Companies that have annoyed you do much your teeth grind when you think of them.

[ThunderOnlyHappens]

I'll start:

Ubereats for charging me nearly a tenner for some cold, rubbery food that they told me I couldn't have a refund for as 'tough luck'

o2 for refusing to replace a broken new phone (arrived broken), and then not accepting my complaint.

BT- I can’t talk about it I’m too traumatised but there were 2 separate incidents in 2 different houses

Fashion eyewear for refusing to do anything with my chanel glasses when the arm fell off- well within their warranty and which had cost £400

Nandos for removing the veggie burger

Bamboo for relentlessly harassing me every single day- a letter a day and an email a day and refusing to stop interest charges and putting on late payment charges whilst I’m on a debt management plan

Fiat- refused any compensation when clutch went on my 23 month old car. Said driver error. Driven 25yrs and never had clutch problems. Hate the Weasley salesman when I see him

Btw the glasses were unfixable

Halifax. How could I forget?

I was in the process of applying for Receivership of a relative and needed to pay a hefty fee.

I knew I had the money in the account as well as being close to pay day so I went ahead and sent a cheque.

Which bounced.

Not a good look for someone trying to take control of a vulnerable person's financial affairs.

I roared down to Halifax and they insisted that the money could not be taken from my account as I was overdrawn on my overdraft.

As per usual, their cash machines weren't giving mini-statements, there was no facility to give an onscreen summary and they didn't give mini-statements at the counter, where, they insisted I was overdrawn.

The application was time critical, they refused to extend my overdraft, but were happy to give me a loan for an minimum of £2500. 🤔

Sorry, posted too soon.

I went to the cash machine and ordered a postal statement.

I had to take out the loan and left unable to prove them wrong.

As soon as the postal statement arrived a couple of days later, it proved me right.

I wasn't overdrawn on my overdraft, there was enough money in my account and there had been no need to take out the loan.

I marched down to the branch again, showed them my statement and they admitted I was right.

I needed to fax my details to Head Office to sort it out.

The manager of the branch handed me a number and left me to sort it out.

I had to go to a stationer's to fax my details and the nature of my complaint in order to have the loan revoked.

I called the number and was told that I'd been misinformed, that the fax number I had been given by the deputy branch manager wasn't correct and I'd have to fax it all again.

Where were my highly sensitive documents?

They didn't know.

It was eventually sorted, but I received no compensation and as soon as I had finished paying off the overdraft, I left Halifax.

Bastards.

BT. Unsurprisingly.

My in-law’s line went down. Often did this when the farmer down the road couldn’t be arsed to plough in a straight line and went over the cables.

Anyway. Rang to log fault. Promise of repair within 24 hours. Next day, line still faulty. To cut a looong story short, we rang every day for three weeks until a friend got in touch with the local MP and then miraculously the fault got fixed.

It was the utter lies. Oh there’s an engineer outside your house. No there isn’t. There’s an engineer in your road. No there isn’t. There’s roadworks in your road. No there aren’t. There’s roadworks on the main road. No there aren’t, we’ve driven from town to town and there aren’t any roadworks anywhere. There’s roadworks planned for your cable and we’re waiting for traffic lights. No, you’re not, are you. You’re lying again.

Breathtakingly incompetent.

Also - seeing as there are so many big companies being named on here. Could it be something to do with paying peanuts and getting monkeys? Massive call centres full of people on minimum wage that don’t have permission to actually help you. Being back the local offices.

Vodaphone.
We were leaving the country (migrating) and in advance I asked what to do to cancel contract.
They ignored cut off request date and cut me off 5 days early.
Three visits to a shop to get phone reinstated.
Then as I was heading to airport I called to get contract cut as I thought no room for error.

Three months on, debt notices were received by a family member for my 'unpaid Vodaphone bills'.

Took me almost a year to sort that out. In the end I just said'sue me if you want, and I will claim charges for a flight to UK for a non- existent contract'

They cancelled the debt as a gesture of goodwill.
Ohhh my blood is boiling again

Sky - for providing the shittiest internet... currently upstairs in bed... using 4g cus I have to.

Tui - useless fucking bastards if you need to do anything about your holiday either there or when you get home.
BT - fucking horrendous to work for , even in a senior role but worse when you have to deal with them as a civilian.

Opun Home Improvement, who I understand have just been bought by John Lewis so will be inflicting their particular brand of incompetent misery on an even wider audience.

I can't believe Vodafone haven't been mentioned more. They are a bunch of liars, continually told one thing on the phone and when I called back to sort the same ongoing issue I would be told the last person promised something they couldn't do. Would never deal with them again.

Scottish Power, seem to be quite happy never to ask for money they are owed. I had to spend months phoning and phoning begging for a bill to avoid accumulating a bloody debt. It took so long to sort out and I know I'm not the only person to have this issue. How they've not gone bankrupt I will never know.

BT - this still irritates me 10 years on. Decided I was moving house so I rang to see how long I had left on my phone and broadband contracts as it was coming up to a year since I moved in. I was told they didn't need notice, I would just phone them on the day I was leaving and cancel and I'd be out of contract by then. Great, that was easy.

Except no, the incompetent fool cut me off there and then. No phone, no internet, and the arseholes gave my phone number away. I was charged early cancellation for both contracts, the 'final bill' was £500 and I couldn't even figure out how that was calculated since my contract only had 3 weeks left on it.

I spend so long on the phone to them, constantly on hold, being passed backwards and forwards, eventually being allowed to complain, they believed me, they didn't believe me, they had recorded the original call, the hadn't recorded the original call. It took months, meanwhile I moved house.

Then I realised that they'd taken my 'final bill' amount twice. £1000. Furious wasn't the word. I ended up back on the phone (repeat the previous paragraph).

Eventually they 'realised there had been an error' and refunded my money: this was out of the blue, not related to any recent phone call. I was almost demented at the end.

The next is Garden Buildings Direct who I ordered a playhouse with, paid in full and was given a delivery date. 3 delivery dates came and went, my status on their system went from 'waiting for dispatch' to 'on hold'. When I tried to contact them, I couldn't. They were only contactable through leaving a message or their online booking system. I used both for weeks, still no response and still no playhouse.

I DM'd them through Facebook with all the information, their automated message requested the information I'd just sent them. I eventually got a refund, initially the assistant who phoned me back argued as to why I wasn't willing to wait until my item came back into stock - I had never been told it was out of stock! So a whole summer where the house could have been used was wasted. We aren't going to bother again.

Why these companies have to be so incompetent I don't know, surely they survive on recommendations and so stupid mess ups shouldn't happen in the first place.

SHARPS bedrooms. Hands down worst experience ever!! Cowboys.

Boots, for having the monopoly of my small town (4 outlets) and screwing up my prescription in every store & not responding to my complaint, I never received my medication.

John Lewis for repeatingly not delivering on time in the past and their customer service being diabolical

Finally...... Scottish power grrrrrrrrr

John Lewis delivery. Fail every time. Lesson learned.

GLTC. Never again.

Goodusernames....we may live close by. Bloody Boots....’Do you REALLY need your daily life-saving medication today?? We are aware you ordered it two weeks ago, a member of staff has been on holiday and we have such a backlog that management and topbods are coming on Sunday to help us get back on track.’

TwistandShout wow, that's even worse than our local Lloyd's, and that's saying something.

Charlotte Tilbury as I ordered the Summer Mystery Box (after a few wines) and was so disappointed on arrival as there were 2 masks, an eye liner and 2 lipsticks. Ive not used her stuff before but was hoping for the new mascara. I wrote to say where are my 2 free samples and that I was disappointed with contents. Reply said Sorry about that and please do return it (at your own cost) and here's a 5 Euro voucher. To return it would cost me at least 15Euro so Id be out of pocket and there's nothing on their website for under about 20Euro so I felt like the reply was an insult. Oh, and they couldn't send me samples of course.

Huh. Box remains here and Im loath to use it but probably will have to.

Evans Halshaw.
Beyond gutted I missed the protestor outside my local branch this week! They make me boil with rage.

BT for simply not being able to generate a bill and collect payment via direct debit, two years of receiving incorrect bills and countless hours trying to sort it out, we eventually change company.

British gas, for sending a final bill after my father died for over £4.5k. He had always been on a prepayment meter at the property and they were unable to generate any bills to prove where the 'debt ' had come from because it dated back 13 years......my dad had only been at the property for 8 years! A massive stress to sort out whilst grieving especially because on several occasions the people at the call centre actually asked to speak to my dad, they couldn't comprehend that him being dead meant he couldn't come to the phone.
I grind my teeth any time I see their adverts now

Scottish Power for me.

Moved into a new place with pre-pay meters. Called SP and told them I was taking tenancy and wanted to move my account to the new address. They said no problem, sent me to the local shop with a code and I had to get a new card from the shop then top up £10 (all normal. I expected it)
Got cards. Stuck a tenner on each. Followed the instructions to the letter. Meters both took the money and called it debt. Called SP back. Got told to go get new cards again and gave me a new code. Did what they said, had to put more money on. Money disappeared again. Called SP back. I spent days with no electric (finally went on when I'd paid enough of the previous tenant's debt) and never saw any gas. I had to top up each attempt and the meter never reset and I lost the money. After the loss of £40 gas and £40 electricity I phoned another company.
23 days later I finally had a new supplier and plenty of electric and gas.

SP sent me a final bill for gas of just under £200. For 23 days!.... on prepayment with me paying off £80 of debt that didn't belong to me and having no gas at all.

I called them every month for over a year. They'd send a demand, I'd tell them it was their error, they would agree and cancel it. I'd get another demand days later. They also promised a refund on what I lost on the meters. I didn't get it.
Eventually they sent me a 60p final demand which they told me not to pay. Apparently they couldn't remove a mistaken debt, just reduce it.

It's on my credit report. 60 fucking pence.

Kwik Fit for quoting me nearly £1400 to fix my car after it failed the MOT. Further screwed be over by listing a missing number plate bulb as a “dangerous fault” so that I couldn’t legally drive my car home. Repairs were carried out at my local garage for £195.

Oh and BT. We lived rurally but on a busy A road. Only one telephone line in the area coming to our house. A pole on the opposite side of the road had fallen down and disconnected the cable. The broken cable was dangling onto the road being smacked by passing cars.

I called BT from my mobile. Told them the phone cable was broken outside due to a downed pole. They asked if I had tried a different telephone handset. I told them no, the cable itself was snapped. It wasn't an issue with my handset.
They asked if I could try it anyway.

I repeated that there was no connection because their telephone pole was down from a storm and the cable was no longer connected to my house.

They asked if I could unscrew the little white box and try my phone connected to a different port!

After 15 minutes of this stupidity I told them that I had tried and my line was still down (of course I hadn't because it was fucking obvious that it was no phone line due to there being no physical connection outside) and eventually they sent someone out with a severe warning that if it's my phone then I'd be liable to pay a fee.

The engineer came to my house a couple of days later.

With a small box of tools.

He was not happy. He told me that I could clearly see that the pole was down so why was he even on this job? He wasn't surprised to hear I had told BT at length what the fault was.

Carphone Warehouse for sending me a completely different phone to the phone I had ordered, then implying I was lying and leaving me without a phone for 3 weeks (I’d also changed networks and my old phone was locked to my old provider). And they insisted I sent back the wrong phone at my expense and special delivery and never refunded me. Utter arseholes. They clearly had someone nicking iPhones in their warehouse as the phone they sent me wasn’t part of their stock either.

BT incompetent arseholes. There was a fault on our line. The static was so bad you couldn't hear a conversation. Tried multiple phones to rule that out. Had internet too which was well below dial up speeds of 10 years before. Every time I rang they pretended they could hear me fine, despite having to ask me to repeat the details of the account multiple times. One of them hadn't read the script apparently and admitted off the bat the line was awful.
They kept saying the internet speeds were fine and the advertising only says they provide up to a certain speed and there was no lower limit beyond which they would investigate, meaning technically they were saying they could charge you for no internet at all. Then there was a lower limit but it was always just a little bit lower than the speed I was getting.
Got Virgin in and seeing as they wanted to charge me for leaving the contract early. Put up with the default on my credit file and refused to pay the current bill until they had closed the account and passed it to debt collection. It was cheaper than the fee they wanted.

Evans halshaw are cunts. How they are still in business shocks me.

Argos. Unhelpful and unprofessional.

Aldi. Hate disabled customers. Head office don't care.

Churchill. Nasty and threatening.

Seat. Company does not know it's arse from its elbow. Sales people have no idea. If you're thinking of buying one (please don't), do your own research first because the staff will tell you to go to the website.

Although, please don't buy one. I have a Leon which is shit but I'm not allowed to change it yet, I'm counting the days.