I got a response. What do you think?
Thank you for taking the time to raise your concerns and for your recent conversations with xxx,
General Manager. As Regional Manager for Brighton Club, I am responding to you as part of the final stage ofour escalation process.
I understand that you have requested further information regarding the Club's approach to changing room and toilet access and are seeking greater clarity on this matter.
As xxx has previously explained, like many organisations, we have been awaiting guidance from the Equality and Human Rights Commission to help clarify the practical implications of recent legal developments within a leisure facility setting.
Following the very recent publication of guidance, we are currently reviewing what it means in practice for our clubs and members. This work is ongoing, and we will ensure that any actions required are implemented within the relevant statutory timeframe. As such, we are unable to provide any further detail beyond our current approach at this stage. For completeness, I have outlined that approach below:
At this time, our approach is to carefully balance the needs and concerns of all members at club level, in line with the Equality Act 2010, what we know from the Supreme Court ruling, and relevant guidance across the industry.
We always consider the specific facilities available at our club as well as our legal responsibilities when making decisions. When an individual presents as transgender, we take the time to understand their needs and discuss what's most appropriate for them and for our wider membership.
For clarity, all David Lloyd Clubs provide separate male and female changing rooms as a minimum, with some clubs also offering additional separate changing facilities.
Please also note that boys aged 8 and under may use the male, family, or female changing rooms.
I appreciate that you have also raised concerns regarding the way your enquiries were handled by the Brighton Club, including your requests for escalation and a meeting with the General Manager.
I am sorry that your experience did not meet your expectations. We value feedback of this nature, and I will ensure your comments are shared with the relevant teams as part of our ongoing efforts to improve communication and member
experience.
I confirm that records relating to your complaint will be retained in accordance with our standard business practices and legal obligations.
Thank you again for bringing these matters to our attention.
Best wishes,