I agree its a fail for a customer sadiafaction
But that is not "direct" sackable misconduct while dishonest acts are.
And if zero papers went through what did that do the automatic reorder levels?
I am assuming staff are not doing manual orders in the food hall but rather dispatch from supplier, store delivery and stock checks and POS reports to generate a reorder are all run by the supply chain system?
So that needed a trackable adjustment by staff?
The other manager buying (or not) the papers and ripping them them up in on? the sales floor in full view of staff and customers? Or ripping them up in a staff only space?
Not a professional act at all.
The alligation was about a failure in child safeguarding and that managers actions would be sending a message about how she/he would react if a similar incident occured with other staff.😬🙊
Costomers would not have a clue and just see a manager having a hissyfit?🙈
So the next thing is a possible insurance claim has been notified to M&S. If I am running security do I check the CCTV footage for that incident and only hold it or do I expect that the publicity may prompt other claims and check if I need to hand over all available footage to the Insurance company. So the hissyfit if it happened would be available for review.
Now with my security hat on I am seeing a whole lot of managers who are very friendly with "massive" amount of "blind" trust which blows a hole through any 2 person security controls. I would be asking HR how far each manager can be moved and break that team up.
Either way that story will impact other careers.