What companies give the best and worst customer service?

[Crimples]

Imho some of the best: Amazon, Argos, Naked Wines, Skinnytan, AO, EE.
All great, no quibbles, friendly and helpful.

Worst: Sports Direct, Holland & Barrett, Zara.

And BT Openreach are consistently abysmal. Never again.

Tesco has been fantastic. We've had our weekly delivery slot throughout the year with very few items missing/poor quality products but when there has been an issue we've been refunded without any quibble. Drivers are always lovely too.

Timpsons are lovely

Boden and Ocado are excellent. Lookfantastic is absolutely dreadful. Look at their Instagram for proof.

Best - by a mile - Tesco and Amazon.

Worst - BT

John Lewis/Waitrose are superb.

Wouldn't touch virgin with a barge pole after they held onto thousands of pounds from our cancelled holiday and had no customer service whatsoever

Best - Baker Ross, I had an issue with a product and they responded to my email and a replacement dispatched the same day.
The small businesses I have used have all been great.

Worst- Very, I stupidly purchased from them because it was the cheapest for that item. Took over a month for it to arrive despite numerous phone calls, thier customer service line is awful.

L'Occitane - I went in to the store get some more of thier shower oil. I was completely blanked by the shop assistant when I said hello. Picked up what I needed and went to the till at which point the shop assistants both ran off to fawn some other lady who just walked in. Very wierd, must not look posh enough for them. I walked out.

Royal Mail and good if you have insured parcel correctly and can wait a few weeks for the refund.
TalkTalk are awful - when I moved house and kept my contract they still kept my account live for the address I had moved out of - Nihhtmare.
Amazon are great
Sainsbury’s bank can be ok once you speak to the correct person. I once had the person I complained about call me up to convince me to close the complaint about him before it had been submitted? He was the one who composed the complaint and he was calling me to push me in to dropping it. Now I think they play the call back when they are training new call centre employees what not to do! His manager I said he was intimidated by me - I asked her why did he call me back then to try and convince me not to log complaint. (I think he wrote down my contact details after I passed security questions, not sure how else he accessed my number?)
Morrison’s are impossible to get a hold of

Best - Amazon, Plusnet

Worst Boots - never any staff and there was the taping make-up off because it wasn't "essential" in the first loockdown. Superdrug is much better.

Morrison's are the absolute fucking worst. I have an ongoing complaint with them - been trying to get somewhere since August. Nothing. Even went through Resolver. They are the epitome of a massive corporate bunch of cunts who hate customers and only care about money. I will never set foot in a Morrison's ever again.

Best Amazon
Worst Zara. I don’t shop there any longer.

Best - Argos! And defo Amazon

Joules are amazing.
Vodafone aren’t bad for a phone company.
United Airlines are awful.

John Lewis, Tesco and Waitrose are always good for me.

Agree that BT are absolutely awful.

Bought a birthday present from Canada Goose recently and their customer service was the worst I've ever experienced.

Waterstones..

I'm a teacher and when 8 months pregnant I went to buy a book I was using to teach that week.. I'd had to order it to be collected in store. Had DS1 with me in the pushchair (he was only 1).

anyway it was really busy because there was an author book signing but ended up getting the book. Went to another shop and went to put something else in the basket under the pram... noticed the book was gone!! Retraced my steps and couldn't find it, went back into the store in case it'd fallen out there..asked at the till if it had been handed in.. no sign!

I promptly burst into tears (pregnant and hormonal!) and the lovely lady behind the till took me to the cafe, got me a coffee and a biscuit for the bairn then managed to locate the book at another store and arranged for it to be delivered to my local store the next day so I would have it in time for teaching on the Monday! And all of this was without charge!

It's the loveliest and most unexpected customer service I've ever had!

Worst call line- BT. On hold for 1.5hrs which then cut off! Next day, another 1hr 15min till someone picked up! No live chat either.

Mammyloveswine that's a lovely story, well done Waterstones!

I’ve lost all faith in John Lewis customer service over the last three weeks. They are still investigating the fact I received an empty envelope from Hermes rather than the AirPods I ordered 🤔

I’m sure it’s going to be too late to get a replacement even if they agree to it now. If I’d have known they used Hermes I would have click and collected!

I've found Lego , Hexbugs and Leapfrog all very good replacing missing / broken pieces well.

Best: Amazon (I want to dislike them but they're very good at what they do) and Halfords

Worst: Boots. I ordered a click and collect order to my local store, heard nothing more from them and when I went to try to collect it, I was rudely informed that they haven't been doing click and collect there since March 🤷🏻‍♀️. I got a refund, but it was a gift and meant I was late with a replacement.

Ooh l like this thread!
I was mega impressed with Amazon last week, dropped the parcel off at Hermes drop off and the refund was issued within a couple of hours so no worrying about if it got back or not. Tesco always good if any issues with shopping after it has been delivered.

Not a fan of Sky to be honest and had nightmares with LNER trains lately too.

I’ve got to say Virgin and O2 awful experiences.

I don't like CurrysPCWorld. They never have even the most straightforward things in stock and they take a week to get them in. Also, every time I've been asked to give a phone number we've then been plagued with scan calls from India. I'm convinced they harvest data and sell it on. It even got to the stage where we could predict the calls - landline, never gave number out - and I reported them to the Information Commissioners Office.

We only go there to look at products then buy next door from Argos or order somewhere that does next day delivery online. From what I can tell, they hold absolutely no stock. Even dead simple stuff like a cheap, Samsung tablet. Unbelievable.

Sainsbury’s online have been terrible of late. My last five or six orders have been full of short dated or out of date produce or missing items. The last straw was my most recent order that had all my fridge stuff missing - about £15 worth so not a huge amount. They messed me around so much it took me 2 hours of phone calls to even be offered a refund and they seemed to think I’d got it and was attempting to steal it. The shop had all our Christmas wine and champagne in it - surely if I wanted to steal stuff it would be ££££ of booze rather than £15 of cheese, milk and yoghurts!

They’re dead to me now.