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WWYD about lying hairdresser?

488 replies

CharDee · 26/05/2024 21:16

I was bridesmaid at a wedding yesterday. The bride wanted to spend the morning with her mum and sister who is MOH and then the bridesmaids turn up at 12 for photos and to get dressed. All bridesmaids were asked to do their own hair and makeup so before Christmas I booked with my regular hair dresser for her to do my hair and makeup yesterday morning. My appointment was at 9. I have been going to the same hairdresser for the past 7 years and go roughly every 3 months for a colour and book hair/make up for special occasions because I am genuinely terrible at styling my own hair! It’s something that she knows and often jokes about! I also don’t own much makeup as I don’t wear it often.

On Friday night just after 11 I got a message from my hairdresser to say it was her husband messaging and that she was currently in a&e very unwell, would likely be there for hours as she hadn’t been seen yet and she needed to cancel my appointment. Obviously I replied and thanked him for letting me know and sent my well wishes.

Being ill is completely unavoidable and although it inconvenienced me, I was more concerned about her health. The late hour meant that I couldn’t get in touch with anyone else and even though I did call a few local salons as soon as they opened on Saturday morning, the only appointment was one late in the afternoon.

I managed to do my own hair, just straightened it and put a nice clip in. I put a bit of makeup on but it didn’t look that good! The other bridesmaids are completely different skin tones so they were able to help a little. I felt a bit rubbish but had a good time anyway, just didn’t feel very special! I have very low self esteem at the moment and felt so washed out standing with the stunning bride and beautiful bridesmaids. It really hasn’t helped.

Whilst waiting for the reception I was on instagram and saw a friend’s story. She had gone on her hen do abroad that morning. She shared photos of the airport which were from 6:30 in the morning and she’s there with all her friends all posing with drinks. My hairdresser was one of them. It’s definitely her and we have both spoken about hen do friend being a mutual friend. I went on to friends Facebook profile and saw they’d all been for a meal and then stayed in an apartment the night before and hairdresser was in the photos but not tagged. There was a video of the hen doing something that was posted at 11:30 and hairdresser is there in the background laughing with someone else. In the actual video the hen said something about it being nearly midnight and how she needed her beauty sleep.

I paid a 50% deposit for my appointment and in the message her husband said that she would transfer the deposit to my next appointment which is booked for a few weeks time for a colour. I am a regular customer and this appointment was made months ago. If she had double booked herself and said she had this hen do then I would have understood and had time to book elsewhere. Instead she has lied about it and left me completely stuck.

Would you contact her when she’s back from the hen do and ask her about it? Would you cancel the upcoming appointment? Would you just let it go?

I’m trying to work out a scenario where she hasn’t lied but she was hardly going to be able to do my hair whilst on a flight to Ibiza even if she wasn’t ill.

OP posts:
Cascade39 · 02/06/2024 11:55

CharDee · 29/05/2024 09:06

I didn't pay by credit card so am not protected that way. She's posted that she won't be looking at her messages until she's back so there's no point me messaging again for the refund. I'll wait and see if she gets in touch on Saturday and if not message Sunday. After I get the money back I will let her know personally how shitty I think she's been before leaving a review.

Spoke to DH about Emma and he spoke to DN who is going to talk to Emma today.

Any update from the hairdresser?

Jilky · 02/06/2024 23:45

Find a new hairdresser & dump her. No hairdresser has ever asked me for a deposit! Get rid

Jilky · 02/06/2024 23:46

BUSI

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WaltzingWaters · 03/06/2024 06:20

Did you get your deposit back OP? Please update when you speak to her again.
Hope you’ve got your money back from her and hope you find a much better and more trustworthy hairdresser/stylist.

Helen1625 · 03/06/2024 19:18

I've been following this thread and am disgusted on your behalf the way the hairdresser has behaved. Firstly thinking it was acceptable to lie about being in A & E and then by her casual and brazen response to your request for a refund, knowing that she'd been caught out in her lie. I hope she was much more embarrassed than her response suggests.

Hope you've now got your money back.

CharDee · 03/06/2024 19:58

Sorry for the late update.

I won't go too much in to the Emma thing but her and DN had a bit of a falling out over it. I think it will blow over and the falling out is more over Emma's reaction to DN than her "feelings" towards DH. DH feels awful but DN has assured him that he definitely hasn't done anything inappropriate and Emma has form for this kind of thing where she "falls in love" with someone and becomes infatuated with them. We're just following DN's lead and she knows we are here for her.

And now the hairdresser...

So I sent her a message on Saturday and asked her to send the money by the end of the day. She replied and said that the deposit for my future appointment wasn't refundable as I was cancelling it but due to her "unfortunately having to cancel".

I replied advising her to reconsider as it was clear that she had lied about the cancellation and I had screenshots to prove this.

The money was in my account not long after. I have left a review saying how disappointed I was that after 7 years she treated a customer in such an unprofessional manner by lying, getting caught in the lie and leaving me with no time to get an alternative hairdresser/mua for an important event after booking in advance.

I've seen someone ask in our local Facebook group for a hairdresser and someone recommended her and DN has commented what she did and there were a few comments saying how awful it was.

Not a dramatic update and I'm sad that there hasn't even been an apology or any recognition of what she's done but I've got my money back which is the important thing.

OP posts:
WimpoleHat · 03/06/2024 20:01

So glad you got your money back! What a chancer she is. Well done for standing up to her….

LizzieBennett73 · 03/06/2024 20:03

I'm genuinely appalled that she knew she couldn't make your appointment, knew you well and still did it anyway knowing it was for a special occasion.

Word of mouth soon gets round.

FlipFlop1987 · 03/06/2024 20:04

And the further CF even tried to keep your deposit for your future booking! No shame

Helen1625 · 03/06/2024 20:11

Glad you've got your money back, thanks for updating.

I cannot believe she had the audacity to try to keep part of the deposit and hasn't even apologised for letting you down!!

She is one cheeky mare!

Well done for standing your ground and following up by posting a factual review.

CJ0374 · 03/06/2024 20:25

I'm glad you got your money back OP. What a CF! I do hope she is on MN or has a friend that recognises her dreadful behaviour. You deserve better and will find someone else.

CharDee · 03/06/2024 20:29

Sorry just realised I've cut off some of my post somehow!

And now the hairdresser...

So I sent her a message on Saturday and asked her to send the money by the end of the day. She replied and said that the deposit for my future appointment wasn't refundable as I was cancelling it but due to her "unfortunately having to cancel" she was willing to refund the deposit for the missed appointment instead of putting it towards my next appointment which isn't something she would usually do but appreciates that it was inconvenient for me

OP posts:
Blahblahblabbaba1 · 03/06/2024 20:30

The CF! I hope you review her on both Google and Facebook. No creeping away from it then.

BirthdayRainbow · 03/06/2024 20:37

Well that changes the update🙄

LordSnot · 03/06/2024 20:41

Hang on, she said she would refund it and then you asked her to reconsider?

FuckoffeeBeforeCoffee · 03/06/2024 20:41

She's an absolute cunt.

Blahblahblabbaba1 · 03/06/2024 20:43

She paid a deposit for the fake excuse cancelled appt and a future appt, so I read it that the hairdresser agreed to refund the first but not the second and then reconsidered after viewing the screenshots.

LordSnot · 03/06/2024 20:45

Blahblahblabbaba1 · 03/06/2024 20:43

She paid a deposit for the fake excuse cancelled appt and a future appt, so I read it that the hairdresser agreed to refund the first but not the second and then reconsidered after viewing the screenshots.

Ah I see now, thanks. Good result.

Pillowface1 · 03/06/2024 21:11

Well done for posting that review.
She behaved very poorly and is not dependable.

Oblomov24 · 03/06/2024 21:42

Wow. That had escalated it to new heights.

KK42S · 03/06/2024 21:49

It was a bit more "inconvenient"!! Having to do your own hair and make-up for a wedding, that you had planned ages in advance, when she only gave you a few hours warning.

Wow, she really is one for minimalizing her own behaviour isn't she.

Whatineed · 04/06/2024 05:59

Hopefully there were some other great recommendations on the hairdresser FB question that you can use too OP!

Glad you got your money back. Cancelling well in advance means she can fill her appt space surely? I bet she's just having cash flow problems after the big trip. But that's not your concern! How can she even have the gall!

Hope you find a nice hairdresser!

Alwaysalwayscold · 04/06/2024 07:20

Glad you got your money back OP.

Just ask DN not to start a hate campaign online or she will end up getting herself in trouble.

SecretSoul · 04/06/2024 07:29

Well done OP - and thanks so much for coming back to update.

Stick to factual comments about what happened rather than any negative comments about her character and she won’t have a leg to stand on to raise any dispute. People are entitled to know what happened because she could easily do it to someone else.

Well done for standing up to her!! Great outcome.

Strictlymad · 04/06/2024 09:59

’her unfortunately having to cancel’ ‘appreciate it was inconvenient’ I’m not normally one for blabbing in public but blimey she is taking no blame as isn’t sorry in the slightest! Deffo inform others where appropriate to be wary!