Amazon have stolen my money...

[MaryPoppinsPenguins]

DH and I ordered a laptop for DD’s birthday. It was ‘Amazon’s choice’... we did research and it was about £10 cheaper from amazon plus we have prime so free delivery.

Today they delivered the ‘laptop’

It’s signed for, definitely in a laptop shaped box.. but includes a hell of a lot of packaging and a ‘box o baubles’ a very cheap strip of Christmas decorations. About the size of a pint glass. Very disguised in obvious laptop shaped box. We’ve never ordered this!

If you go on to amazon it says ‘this was handed to resident’ re the laptop.

So as long as they hand you a Box it doesn’t matter what’s in it???

Apparently there’s nothing I can do.

Wtf??

I would be pretty pissed off if I had lost £400 to Amazon, OP doesn't know if she will get it back. I was pretty pissed off when Asda made an error and it took weeks to sort out and lots of time on the phone and that was £120.

I can't believe how abusive some posters are being on here. OP is upset because through no fault of her own her nice plans for her dd are spoilt. Doesn't matter how much the thing cost, it's the anticipation of seeing their happy face.

OP just keep on at them, there will be a way for them to verify where/when the item has been substituted and you'll get your money back eventually. Hope the replacement arrives on time and dd has a lovely birthday!

I have had many items I’ve ordered hit by delay, both understandable (snow storm, I live in the US) and unexplainable (lost package). I have learner that if it is imperative that I have to have something by a certain time, I should order with time to spare for error/accident/act of god. Otherwise I should buy from an ordinary shop where I can hold it in my hands. I dont mean to patronise, but if its important, you have to build in contingencies. Its helpful to teach children that too. My dc have had missing birthday and christmas gifts and havent decided I was a worthless parent as a result, they practiced their patience and were happy to recieve the gift in the end.

I am struggling to understand your reaction to this.

Disappointing and frustrating it may be but Amazon will sort it out so making a drama out of it is a waste of time and energy.

They have not stolen your money. It is a mistake and they will put it right. Keep some perspective and don’t be rude and unpleasant. It’s a laptop and a birthday, not the end of the world.

OP, definitely call your bank in the morning. I’ve done a chargeback before and it was quicker than waiting for the company in question to get themselves into gear.

Hope it can get sorted in time for your DD’s birthday. Some of these replies are really strange, most 8 year olds would be disappointed to not have their (presumably?) main present on the day.

Amazon Will dispute the chargeback until investigation is complete and a charge back takes longer than Amazon's investigation process.

That’s assuming the investigation is carried out quickly and efficiently. Amazon don’t have to agree to the chargeback - the whole premise is that you are in dispute with the company.

I understand completely, OP. Amazon delivered my daughters birthday gift a day late and I was really cross about it. I called and they refunded the expedited shipping costs that is paid for, and gave me free Prime membership for a month. The gift was only $100 but that’s not the point, is it? You organized a lovely birthday surprise for your child and it’s been ruined. That’s crappy. You’ll get your money back, I’m sure, but again, it’s not really the main point. Not sure why everyone is being so rude to OP.

^^
This! The most unpleasant of whom I have reported (timummy)

I really feel for you in this situation OP and really would hope Amazon will come good in this. I order loads from Amazon, whilst I’ve never had anything as bad as this happen, they have always had excellent customer service for problems

Good luck and have a great holiday with your lovely family

Great, so not only am I a shitty parent because I don’t see a problem with asking my kids to wait a few days for their main birthday present, I’m also a cunt because I dared to suggest the world wouldn’t end if the OP waited a few days to see what action Amazon takes. Nice, really nice.

Here’s my advice, if you don’t want opinions, don’t post on s public forum asking for opinions. Not hard really.

Posters were sympathetic at first, but it’s hard to be sympathetic when someone equates being rational and waiting for a situation to resolve as you not loving your children enough

It's probably hard to be rational when someone starts going on about how Amazon sell grips, and being told you are over reacting.

Op asked for advice, instead she got a barrage of questions and ended up repeatedly having to justify her spending choices to a bunch of people who couldn't really give a fuck and just wanted a dig at her.

Telling posters she loves her child more than they do is overreacting

So many angry posters here. MN is a really, really weird place.

Hope you get it sorted today, OP. Amazon are a shower of cunts, I gave up on them a long time ago. Not that that helps you obviously! Hope your DD has a nice birthday.

And as soon as I opened this thread I knew someone would pop up saying “amazon sell grips”. Hilarious and so original.

Hope you get this resolved OP. I would be bloody livid if this had happened to me. £10, £50, £500 it doesn’t matter how much it cost, you didn’t get what you had ordered/paid for.

Sorry you have had a hard time on here

Hope you get it sorted soon - this won't be the first time it's happened & I'm sure amazon have procedures to follow through to refund you. I'd feel as upset as you & would have done just the same as you so far. Apart from engaging with some of the twats on this thread of course.

Does it really matter what the Op spends on her daughter i cant afford to spend £400 on a biryhday but so what ? I would be worried too though its a large amout of money as an aside i can t see it being a ware house operative dh works for Tesco as an operative there is a huge amount of cctv and then they go through some sort of xray machinr on their way out and people are also randomly searched .

@AamdC

No one would care what she had spent normally. But he told another poster who wouldn't have had the spare money to replace a gift like this that her kid was "really luck, truly". In a really derogatory and sarcastic manner. She also said she must lover her child more than that poster if that poster would simply tell the child that their gift was delayed but on the way.

That's why she's getting a hard time. It's not ok to tell someone they don't love their child as much as you because they've not got the same amount of money.

@Fiffyshadesofgreymatter She was being given a hard time before that. Let's not pretend otherwise.

There are some atrocious people on this thread. They think they can be as rude as they like (who gives a shit if the OP spends £400 on their child - it’s not depriving your DC, is it?) and then froth and rage as soon as the OP snipes back. Hypocrites.

I’d be upset too. No one wants to disappoint a child (and it IS disappointing, maybe even just for the adult who had so wanted to treat their DC, but it is) and the OP currently has no assurance she’ll get her money back. If you’re telling me that the thought of losing several hundred pounds wouldn’t upset you then I don’t reckon you’re being honest.

OP, I'm sorry some people are being twats to you on here; I'm not surprised you're upset about this.
When I've contacted Amazon in the past they've been quite good because, they said, I'm "a good customer" (long term prime members and spend loads). I suspect they'll do the right thing for you also after some investigation.

All the stickers and barcodes that were on the packaging will say what was supposed to be inside; also, if there is a warehouse where this scam is going on, you won't be the only customers who have experienced this, so Amazon will know.

This thread is weird...some people have a right chip on their shoulders.