent a message.

"Hi, instead of transferring the deposit for the Saturday appointment you had to cancel to my next appointment I would like a refund. I am also cancelling my next appointment so that deposit will need to be refunded too. You can send it when you're back from Friend's hen do. Thanks."

So it's a £50 deposit for Saturday and a £30 deposit for my next appointment.

OP posts:
VJBR · 27/05/2024 10:12

Ooh good for you. Good response.

MolkosTeenageAngst · 27/05/2024 10:16

This is awful, I would be leaving a bad review once you get your money back what a terrible pet-down she has been.

Spidey66 · 27/05/2024 10:18

I think it's very unfair that if you cancel (with anyone, not just hairdressers) with less than 24 hours you have to pay at least a % of the fee but if its the other way round....I get they may not get another to cover the slot but its causing the customer a lot of inconvenience.

ImWearingPantaloons · 27/05/2024 10:21

Petesbowtie9 · 26/05/2024 21:27

Just say you are really sorry but you need to cancel your upcoming appointment as you’ll be in Ibiza on a hen do …

Yes, this.

Absolutely this.

She's behaved appallingly

ConsistentlyPeeved · 27/05/2024 10:25

Please tell us what she says! I am dying to see how she tries to wriggle out of it.

Mydahliasareshit · 27/05/2024 10:28

Well done - she has zero wriggle room now!

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