Thank you everyone. It's definitely been a good day for her. She was adamant that she was getting all fails.
My recent experience of the NHS is not great, A&E was definitely understaffed and not enough cubicles. They had some strange practices as well. Every few hours, they took a role call to see who was still there, they also discussed patients in the waiting area, and allowed people with potentially life threatening issues (chest pain, cellulitis, bleeding that refused to stop), to leave the department without treatment. This was after 7 hours of waiting following triage.
After 9 hours, a clinician went around the waiting room taking everyone's blood pressure, When he had done everyone there was a shift change, and two clinicians sat in the waiting room and started at the top of the list working their way down to do the exact same thing again. I was sleep deprived so did ask why, and on being told that it was to check no-one was going to die, I replied that they had lasted 9 hours without being seen, I'm sure they won't have died in the half hour after they had last been checked. I also asked why it took two to do the job then, when earlier one person had managed it without making sick and injured people move.
Honestly, it was absurd, like some dystopian farce. This is the only hospital with a night A&E for four large towns and it was ridiculous. I did feel sorry for the night staff, they didn't have enough resources to actually treat patients, not even in a patch them up, send them off to come back another time.
Dd should have been seen in fracture clinic within 72 hrs, when she called them after that time, she was asked if she was still in pain, and want to be treated. I called the following day as still not heard and was told that the GP had sent an incorrect referral, then I was told that the care plan had been changed, I asked why the patient hadn't been involved in decisions about their care. As soon as I mentioned going private, they found dd an appointment with a trauma doctor for 8 days after the injury had happened in A&E. We are 3 weeks from when it happened with no idea of what she's done or what treatment she needs, the only reason anything has happened at all is because I've been quite robust and insistent.
The system is broken.