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Original poster

Amazon have stolen my money...

204 replies

MaryPoppinsPenguins · 29/09/2018 23:50

DH and I ordered a laptop for DD’s birthday. It was ‘Amazon’s choice’... we did research and it was about £10 cheaper from amazon plus we have prime so free delivery.

Today they delivered the ‘laptop’

It’s signed for, definitely in a laptop shaped box.. but includes a hell of a lot of packaging and a ‘box o baubles’ a very cheap strip of Christmas decorations. About the size of a pint glass. Very disguised in obvious laptop shaped box. We’ve never ordered this!

If you go on to amazon it says ‘this was handed to resident’ re the laptop.

So as long as they hand you a Box it doesn’t matter what’s in it???

Apparently there’s nothing I can do.

Wtf??

OP posts:
Bombardier25966 · 30/09/2018 14:57

You need to get this is perspective. It's understandable that you're concerned as to how this has happened and when you'll get a refund, but equally that Amazon need to look into the issue and not issue a large refund without investigation. Have you arranged the return?

On the address label with your name and address on it there should be a weight. What is it, and does it match what you have received?

This will get sorted, but not overnight. Your daughter doesn't need the laptop whilst she is on holiday, make up a little card to show her what she'll get when she returns home.

Bombardier25966 · 30/09/2018 15:01

Looking at an Amazon label now, the weight is right at the top in the middle.

PattiStanger · 30/09/2018 15:02

I'd guess it will get sorted one way or another and while it's stresful and annoying if your dd is of an age to be getting a laptop as a present she must be old enough to understand whats happened.

Unless she's a spoilt surely she can cope with hanging on a little while for her present

Interested in this thread?

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Christmas General shopping
Windmillsinsummer · 30/09/2018 15:02

Email [email protected] include link to this thread with full details. They will then pass it to the executive customer service team.

adaline · 30/09/2018 15:25

And also, why should my daughter have to understand?

Because these things happen. Surely she's old enough to understand that not everything works out all the time? She can wait a week or so for her present, it won't kill her!

BookMeOnTheSudExpress · 30/09/2018 15:29

As you said, as far as the company are concerned, you could be pulling a fast one. I bet Amazon, precisely because of their no-quibble-refund policy, (especially with the "it's broken, never mind, keep it and we'll send another") get scammed loads.

You've not scammed them, there's been a mistake. They'll look into it and your daughter will get her present. Mistakes happen. Nobody died.

QueenOfIce · 30/09/2018 15:38

Some people are so patronising, the op has spent £400 on a gift for her daughter in good faith it would be delivered on time. What she received wasn't what she ordered so now not only does she have to prove she's not pulling a fast one her daughter is without her birthday gift. I'd be furious!

Why should a child understand? to some families birthdays are important though it seems to be on MN birthdays are not to be celebrated and if you get upset about anything to do with them you are a drama queen who needs perspective. Fuck off with your patronising comments.

I really hope they get it sorted op and I hope your daughter has a lovely birthday despite this.

sleep5 · 30/09/2018 15:44

Probably a dodgy courier or sorting centre - they're strict on searching staff in their warehouses, so unlikely to be stolen there.

Just keep on it - they have to go through their set routine for stolen high value goods. You'll get your money back eventually. If you don't get anywhere with Amazon then raise a case with your bank. Also contact the consumer columns in newspapers - The Guardian and Telegraph are good ones to start with - tell Amazon if you're doing that as it may raise the priority of your case.

TaliZorahVasNormandy · 30/09/2018 15:53

See if you can raise a Visa dispute, as the goods arent what you ordered.

Yogagirl123 · 30/09/2018 15:53

You poor thing, I can understand your frustration, it’s an awful lot of money and just hassle you don’t need.

Try not to worry, I hope Amazon will sort it out ASAP for you and that your DD has a laptop and a happy birthday.

BuggerOffAndGoodDayToYou · 30/09/2018 15:56

A friend of mine had the opposite happen to her. She ordered a few items which altogether added up to around £100. I was with her when she received the box and opened it. Inside were some high end items including small but expensive electronics but in the boxes of the cheaper items she had ordered. Obviously an attempted theft by a warehouse employee that went wrong. My friend contacted Amazon, returned the items and was thanked with a decent sized voucher.

adaline · 30/09/2018 15:58

Why should a child understand?

Because if she's old enough to receive a laptop, she's old enough to understand that, as disappointing as it is, these things happen sometimes. It's nothing to do with not celebrating birthdays (no idea where you got that bollocks from), but to do with understand that things don't always work out the way we want, birthday or not.

I had plenty of birthdays as a child where I couldn't get my present right away for whatever reason. I got a card telling me what I was going to do or receive, and that was just fine. My birthdays weren't ruined because I had to wait a week or so!

ashtrayheart · 30/09/2018 16:01

I hope you get it sorted OP. And Hmm to all the posters who would allegedly accept this situation without so much as a groan.

Fiffyshadesofgreymatter · 30/09/2018 16:05

@MaryPoppinsPenguins

I ordered a bunch of Lego for my son's 7th birthday. It arrived late. He understood and it didn't ruin his birthday because I teach my children that birthdays aren't about getting presents. It's quite disgusting that you told another poster "maybe we don't feel the same about our children" as if we don't love our children as much as you because we teach then not be be materialistic? I think you need to calm down and realise that these things happen. You obviously havnt learned that lesson so it's actually a good thing that at least your daughter will.

IHopeYouStepOnALegoPiece · 30/09/2018 16:34

I came on to say We had the same issue and I managed to get it resolved easily by contacting a particular person but your “perhaps we don’t feel the same way about our children” is fucking shitty and you can crack on on your own now. You actually think that’s an ok thing to say?

Buggerbrexit · 30/09/2018 17:47

OP I hear amazon sell a great variety of grips. If you ask nicely to might send you one as from your comments it sounds like you need it.

Furiosa · 30/09/2018 19:10

There's a lot of die hard amazon fans on this thread Confused

PinkSparklyPussyCat · 30/09/2018 19:32

Amazon aren't always as helpful as some of the people on this thread seem to think. One of their useless delivery drivers decided to deliver to a neighbour, despite there being someone in. The problem was he was too lazy to put a card through the door so DH contacted Amazon on live chat to find out which neighbour it had been delivered to and they told him he would have to check with all the neighbours as they didn't know.

I took over the live chat and laid into them and threatened to escalate the complaint and suddenly they had the address. Why they couldn't have given it to DH when he asked politely I don't know.

I hope you get this sorted OP, why should you be out of pocket because of an issue caused by Amazon?

Original poster
MaryPoppinsPenguins · 30/09/2018 22:03

BuggerBrexit - you think the response to ‘someone’s stolen my laptop’ is ‘you need to get a grip?’

I wish I had your bank balance 😂

OP posts:
Original poster
MaryPoppinsPenguins · 30/09/2018 22:09

Thank you for all the helpful replies... DH is going to raise it with our bank.

And as for DD being spoilt Hmm she doesn’t know she’s getting a laptop. It was a surprise. And of course, no one died. But it is bloody annoying and I’m upset that this has happened.

We’ve ordered her another one and hopefully amazon get their act together or we get our money back another way.

She’s a really good girl, she deserved a lovely surprise.

OP posts:
IloveJudgeJudy · 30/09/2018 22:12

I do think you're being a tad over-dramatic, OP. We've had a couple of mis-deliveries over the years and it's always been resolved. I put it to you that if your DD is old enough to receive a fairly expensive laptop for her birthday then she's old enough to understand that things sometimes can go wrong. The best laid plans... She surely won't want to be on the laptop if she's abroad for her holiday, anyway?

Original poster
MaryPoppinsPenguins · 30/09/2018 22:14

JudgeJudy I’m so pleased for you that losing £400 wouldn’t be dramatic for you.

OP posts:
Buggerbrexit · 30/09/2018 22:15

Eh no, you telling other posters they basically don’t love their children as much as you do merits getting a grip.

Biscuit
Original poster
MaryPoppinsPenguins · 30/09/2018 22:15

It’s not about her being on the laptop while she’s abroad.. it’s about her getting her presents on her birthday.

OP posts:
Buggerbrexit · 30/09/2018 22:16

Thing is, you’ve not necessarily lost £400, people have tried to help and you’ve refused to give any details or answer simple questions. It’s very likely you’ll get your money back.

And as an aside, 400 quid on a child?!