Amazon have stolen my money...

[MaryPoppinsPenguins]

DH and I ordered a laptop for DD’s birthday. It was ‘Amazon’s choice’... we did research and it was about £10 cheaper from amazon plus we have prime so free delivery.

Today they delivered the ‘laptop’

It’s signed for, definitely in a laptop shaped box.. but includes a hell of a lot of packaging and a ‘box o baubles’ a very cheap strip of Christmas decorations. About the size of a pint glass. Very disguised in obvious laptop shaped box. We’ve never ordered this!

If you go on to amazon it says ‘this was handed to resident’ re the laptop.

So as long as they hand you a Box it doesn’t matter what’s in it???

Apparently there’s nothing I can do.

Wtf??

Thanks, I don’t care if you think I’m vile though, just so you know.

I love my daughter and I wanted her to have an amazing birthday an an unfair thing has happened that puts that in jeopardy. Only on mumsnet would people tell me to get a grip if this happened... thankfully, there have been useful comments.

Is this a troll?

Buggerbrexit, prepare to fall off your seat and get your best keyboard warrior face on, she’s turning 8!

You’ve told posters you love your kids more than they love theirs, of course you need to get a grip!

It’s a material thing, it’s not what kids remember about being kids. It’s not what matters. She’s going on holiday - that in itself should make it a memorable birthday.

Ohdeardeardear... really?

Why is the OP vile? I feel like I’m reading something different to everyone else. She’s getting snippy because people are being rude!

If I had spent £400 and had the goods stolen I would be completely beside myself. If it were for my child’s birthday I would be totally gutted that the day wasn’t going to turn out as planned.

How does that make someone a troll?

She's turning 8 and you've spent £400 pounds on her?! 😮😮

I hope Amazon sort it out for you op, £400 is a huge amount of money to lose.

You seem to be antagonising on purpose. Saying you love your kids more. Wtf?

How are you going to get it through security without her seeing? Laptops, phones, iPads etc. all have to go in the scanner separately.

I'd be in a flap in this situation too. I understand that they have to investigate it but that's not helpful to you at the moment.

If you raise it with the bank, they will contact Amazon who will tell them we have told the customer to return so we can investigate.
Return to Amazon, give them the chance to investigate what happened.
They are rightfully not going to say oh ok, here's your £400 back. No company would.
So what you do is take loads of pictures for when they come back and ask you questions, repack everything and send it back.

I hope they sort it out. Photograph everything, document it all. If amazon won't resolve try your bank.

Also be aware that in an airport you have to remove laptops from bags before you get to security and put them through security separately in my experience so she will likely see it. Airport security rules will make it very difficult to sneak it on.

Oh you're on holiday this week? How did you convince the school to not impost a fine?

Savoy - I actually started a thread about how to do that before. I can’t wrap it or have it in the box.. we’re going with friends so they’re going to go through with her and then I’m going to go through with it and then wrap it when I get there. She’s having a birthday breakfast somewhere she’s always wanted to go and would never dream she was getting this gift, it will be an enourmous surprise.

The world - not really relevant, but our school don’t fine. Just lucky this time I guess.

Schools in Scotland don't fine. So up here, you can take time off!

Well, actually my 7-year-old did ask me for a laptop recently and I said, "Ha, ha, ha, no!". Obviously I realise now that this was the wrong response and I should hang my head in shame. 🤦‍♀️

Most people will tell you that Amazon are very good at resolving problems and it's extremely unlikely that the OP has lost her money. It will just take a little time to sort out. Getting het up and angry doesn't really achieve anything. Getting a birthday present slightly late isn't a huge disaster. Life goes on. Meanwhile in Yemen...

Oh Hanyu, you obviously don’t love your child enough if you weren’t willing to buy her a laptop

Your travel insurance probably doesn't cover such an expensive item anyway, so it's a huge risk to take with you!
I would just print out the page from amazon and put it in a envelope for her birthday, saying this is what we gave brought, we are waiting for amazon to deliver.

You are massively overreacting.

Amazon have stolen nothing from you. You need to look up the definition of theft. They have asked you to return the box so they can investigate.

The same happened to me last Christmas. I bought my child (who i clearly don’t love as much as you love yours) a £90 tablet and got sent a dog toy instead. Amazon sorted it out for me, and as long as you help them instead of being so ridiculous, they will sort it out for you too.

You are fucking rude though, so who knows.

Isn’t it term time?

Yes, you’re so clever and witty. You don’t know someone else’s story or why she deserves a laptop so maybe just keep your opinion to yourself?

Listen Amazon has an investigation process, open a chat or send an email but usually takes 48 hours. You can bitch and moan all You want but it has to be done.

I’ve sent an email, I’ve called and spoken to about six different people. We’ve arranged to send it bank, we’ve taken photos. We’ve checked for weight, we’re planning to raise it with the bank tomorrow, we have put in a complaint, I started a thread to get advice, I asked my mum what I should do, I text a friend about it.

Hope that covers it. Funnily enough, I didn’t assume that moaning online would sort it.

No one "deserves" an expensive gift.

That's what makes children who live in poverty say things like "maybe I don't deserve nice things". They do, but not everyone can afford it. Or they see their friends posting pictures of piles of presents on social media because their parents said "You're so good you deserve it all" and they think "am I not good".

You've told people that if they can't afford to replace the present so need to tell their child that it's on the way, then their kid is "really lucky, truly". And now you equate behaviour and circumstances with the amount a parent spends on a present.

You can spend what you like for whatever reason you like, but don't tell other people that if they can't afford to do the same then they don't love their kids.

And TheCrow - yes, it is actually term time. We have other stuff going on. I’m not worried about taking my DD’s out of school... rest easy. I’m aware they’re missing school.