superoz Thank you 
It is a real shame you had such a bad experience. Was it a case of putting cheese on something you specified no cheese? So a kitchen error? Or a till error in that the crew member did not accurately input the grill so kitchen wouldn’t have known the item was no cheese?
When things like this happen (rarely, thankfully), I find it’s very important to get to the bottom of how and why they happened. It’s not a witch hunt, and there’s no point going nuclear on whoever made the error, but it does need to found out who so we can calmly explain how important it is to do X and how serious the consequences could be if you don’t. They are more likely to take it seriously and ensure they take more care in future then.
I think service station McDonalds are on a slightly different line/chain/not sure how to describe it than other ones which may explain the trouble with them here.
1) Why is there so much focus on cheese on the breakfast menu? Is it an American thing?
overnightangel I’m actually sure how to answer that! All I can say is that if you’re not a cheese fan you can ask for anything you want with no cheese and we will happily accommodate
2)I assume you e seen the film Supersize Me, what did you think of it?
I’ve seen it, but it was a long time ago. I generally think everything in moderation; go overboard on absolutely anything and you will come across issues.
This was also 14 years ago, and McDonalds has changed a lot since then. Their products are of an exceptionally high quality, the beef is all 100% UK and Irish beef only from the forequarter and flank while the chicken is 100% chicken breast, the fish is sustainable and coffee beans are 100% Rainforest Alliance Certified.
They take the quality of their products very seriously, and they are constantly changing and updating and improving.
I think they’re such a brilliant company not only to work for but in terms of all the measures that are put in place to ensure food is high quality and safe in nature. They don’t wing it; they take it very seriously.
Do you put something addictive in the fillet of fish??
Aintnothingbutaheartache No.
Also, why does the bun stick to my teeth??
The Filet bun is the only bun that is steamed, not toasted. If you aren’t a fan of the steamed bun you can request it toasted instead
Also, is it a sackable offence to put the cheese and the tartar sauce off center? It should be!
No, but dressings should be centralised across all sandwiches. If they’re not, they’re not meeting our Gold Standard.
What’s difference between franchise and company?
Hairytangerine There’s no difference the customer will see. The majority of UK McDonalds are franchises but you would never be able to tell the difference as they want to be consistent across the board.
The differences tend to be procedural and behind the scenes. I have found franchise McDonalds to have a more ‘family feel we’re in this together’ kind of sentiment as the groups tend to hold nights/days out for all their stores.
What pay scale are managers on?
I would rather not discuss how much I get paid; sorry! I wouldn’t be surprised if it was on google somewhere though.
Is the make up, crew then managers? No one I’m between?
No. It goes:
Crew > Crew Trainer > Area Leader > Shift Manager > 2nd Assistant > 1st Assistant > Business Manager
Crew trainers are experienced crew who train new starters. They wear a modified crew top with crew trainer written on it and they have all four of their stars.
Area leaders run a particular area (kitchen, counter, lobby) so the shift manager does not have to worry a particular area will fall apart if they leave to do something else. They keep crew in positions allocated by the shift manager and ensure jobs are being done. They wear a pinstripe shirt, and this along with the leading experience allows an easier transition into management.
Shift Managers run the entire shift, or if it is not specifically their shift they will support the other manager(s). We also each have specific things in the store we are personally responsible for (ie. health and safety, welcome meetings, training etc.) so when it is not specifically our shift we are able to put aside time to do them. We wear white shirts.
2nd and 1st assistants are basically just the BM’s assistant managers, while the Business Manager runs the entire store.