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WWYD about lying hairdresser?

488 replies

CharDee · 26/05/2024 21:16

I was bridesmaid at a wedding yesterday. The bride wanted to spend the morning with her mum and sister who is MOH and then the bridesmaids turn up at 12 for photos and to get dressed. All bridesmaids were asked to do their own hair and makeup so before Christmas I booked with my regular hair dresser for her to do my hair and makeup yesterday morning. My appointment was at 9. I have been going to the same hairdresser for the past 7 years and go roughly every 3 months for a colour and book hair/make up for special occasions because I am genuinely terrible at styling my own hair! It’s something that she knows and often jokes about! I also don’t own much makeup as I don’t wear it often.

On Friday night just after 11 I got a message from my hairdresser to say it was her husband messaging and that she was currently in a&e very unwell, would likely be there for hours as she hadn’t been seen yet and she needed to cancel my appointment. Obviously I replied and thanked him for letting me know and sent my well wishes.

Being ill is completely unavoidable and although it inconvenienced me, I was more concerned about her health. The late hour meant that I couldn’t get in touch with anyone else and even though I did call a few local salons as soon as they opened on Saturday morning, the only appointment was one late in the afternoon.

I managed to do my own hair, just straightened it and put a nice clip in. I put a bit of makeup on but it didn’t look that good! The other bridesmaids are completely different skin tones so they were able to help a little. I felt a bit rubbish but had a good time anyway, just didn’t feel very special! I have very low self esteem at the moment and felt so washed out standing with the stunning bride and beautiful bridesmaids. It really hasn’t helped.

Whilst waiting for the reception I was on instagram and saw a friend’s story. She had gone on her hen do abroad that morning. She shared photos of the airport which were from 6:30 in the morning and she’s there with all her friends all posing with drinks. My hairdresser was one of them. It’s definitely her and we have both spoken about hen do friend being a mutual friend. I went on to friends Facebook profile and saw they’d all been for a meal and then stayed in an apartment the night before and hairdresser was in the photos but not tagged. There was a video of the hen doing something that was posted at 11:30 and hairdresser is there in the background laughing with someone else. In the actual video the hen said something about it being nearly midnight and how she needed her beauty sleep.

I paid a 50% deposit for my appointment and in the message her husband said that she would transfer the deposit to my next appointment which is booked for a few weeks time for a colour. I am a regular customer and this appointment was made months ago. If she had double booked herself and said she had this hen do then I would have understood and had time to book elsewhere. Instead she has lied about it and left me completely stuck.

Would you contact her when she’s back from the hen do and ask her about it? Would you cancel the upcoming appointment? Would you just let it go?

I’m trying to work out a scenario where she hasn’t lied but she was hardly going to be able to do my hair whilst on a flight to Ibiza even if she wasn’t ill.

OP posts:
Ifihadamagicwand · 29/05/2024 09:06

Petesbowtie9 · 26/05/2024 21:27
Just say you are really sorry but you need to cancel your upcoming appointment as you’ll be in Ibiza on a hen do …

this is great , without the’ sorry’. She was clearly trying to avoid the bad review but how could she have left her work appointments so late to cancel?
sorry this was stressful for you, I would get my money back and tell her you know all about it (social media let the cat out of the bag), I couldn’t sit there having my hair done after that !

HelenHen · 29/05/2024 09:19

Sorry you're feeling so rubbish about yourself OP. I went to a wedding last summer, just me and the kids, with no time to get ready. I had a pretty dress but my hair was awful and I felt frumpy and ugly all day. I really hate the pictures.

Wait til you get your money back and plaster reviews everywhere.

Also Emma should no longer be welcome at your house. DH needs to take this seriously and take a step back, or he will find himself in all kinds of trouble.

Codlingmoths · 29/05/2024 09:43

You know what op? This is fantastic boundaries, clear refusal to accept someone selfishly fucking you around, so if this is you feeling really low then I imagine you feeling a bit stronger must be bloody amazing.

Interested in this thread?

Then you might like threads about these subjects:

BlueFlowers5 · 29/05/2024 10:05

She could have given you notice that she wasn't available for your wedding booking. You maybe could consider taking her to the small claims court but at the very least ask her for the deposit back.

When the deposit is back in your account safely, check that the date was the same then let her know that you won't be coming back plus what you think about her not giving you enough notice to book someone else for the wedding.

Gonnagetgoingreturnsagain · 29/05/2024 10:15

Suchasonganddance · 29/05/2024 08:32

Awful experience for you with the hairdresser. If you paid deposits by credit card, can’t you now put retrieval of funds in the capable hands of card issuer and save yourself having to deal with this shabby woman personally?

I’d be the same as a few others here. No way would I want a text or phone convo so hairdresser can try to lie her way out again.

The thing which irritates me more here and has done in the past is it’s not easy to just find a good hairdresser. My current one is great, she repaired my hair from when it was damaged and recently has said to me she can’t believe the condition it’s in now compared to when I first saw her. It does look good. When I visited her salon though initially I walked in on a busy Saturday and even casually asked if they were good and got a resounding friendly yes from her clients there! Who’ve been going there years. It’s such a personal relationship.

DuckbilledSplatterPuff · 29/05/2024 11:33

If you are feeling low. Don't take a telephone call from the Hairdresser OP.

She can say what she wants to say by text. and you don't know what her response will be yet.

And I hope it;s polite and that it is confirming your refund and hopefully an apology too.

That's all you need from her.

But a call might not go well if she's trying to justify herself and thinks she has nothing now to lose and might make you feel worse which you just don't need atm. And then you have no proof.

If you do get a mean text denying refund you can use it to report them to trading standards.

Dakotabluebell · 29/05/2024 11:43

Wow she won't have many clients left if she thinks this is ok

Nonewclothes2024 · 29/05/2024 11:50

CharDee · 28/05/2024 18:44

Still no refund. I'm not expecting to hear from her until she's back. If I haven't had anything from her by Sunday I'll message again. And then I'll be sure to leave a factual review.

She will definitely be looking at her messages.
She could refund you in 30 seconds on a banking app on her phone.

Goodtogossip · 29/05/2024 12:00

Message her saying 'I'd like to cancel my next appointment with you on xx & would appreciate the deposit being returned today please. Hope you enjoyed the Hen do in Ibiza, I enjoyed the wedding yesterday & managed to do my own hair & make up. My bank details are xx'. Leave it at that.

NotSorry · 29/05/2024 15:34

Goodtogossip · 29/05/2024 12:00

Message her saying 'I'd like to cancel my next appointment with you on xx & would appreciate the deposit being returned today please. Hope you enjoyed the Hen do in Ibiza, I enjoyed the wedding yesterday & managed to do my own hair & make up. My bank details are xx'. Leave it at that.

She already did

PracticalLady · 29/05/2024 16:23

She is not very clever if she thought you wouldn't find out, maybe she just doesn't care. I would cancel your appointment and ask for your money back, then find someone else to cut your hair. Hopefully she will get the message and maybe even feel guilty, if she happens to have a conscience.

DirtyDensDog · 29/05/2024 16:26

PracticalLady · 29/05/2024 16:23

She is not very clever if she thought you wouldn't find out, maybe she just doesn't care. I would cancel your appointment and ask for your money back, then find someone else to cut your hair. Hopefully she will get the message and maybe even feel guilty, if she happens to have a conscience.

She already has.

FatAndFiftySomething · 29/05/2024 18:25

It’s so disappointing isn’t it, when people show themselves time and time again (different people, I’m talking about so many threads not just this one) that they’re just shoddy people. It’s honestly enough to make me think ‘fuck all of you’ and go and live in a secluded area.

HamptonWishList · 29/05/2024 19:11

Tdcp · 29/05/2024 08:24

I think there is some confusion over which details are which. People can only pay in to an account with the sort code and account number, no one can remove funds with this information. The long card number, expiry date and security code are the details needed to remove funds, anyone can remove money from an account with those details.

@Tdcp

There is no confusion. Previous poster @Theredoubtableskins said adamantly in capital letters NO ONE CAN DO ANYTHING WITH THEM. Bank details are to receive payments. That’s it. No risk as an individual.

I am taking just about bank account number and sort code and saying that it is wrong (very wrong) to say that with just those details it doesn't put you at risk of fraud.

There many different types of fraud that you are at risk of if someone has only your name, your bank account number and sort code.

I'm not ultra-scam aware but am really shocked by the low level of fraud awareness on here. I guess that is how fraudsters work though because many people aren't aware.

Money laundering is an obvious example - paying in money to your account 'by mistake' and getting a refund out.

Another is phishing - it puts a potential phisher in a much stronger position to fool you that they are actually your bank if they contact you with a scam text/call/email if they have your bank details. The mark is more likely to believe it really is the bank.

They can use your bank information as a guarantor for their new application for a bank account or loan in your name.

It literally is a moment of googling to find tons of examples. Here is one page with a list of some of the frauds that just bank account details (not a card number) are used for.

https://www.aura.com/learn/what-can-someone-do-with-your-bank-account-number

What Can Scammers Do with Your Bank Account Number?

Scammers can do serious damage with just your bank account number. Here’s what to do if someone has access to your bank account.

https://www.aura.com/learn/what-can-someone-do-with-your-bank-account-number

Fraaahnces · 31/05/2024 10:07

I would make it very clear in your review that you really resent that your cancelled booking deposit helped pay for her hen’s do holiday.

T1Dmama · 31/05/2024 10:19

How did DN’s talk with Emma go ?

T1Dmama · 31/05/2024 10:20

how did DN’s talk go yesterday with Emma @CharDee ?

AlexiaH · 01/06/2024 19:40

I’m a Hairdresser myself! I think it’s disgusting and you do need to address it with her. So wrong on so many levels from lying about her health, getting her husband to message you and cover for her. She has no morals. What kind of souless person pretends to be in A&E and lies about their own health. Obviously up to you what you do BUT I would cancel all future appointments with her. She’s taken you for an absolute mug and I wouldn’t be able to look her in the face again nevermind give her my £ for her services. She didn’t forget your appointment she just wanted to go on a jolly. All she had to do was message and apologise and be honest, but she has no morals or manners. I’d tell her that and then bin her off for good cheeky cow.

Cheekydachshundlover · 01/06/2024 20:16

I’m a hairdresser myself and yes we get bookings way in advanced because people want them booked in but sometimes in life we get invited to things as well. The best thing is to be honest with our clients and this hairdresser has not done that, she is very naive to think you wouldn’t see she’s on a hen with the power of social media. Really bad behaviour sorry you felt crap at the wedding but I’m sure you looked lovely. Update us on what you did in the end? I’d love to know what she says.

ineverknowwhatusernametouse · 01/06/2024 20:21

CharDee · 29/05/2024 09:06

I didn't pay by credit card so am not protected that way. She's posted that she won't be looking at her messages until she's back so there's no point me messaging again for the refund. I'll wait and see if she gets in touch on Saturday and if not message Sunday. After I get the money back I will let her know personally how shitty I think she's been before leaving a review.

Spoke to DH about Emma and he spoke to DN who is going to talk to Emma today.

Oh my gosh I need an update about the Emma situation please!

Annanirvana · 01/06/2024 21:43

Perfect answer 👏👏👏

Coco1379 · 01/06/2024 21:50

I’d tell het you want a refund and will not be using her services again. She let you down on a very important occasion. No second chances for liars

BlueInk1234 · 01/06/2024 22:01

CharDee · 26/05/2024 21:16

I was bridesmaid at a wedding yesterday. The bride wanted to spend the morning with her mum and sister who is MOH and then the bridesmaids turn up at 12 for photos and to get dressed. All bridesmaids were asked to do their own hair and makeup so before Christmas I booked with my regular hair dresser for her to do my hair and makeup yesterday morning. My appointment was at 9. I have been going to the same hairdresser for the past 7 years and go roughly every 3 months for a colour and book hair/make up for special occasions because I am genuinely terrible at styling my own hair! It’s something that she knows and often jokes about! I also don’t own much makeup as I don’t wear it often.

On Friday night just after 11 I got a message from my hairdresser to say it was her husband messaging and that she was currently in a&e very unwell, would likely be there for hours as she hadn’t been seen yet and she needed to cancel my appointment. Obviously I replied and thanked him for letting me know and sent my well wishes.

Being ill is completely unavoidable and although it inconvenienced me, I was more concerned about her health. The late hour meant that I couldn’t get in touch with anyone else and even though I did call a few local salons as soon as they opened on Saturday morning, the only appointment was one late in the afternoon.

I managed to do my own hair, just straightened it and put a nice clip in. I put a bit of makeup on but it didn’t look that good! The other bridesmaids are completely different skin tones so they were able to help a little. I felt a bit rubbish but had a good time anyway, just didn’t feel very special! I have very low self esteem at the moment and felt so washed out standing with the stunning bride and beautiful bridesmaids. It really hasn’t helped.

Whilst waiting for the reception I was on instagram and saw a friend’s story. She had gone on her hen do abroad that morning. She shared photos of the airport which were from 6:30 in the morning and she’s there with all her friends all posing with drinks. My hairdresser was one of them. It’s definitely her and we have both spoken about hen do friend being a mutual friend. I went on to friends Facebook profile and saw they’d all been for a meal and then stayed in an apartment the night before and hairdresser was in the photos but not tagged. There was a video of the hen doing something that was posted at 11:30 and hairdresser is there in the background laughing with someone else. In the actual video the hen said something about it being nearly midnight and how she needed her beauty sleep.

I paid a 50% deposit for my appointment and in the message her husband said that she would transfer the deposit to my next appointment which is booked for a few weeks time for a colour. I am a regular customer and this appointment was made months ago. If she had double booked herself and said she had this hen do then I would have understood and had time to book elsewhere. Instead she has lied about it and left me completely stuck.

Would you contact her when she’s back from the hen do and ask her about it? Would you cancel the upcoming appointment? Would you just let it go?

I’m trying to work out a scenario where she hasn’t lied but she was hardly going to be able to do my hair whilst on a flight to Ibiza even if she wasn’t ill.

That’s awful, what an unprofessional hair dresser! I’d defo leave a bad review even if she refunded both deposits.

LubyLooTwo · 02/06/2024 05:20

Say you want a refund for the deposit then ask her around for next appointment. Tell her how annoyed you were with the cancellwd appointment, then show her the pics and dispense with her services there anx then.

Pillowface1 · 02/06/2024 07:56

Anyone would be upset to be cancelled last minute and lied to.
I really hope you leave a factual full review.
I wouldn't risk booking an appointment like that with such a dishonest liar.
Small claims court is a great way to recoup money like this.
Hope you feel much better soon.

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